SUMMARY:

• Ten plus years at high - tech companies responsible for: implemented IT infrastructure Projects (LAN/WAN/WLAN)
• Setup DNS/Cloud IPSEC tunnels with AWS, SaaS, PaaS, CaaS, Build VMWare servers on the Cloud and test
• Developed and implemented strategies for network security, vulnerability testing, patching if expose to any type of IPS, IDS/IPS, ACL, whitelist/blacklist, permit/reject traffics
• Monitor/investigate/resolve security incidents, develop RCA (Root Cause Analysis)
• Managed projects that delivered final solutions to clients, including attending meetings, writing proposal, purchasing, installing, testing and launching new systems.
• Worked with both internal and external customers and defined their needs and then lead projects to deliver final networking solutions. Handle escalation issues.
• Presented technical and Budget planning to all customers and IT managers.
• Installed, upgraded OS, HW, SW, FW, networks.
• Monitor and maintained system administration for Windows 2003/2008/2012,, UNIX, Linux, AIX, web servers, Database servers and voice network.
• DBMS for Oracle, MS-SQL, Access and analyze data using SQL, MSQL and MYSQL, import/export/extract data to generate reports.
• Modified and supported clinical, banking, content management, Secure Transfer applications.
• Developed web site and support web application using XML, HTML and JAVA

TECHNICAL SKILLS:

Hardware: Router, Switch, DSU/CSU, T-1/X.25, DSL, LAN/VLAN/WAN/WLAN

Software: HTML, XML, java, SQL, Oracle, MS Access, MS Project, LDAP, Active Directory, Openview, What s up Gold, PRTG, Orion, Documentum, Nagios, Keynote, Splunk

Operating Systems: Windows, UNIX/Linux/AIX, VMWare, Mac

Networks/Protocol: TCP/IP, IPX, HTTP, HTTPS, FTP, SFTP, BGP, OSPF, SSH, SSL, DNS, DHCP, firewall/VPN, Cloudshield OC-48 firewall, Checkpoint, proxy (Burp, Bluecoat), Netscreen, Juniper, Fortinet, Cisco ASA, PIX, Sonic Wall, SSL VPN, F5, Foundry, Cloud, Security

EMPLOYMENT EXPERIENCE:

Site Reliability Engineer

Confidential

Responsibilities:

• Responsible to run critical site up operations and systems engineering, system administration, networking, trouble shooting, identifying issues, monitoring, Unix/Linux, Windows, Mac, VMWare, Active Directory, Apache, Mysql, Github, splunk, Chef, web application, Run book, Cloud, Security, TCP/IP, SNMP, http, https, ssh, scripting, write queries, investigate/resolve, eCommerce.

System Support Engineer

Confidential

Responsibilities:

• Responsible for administration and support for Connectivity as a Service, connectivity trouble shooting, tcpdump, SIM (Mobile to Mobile), VMWare, Windows/Unix/Linux, End Point routers, Juniper, HA, Palo Alto Networks, IDS/IPS, develop topology maps, onboarding, process, set up Cloud AWS, IPSEC tunnels, HA, EC2, Docker, DNS, security, monitoring tool, knowledge Base in Wiki, Salesforce, generate wireless charges reports.

Sr. IT Infrastructure Engineer

Confidential

Responsibilities:

• Perform Network/System Administration, configuring, trouble shooting on all datacenter equipments (production/lab environment), firewall/vpn, Load Balancer, F5, Foundry, Juniper, Palo Alto, Unix/linux/AIX/Windows, VMWare, Active Directory, LDAP, Exchange, database server (SQL, Oracle), write queries, Web servers, support various web services, IIS, Tomcat Apache, weblogic, and JBOSS, VIP, IDS/IPS, install/manage web certificates (SSL, PKI), OCSP, VMWare, various application services, java, XML, monitoring using Splunk, Keynote, Nagios, Tripwire, Kickstart, JIRA, VIP, Salesforces, tripwire, wireshark, write incident reports (RCA), monitor /investigate/resolve security incidents, develop daily, weekly and monthly security audit reports.

2nd level TASC Engineer

Confidential

Responsibilities:

• Support Applications (CAD and Interface) on Unix, AIX and Windows (2003, 2008), SQL, Oracle, HTML, XML, XSLT, VMWare, configure SEP, install various VPNs, Check Point, write queries, trouble shoot hardware/software, router, switches, wireshark, tcpdump, server administration, testing,configuring, implementing, migrating and install patches.

System/Application Support Enginee

/Blackhawk Network

Responsibilities:

• Responsible for Systems, Projects, application ( Confidential ) support using Windows, Linux, Unix, LAN/WAN, HTTP, HTTPS, SSH, FTPS, AS2, Oracle, MS-SQL, DHCP, TCP/IP, BGP, OSPF, router, switch, tcpdump, Wireshark, various firewall/VPN, load balancer, LDAP, Active Directory, Exchange, VMWare, SEP, writing queries, install, upgrade, configure, patching OS for all data center servers, cluster environment, scripting, setting up B2B new business partner accounts, implementing, configuring, testing, secure file data transfer, PGP encrypt/decrypt, certificate, RSA key, PKI, IDS/IPS, wsus, patching, hardening, monitor/investigate/resolve security incidents, provide security reports and handle other IT projects.

