IT User Support Resume Centerville, VA - Hire IT People

SUMMARY:

I am an IT professional looking to contribute my skills and experience to a dynamic cross - functional team.

PROFESSIONAL EXPERIENCE:

Confidential, Centerville, VA

IT User Support

Performing in-place Windows 7 to Windows 10 upgrades via SCCM client for users having newer hardware not needing replaced
Performing fresh MDT Windows 10 imaging on new laptops/desktops received to replace older hardware
Initiating encryption through Bitlocker
Roughly 80 plus devices to be completed

Responsibilities:

Confidential, Washington, DC

IT Specialist Contractor

Responsibilities

Daily user administration using Active Directory and Office 365. Roughly 180 users both onsite and in remote locations such as New York and London
Imaging of laptops and Apple Products via USB. Replacement of devices as needed
Administration of permissions and desktop devices for all new employees and interns
In charge of Windows server maintenance by addressing issues alerted via Nagios system and VMWare VCenter. Some minimal Linux server administration
In charge of all patching of user laptops, desktops and servers via WSUS.
Administered phone system via Avaya software
Administered backup solution which was Symantec Backup
Handled all issues from printers, A/V equipment, to troubleshooting and restoring downed services and servers

Confidential, Arlington, VA

Systems Administrator/Help Desk Technician

Responsibilities:

Management of in-house systems to insure security, data integrity and minimize downtime
Ensure end user issues are handled effectively and efficiently
Disburse and administer Antivirus software as needed through Microsoft SCCM 2012
Administer the appropriate access to production applications
Distribute Windows desktop and server images as needed thru SCCM 2012
Administer remote technical assistance and software updates through Microsoft SCCM 2012
Imaging of organization hardware; laptops, desktops and servers in order to minimize security risk and to ensure software/hardware performs optimally
Windows server and storage administering through EMC, Nimble and Barracuda Cloud solutions
Management of monthly Microsoft patches through SCCM
Administering of the KnowledgeLake segment of the SharePoint environment
In charge of new employee onboarding which consisted of giving user laptop with company gold image, supplying user temporary AD password and explaining software usage such as Cisco VPN, SoftPhone etc.

Confidential, Arlington, VA

IT Contractor/QC Analyst

Responsibilities:

To assure that any computer related issue a user has, rather software or hardware related, is accessed and corrected promptly and efficiently through troubleshooting
Explore newly written programs for visual and functional bugs as a member of the QC Team
Duties also include, new computer installation with any software needed, imaging of new desktops and laptops to Windows XP SP3 or Windows 7 SP1, giving access to networked devices, and removing any unauthorized programs which could compromise the security of the network.
Administered Five Guys online ordering web application through custom created Segue interface
Servicing over 5000 Marine and IT personnel on base and in the field via phone, email and in-person on MCRISS (Marine Corps Recruiting Information Support System) related issues
Servicing Marine and IT personnel on base and in the field via phone, email and in-person on AEP(Automated Enlistment Program ) and ACP(Automated Commissioning Program ) related issues
Completing user submitted trouble tickets in a timely and efficient manner in order to maintain a high level of customer service, reduce ticket closure time and trouble ticket queue volume
Creation of nightly ticket reports using Microsoft SQL Server 2005 to map and review newly opened tickets and known system issues
Granting access within MCRISS for users according to their military or civilian role
Adding users to the MCRISS email notification group through Active Directory
Creation of instructional documentation related to using MCRISS, AEP and ACP, including workarounds for existing bugs

TECHNICAL SKILLS

Microsoft Office Suite 2007, 2010, Office 365
Microsoft Windows 7, Windows 8, Windows 10
Microsoft Server 2008R2, 2010, 2012, 2012R2, 2016
Microsoft SCCM 2012
MAC OS support using Configuration Manager
Active Directory
Barracuda Backup Solution
VMware
Hyper-V
Citrix
EMC virtual storage software Nimble storage solution Numara Track-It
Samanage
Acronis Professional
Eclipse
SolarWinds
Nagios
Cisco AnyConnect VPN
Microsoft SharePoint 2010/2013, IIS

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It User Support Resume

Centerville, VA

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