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Sr. It Analyst ( Consultant ) Resume

Baltimore, MD

SUMMARY

Information Technology professional with over twelve years of experience. Skilled in the install, configuration, and maintenance of routers/switches and other software/hardware devices to support the network infrastructure. Experienced Financial Analyst compiling and analyzing financial data. Five years’ experience communicating to business partners, analyzing, and evaluating business problems.

TECHNICAL SKILLS:

Hardware: Cisco Routers Layer 3 (2911/2921/3945/7200/ ), Cisco Switches Layer 2 (3750G/3750X/4500/6509), Cisco PIX Firewall (515/525/535), Cisco ASA 5510/5520/5540 , Nexus 5000, 7000 switches, Cisco VPN Concentrators (3000/3030), Cisco VG224, Juniper Netscreen SSG550, HP MSL6000 Tape library, Cisco IP Phone 79xx, Aruba AP 225, Aruba 105, Polycom SoundStation IP 7000 POE, Polycom SoundStation 2 EX, Cisco 8851 Gigabit IP Phone, Crestron TSW - 750, Crestron TPMC-4SMD, Christie DS+6K Projectors, Cisco Tandberg Precision HD Camera

Software: Microsoft Office 365 Suite, Microsoft Office Communicator, Microsoft Lync 2010, Microsoft Visio 2013, Microsoft Project 2013, Airwatch, Good Technology, BES12 MDM, Remedy ticketing system, Maximo ticketing system, Bomgar Remote Tool, SCCM, MS Easy Transfer.

Operating Systems: Cisco IOS 12.5, CIPT 8.x, Cisco Call Manager 7.x, 8.x, Publisher/Subscriber Cisco Unity Connection 7.x, 8.x Cisco Call Management Portal, CME 7.x 8.x, Windows 7/Active Directory

Security: Cisco Secure Intrusion Detection Systems, CA-Spectrum v9.0 AAA/TACACS, RADIUS, SSL, GRE, IPSEC, NAT/PAT

Protocols/Technologies: OSI Model, Fast Ethernet, Gigabit Ethernet, 10Gigabitethernet, T1, Spanning Tree, 802.1Q, ISL, VLANS, VTP, IP, TCP, UDP, EIGRP, OSPF, MPLS, BGP, MULTICAST PIM, H323, SIP, MGCP, SCCP

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Sr. IT Analyst ( Consultant )

  • Deploy new HP and IBM WorkCentre workstations, HP tablets, Ricoh, Canon and HP printers, HP and Dell laptops, installing operating systems, applications, drivers, configuring network properties and hardware.
  • Encrypt devices using McAfee ePolicy Orchestrator 5.1.
  • Work directly with customers to assist with fixing desktop, laptops, iPads and tablets.
  • Create Ghost images of workstations using Horizon Mirage software prior to upgrades.
  • Manage iOS, Android and Windows mobile devices via the BES12 Admin MDM platform.
  • Configured BYOD devices using AirWatch with a simple email that provides the user with a provisioning URL, a login and an activation code.
  • Supported and maintained corporate enterprise mobility devices and platforms.
  • Performed daily monitoring of mobility systems.
  • Assisted end users via telephone, e-mail and in person with problems and request with their iOS and android devices.
  • Provide and configure RSA Tokens via Entrust Identity Guard Administration software.
  • Perform preventive and security maintenance without impact on production accounts or environment.
  • Maintain process documentation and other relevant record as needed.
  • Inform management in a timely manner of any customer or technical issues.
  • Configure WINS, DNS, DHCP and servers where applicable
  • Prepare, review project documentation, deliverables and assure its completion, acceptable and in accordance with the State’s standards.
  • Work closely with management both within and outside the firm, to meet with customers prior to event meetings held Confidential the World Trade Center or other MPA locations to identify A/V requirements, propose solutions, manage vendors, and successfully deliver projects that are on time to specification, where client’s needs are met.
  • Provided technical support for AV/VTC conference call monitoring using Tandberg, Crestron and Polycom equipment for different conference rooms.
  • Set up and operate audio system for live events and ceremonies.
  • Scheduled, setup and monitor point to point, multipoint, dry run and ad-hoc audio/video conferences.
  • Provide On-Call support as well as remote support.