Sr. Network Admin

Confidential

Responsibilities:

• Design, implement, install, upgrade, configure, trouble shoot, maintain using LAN/WAN/WLAN, VLAN, router, switch, IP Telephony, proxy server, web/application/DB servers, Sonicwall, SSL-VPN, MPLS, QoS, T1, DSL, data/voice network administration, Oracle, MS-SQL, active directory, install/upgrade/evaluate hardware, software, firmware, create/update/upload information on the web server, TCP/IP, DNS, DHCP, IDS/IPS, setup monitoring tool (Solarwind-Orion, PRTG), develop topology maps, scripting, create/update/upload information on the web server, frontpage, HTML, XML, process, documentation, handle other IT projects, assist sites’ network/system administrators, provide training as needed.

Sr. Network Admin

Confidential

Responsibilities:

• Design, implement, install, upgrade, maintain and support Windows (NT, 2000, 2003, XP, Vista), System administration (Windows/Unix/Linux), network administration, database administration (MS-SQL, Oracle, FileMaker Pro), web/email server administration, various firewalls (CheckPoint, Netscreen, Fortinet, PIX/VPN, TCP/IP, DNS, DHCP, IDS/IPS, monitoring, install/upgrade/configure hardware, software, firmware, backup, restore, antivirus, develop topology maps, process, documentation, and other IT project management.

Technical Support Engineer

Confidential

Responsibilities:

• Support Confidential application using windows, Oracle DB, SQL, Remote desktop to Clients’ servers using VPN to trouble shoot relay, application, server and networks issues, create/update/modify scripts, writing SQL queries for creating, merging department/cost center, extracting data to produce reports, import/export data, data migration, install/upgrade on the test servers requested by customers then upload them on the live servers once customers approved, develop documentation, knowledge based articles and provide training as needed.

Technical Support Engineer

Confidential

Responsibilities:

• 2nd Level application support for Secure Transport and Mailgate using Windows server/client (NT, XP, 2000, 2003), Unix, Linux (Red Hat), AIX, SSL, SSH (SFTP, SCP), FTP, HTTP, HTTPS, DNS, firewall, proxy, LDAP, Active Directory, HTML, XML, SQL, PKI, RSA, PGP encrypt/decrypt, install/upgrade/trouble shoot application, networks, firewalls, DMZ, IPS, database and email, develop user/technical manuals and knowledge based articles.

Network Analyst

Confidential

Responsibilities:

• 2nd Level application support for all branches using W2K, Network, router, switch, trouble shoot SW, HW, application, Active Directory, E-mail (MS Outlook), Backup, Restore, and trouble shot various printer problems.

Confidential

Project Manager/Global Support Engineer

Responsibilities:

• Managed internal and external NT, UNIX, and web servers, Oracle database and Active Directory.
• Integrated new business sites by connecting business partner servers (outside Firewall) to HP servers (inside Firewall), set up an import/export data automation jobs, FTP setup via scripting and implemented the support models within cost and time frame.
• Provided consultation to business partners in the area of data analysis using SQL, XML and HTML, publishing and linking data from HP servers to make sure web site was updated.
• Worked closely with business consultant to identify requirements to improve existing processes and systems and to develop specification for new processes and systems.
• Worked closely with the web developer to improve the application by QA, testing and modifying the web application, verifying the end user documentation, training and support lifecycle.
• Monitor/investigate/resolve security incidents and write security reports, some are requested by the Managers for their employees.

Project Manager/ Network Engineer

Confidential

Responsibilities:

• Technical and business expertise for architecture design and implemented, consulted, monitored, installed, upgraded, troubleshot, managed projects, SLA and maintained the existing network using Cisco router, Cisco Catalyst switch, HP Procurve switch, hub, bridge, T-1, DS3, DSU/CSU, ISDN, DNS, Unix, W2K/98/95/NT, TCP/IP, IPX/SPX (Novell), LAN/WAN/VLAN, FDDI, RIP, OSPF, BGP, IP, Cisco IOS, Network Analyzer, Cisco Works, HP Open View, HP East, netmon, What’s up Gold, Change Management Support, MS Proj and remedy.
• Performed Access List (punch hole in the firewall for None-HP Business Partners).
• Connectivity between Business Partner servers to HP Sites. Consulted to the Business Partners’ IT and coordinated the projects until completion. Worked closely with ITRM (IT Risk Management). Developed and authorized the security policy
• IT Infrastructure Project Management - Attended planning meetings for objective goals, completion date and head count. Wrote proposal for network equipment, T1/T3, wiring, label, and continuous support cost. Purchased equipment and order T1/T3. Implemented and tested the networks to make sure working with DNS, other servers and sites. Provided IP for entire group and answered billing questions. Helped setup customers’ PCs on the MOVE date if necessary.
• Moved project, installed Data & voice at Palo Alto security gate, Eliminated Novell, UNIX and consolidated with PC subnet.
• Presented technical and Budget plans to all customers & IT managers. Reviewed customer’s plan. Investigated and provided suspect IPs or networks reports to managers upon request.
• Lead the projects and coordination of issues between project staffs and other organizations both within IT and other partners. Assigned projects to the contractors and monitored their work tasks/projects/assignment. Handled escalation issues.
• Upgraded OS, software, firmware and customer's network. Monitored using Open View, Whatsup Gold, and trouble shot performance issues.
• Developed Disaster Recovery Plan documentation, topology maps for all sites that supported. Was on call for both Site Networks and Data Center for Palo Alto, Mayfield, Mt. View, Verifone, Santa Clara and San Jose site.

Technical Trainer

Confidential

Responsibilities:

• Taught how to install HW, OS, backup, restore, and trouble shot.
• Planning, organizing, setting/cleaning up before/after classes, developing documentations and tests, reviewing comments and working together with Tech Support and Development groups to improve the products.
• Went to the customer site with field engineers to install the products, and support field engineers via phone.