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It Technician/help Desk/security Support Contractor Resume

Bradenton, FL

SUMMARY:

  • Seeking a Computer Tech/Networking Administrator position with excellent technological skills in fixing and maintaining computer systems and networks.
  • A successful 13 years of experience of testing, troubleshooting and repairing desktop / laptop / tablet computers and peripherals
  • Hands on experience in configuring and installing hardware and software
  • Demonstrated ability to utilize a range of hardware and software testing tools and techniques

TECHNICAL SKILLS:

  • Knowledge of Win XP through Win 10 (OS)
  • Symantec Ghost - imaging/cloning Windows laptops, netbooks, and PCs
  • Microsoft Active Directory(passwords, usernames, permissions for group polices)
  • Microsoft office(Excel, Word, Powerpoint, Outlook)
  • Bomgar remote desktop, UDP, Windows RDP
  • Computers, Monitors, keypads/mice, Printers, Copiers, Dual Monitors, Cat5 cable, Smart Board, Projectors, routers, switches
  • Sonic Wall, Windows Firewall, Symantec, windows defender
  • GoogleApps (docs, Sheets)
  • Ruckus AP’s(WIFI)
  • Citrix
  • I-cloud, external drives (backup)
  • Malwarebytes, super anti-spyware
  • IPad/Appletv

WORK EXPERIENCE:

IT Technician/Help Desk/Security Support Contractor

Confidential - Bradenton, Fl

  • Provide service and support to various Confidential ’s outlets and store using remote software.
  • Diagnose errors or technical problems and determine proper solutions
  • Administered network security on various hardware and software install, such as Symantec
  • IT Help Desk for ticketing system for employees of Confidential ’s stores and corporate offices
  • Prepare computers for installation (IE: cloning/imaging of PC’s with Ghost software)
  • Worked on PC’s, Laptops, POS machines to have ready for shipment/replacement
  • Inventoried in going and outgoing hardware for replacement, shipment, and return

Part-time IT Field Technician

Confidential - Nokomis, Fl.

  • Provide service and customer support during field visits to residences or businesses
  • Manage all on site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers

Computer Tech Coordinator, Network Administrator, and Educator

Confidential - Bradenton, Fl.

  • IT Help Desk ticketing system for School Staff on Campus
  • Provide technical support to School and Church Staff
  • Prepare computers for installation(ghost software)
  • Install operating systems and environments as needed
  • Troubleshoot Ipads/Iphones/Appletv issues
  • Install and configure hardware as needed
  • MS active directory-adding students, teachers, admin. Staff to
  • Lay networks using wires, modems, routers and wireless devices
  • Carry out regular computer maintenance duties
  • Perform preventive maintenance duties
  • Monitored and responded to hardware and software problems
  • Installed and configured network hardware and software
  • Provided network troubleshooting and support
  • Trained end-users
  • Antivirus Installation and Virus Detection
  • Backup Maintenance
  • Appropriate Driver Search and Installation
  • Network Troubleshooting
  • Hardware Procurement
  • Windows System Cleaning
  • Administered network security
  • Responsible for purchasing software and hardware for school
  • Taught computer courses from grades K - 8th grade

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