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Is Analyst Resume

Sacramento, CA

SUMMARY:

  • High - performing IS Analyst; with over 5 years as an IS Analyst, I take on many responsibilities and manage them all well. I continue to accept new roles, so I may be the most efficient I can be. Over the past few years, I have proven to be a quick adaptive learner, efficient with my tasks, and a top performer. I thrive to learn more and am looking for the next step in my career with a company that offers opportunities for growth.

PROFESSIONAL EXPERIENCE:

IS Analyst

Confidential, Sacramento, CA

  • Support security configuration and administration, creating, locking/unlocking users and resetting user passwords; validation of user security and security roles; maintain local user profiles. Provide printer support and troubleshoot SAP environment. Provide daily operational support for SAP production, QA, and test environment monitoring and response to routine processes and events according to established procedures.
  • Create, modify, and maintain Active Directory group policies, and security permissions for users. Assign roles and apply updates as needed in AD.
  • Administration of Office products and O365 Accounts for all Blue Diamond employees.
  • Provide access to employees within the Blue Diamond Sharepoint site; successfully migrate Blue Diamond user data to Sharepoint with company wide migration; troubleshoot and resolve various issues with Sharepoint.
  • Configure and maintain all Blue Diamond RF CK71-CK75 Scanners for use within Blue Diamond facilities; assign access for RF CK 75 use within SAP BYP/BYQ; configure and test latest hardware for function use; repair and maintained Intermec Scanners daily.
  • Configure and manage Zebra printers through SAP BYP/BYQ for all Blue Diamond facilities, repaired and configured setup for Zebra configuration. Work with vendors to test new equipment.
  • Assign Skype licenses and Skype phone numbers; configure printers on print servers, migrate shared drives, manage internet access for employees.

Helpdesk Support

Confidential, Sacramento, CA

  • Provided technical support for a staff of over 100.
  • Imaged computers using System Configuration Manager Console (SCCM)
  • Active Directory management
  • Managed work flow with TrackIT
  • Upgraded company to Office 365
  • Upgraded company computers from Windows 7 to 10
  • Resolved roughly 30 tickets a day
  • Diagnose and resolve various software issues
  • Trouble shoot printers (HP and Xerox) issues
  • Trouble shoot network connectivity issues
  • Developed training guides for employees

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