Confidential, Washington, DC

System Administrator/ Desktop Support Technician ( Consultant )

  • Responsibilities included supporting 50 + users on a variety of desktop and laptop computers employing Windows XP, Microsoft Office, Adobe Acrobat, and diverse desktop and web-based applications distinctive to UTC. Data Center administration (backups, hardware repairs, server administration).
  • Updated accounts in Active Directory for employees, new hires, changes and terminations.
  • Administered, configured, upgraded and maintained VMware - upgraded VMware from 5.1 to 6.0, create VMs, P2V servers, built Win7 and Server VM templates. Build ESX servers.
  • Administer, upgrade and maintain Citrix NetScaler.
  • Troubleshoot, diagnosed and repaired end user computer hardware and software problems via telephone, remote tools or in person.
  • Serviced and maintained all compatible pc hardware, software, hard drives, motherboards, video cards, power supplies, memory and replaced LCD’s.
  • Responsible for the contract setup, purchases, installation and deployment of new Blackberry’s, Windows 8 phone, iPhones, iPads, Mac Book Air, laptops, desktops, printers and monitors and all required preventative and corrective maintenance.
  • Deployed mobile devices using Good for Enterprise MDM.
  • Configured wireless network connection settings on laptops.
  • Re-imaged and set up desktops (using Norton Ghost 8.3) for all desktop and laptops and connected networked printers using ip-printing.
  • Un-encrypting PointSec encrypted hard drives utilizing Bart PE/WinPE.
  • Identified non-working data jacks and assuring network connectivity by locating and restoring connectivity by patching down the network cables from the panels to the correct port on the appropriate switch in the network closet.
  • Responsible for the management and inventory of hardware pool and other IT physical resources.
  • Responsible for gathering relevant information, troubleshooting, and resolving problems and escalation to the appropriate specialized resource as required.
  • Prioritized workload and trouble tickets using the company Remedy Ticketing Tool and working with the help desk and other staff to assure the expeditious service to all end users on and offsite.
  • Provided Audio Visual/Videoconferencing support for meetings on and offsite. This included the set-up & testing of videoconferencing connection(s) with meeting participants; the initiation of calls for point-to point and multi-point conference calls, dialing and connecting all scheduled video conference participants; Provided internal and external assistance with audio connection portion of the video conference as needed.
  • Performed routine preventative maintenance on all VTC/AV equipment before and after meetings (Pre-Live Test, VTC Recording, Editing, and Presenter’s Shared Content.)
Confidential, Baltimore, MD

IT Project Manager

  • Played a key leadership role on the design, development, and implementation of a completely redesigned UTC office relocation.
  • Support for 3 project managers, 2 senior vice president, 3 vice presidents and 5 directors maintaining project schedule ensuring status, issues and risks are up to date in time for weekly reporting.
  • Built trusted relationships and open communication channels with key stakeholders Confidential all program levels, resulting in the unusual ability to quickly intercept key information and influence key decisions
  • Co-led a structured project team to execute senior management’s vision for the implementation of advanced technologies and cutting-edge communications for the UTC Boardroom and Showroom/Media Center.
  • Created and maintained project timelines and understanding of PowerShell to administer systems both on premise and in the cloud (Azure)
  • Supervised 2 technicians and selected IT service providers and consultants
  • Conducted regular meetings with project managers, vendors, and management to review the performance of planned activities to assess progress, determine issues, problems and ensure the project is managed in accordance with the defined process.
  • Performed journal entries, bank reconciliation’s and other reconciliation to the general ledger balance.
  • Prepared applicable write offs and adjustments.
  • Correlated collected information by evaluating data to identify all possible sources of information that would sub substantiate or refute information presently on hand.

Confidential, Baltimore, MD

Network Engineer ( Consultant )

  • Performed a network refresh of the data network which included upgrading the old network equipment to updated network equipment as per the client request.
  • Installed and configured 2 Cisco 6500 switches in VSS mode Confidential the core of network, installed and configured Cisco 3750E and 3750X switches in a stack configuration in the IDF rooms, installed and configured the Cisco 3945 router to be used as a Voice Router for the network.
  • Perform new phone rollouts of phone systems with replacement of Avaya phones with Cisco IP phones
  • Perform network troubleshooting and monitoring of new network deployment as it pertains to data and voice networks
  • Perform site assessments of other sites that are going to be doing network equipment upgrading which includes picture taking, network equipment evaluation currently in place, floor plans and future new equipment setup.
  • Provide VOIP and Wireless support on new and existing projects as per client requirements.

Confidential, Washington, DC

Network Engineer ( Consultant )

  • Performed a network refresh of the data network which included upgrading the old network equipment to updated network equipment as per the client request.
  • Installed and configured 2 Aruba S1500 48 port switches Confidential the core of network, 6 220 series Aruba access points, and an Aruba 3000 series mobility controller in a stack configuration in the IDF rooms, installed and configured the Cisco 3945 router to be used as a Voice Router for the network.
  • Responsible for supporting Avaya phone system with password reset on voicemail and transfer of phone line from one desk to another desk.
  • Perform new phone rollouts of phone systems by replacing Avaya phones with Cisco IP phones
  • Perform network troubleshooting and monitoring of new network deployment as it pertains to data and voice networks
  • Perform site assessments of other sites that are going to be doing network equipment upgrading which includes picture taking, network equipment evaluation currently in place, floor plans and future new equipment setup.
  • Provide VOIP and Wireless support on new and existing projects as per client requirements.
  • Installed Citrix on customer’s pc for using web interface to access files on the network.
  • Performed remote administration support troubleshooting virtual desktop and application issues in a timely manner.
  • Resolving various connection issues of Citrix Printer issues for customers printing over Citrix.
  • Supporting Citrix Password Manager and Access Gateway.

Confidential, Oakton, VA

Desktop Support Technician ( Consultant )

  • Responsible for supporting over 1000+ users on a variety of IBM desktop and laptop computers employing Windows XP, Microsoft Office, Adobe Acrobat, and diverse desktop and web-based applications distinctive to Confidential & T. Data Center administration (backups, hardware repairs, server administration).
  • Utilize on-line utilities and databases for providing support to clients with problems or service request.
  • Set up workstations and laptops for new employees; configured systems, ensured network connectivity, trouble shoot failed SMS pushes, tested hardware and software.
  • Standardized and maintained PC load out images (using Norton Ghost 8.3) for all desktop and laptops.
  • Responsible for the general hardware pool and other IT physical resources.
  • Responsible for gathering relevant information, troubleshooting and resolving problems and escalation to the appropriate specialized resource as required.
  • Prioritizing workload and trouble tickets using the company Vantive Ticketing Tool and working with the help desk and other staff to assure the expeditious service to all end users on and offsite.

Confidential, Linthicum, MD

IT Finance Analyst ( Consultant )

  • Responsibilities included researching billing inquiries for customers when requested utilizing SAP ESS Production 6.0 and Oracle Financials 11i.
  • Provided buyout status and early terminations of assets.
  • Produced daily ad-hoc analysis of various financial and operational metrics per each unit extracted from three in-house designed databases. Compiled and analyzed financial information from all components of the organization utilizing SAP ESS Production 6.0, ITRMS and Oracle Financials 11i.
  • Assisted in analyzing and interpreting the results presented in the monthly, quarterly and annual budget from SAP ESS Production 6.0, Oracle Financials 11i and the COA database.
  • Identified processing procedure problems and recommended enhanced interdepartmental communications resulting in more precise monthly projections.
  • Initiated billing on new assets as well as perform imports and create shutdown files.
  • Reconciled and sent repair discrepancies to several vendors for assets in place and new purchases.
  • Communicated potential risks/issues and develop appropriate corrective actions including strengthening controls, improving efficiency and effectiveness of operations and controlling costs.

Confidential, Baltimore, MD

IT Finance Analyst ( Consultant )

  • Interfaced with 5 Directors of IT management, staff and clients during project cycle while meeting project milestones and delivery dates.
  • Designed and maintained Access database repository of business processes and related risk documentation.
  • Provided daily ad-hoc analysis of various financial and operational metrics in MS Project per each unit extracted from Primavera 6.0 and Business Object software with-in the Technical Services IT Operations department as assigned.
  • Compiled and analyzed financial information from all components of the organization utilizing Business Object and Primavera 6.0 software.
  • Assisted in analyzing and interpreting the results presented in the monthly, quarterly and annual Forecast extracted from Oracle Financial 11i.
  • Identified processing procedure problems and recommended enhanced interdepartmental communications resulting in more precise monthly projections.
  • Provided return on investment analysis for various internal initiatives and projects.
  • Interacted with audit area personnel regularly, including both the entrance and exit interviews, in order to gather information, interpret results, communicate potential risks/issues and develop appropriate corrective actions including strengthening controls, improving efficiency and effectiveness of operations and controlling costs.
  • Wrote status reports to management communicating the results of the work performed, establish action plans, and perform follow-up to validate completion of action plans.
  • Created the policies and procedures in support of engineering operations to ensure regulatory compliance.
  • Supported department strategic initiatives through fulfilling committee and other special assignments aimed Confidential continuous quality improvement as requested by Management.

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