SCCM Engineer Resume

SUMMARY:

Experienced multifaceted SCCM Engineer seeking a position in SCCM or IT security that commensurate my experience.

TECHNICAL SKILLS:

Operating Systems: Windows XP, Vista, Windows 7, Windows 8, Windows 10, Windows server 2003, 20082012, 2016, MAC

Monitoring Software: Solarwinds, Smarts, SSRS reporting services

Applications: Citrix, Active Directory, Exchange Console, RDP, VPN, Microsoft Office - 2003, 20072013, Office 365, Command Prompt, McAfee Endpoint Protection, Bit9, NAC consoleSCCM 2012, SCCM CB, Nessus, Powershell, AWS

Remote Tools: Bomgar, Team Viewer, Log Me In, Dameware

Hardware: Desktops, Laptops, Smart phones, Blackberry’s, Tablets, Printers, Scanners

Networking: TCP/IP, DNS, LAN/WAN, DHCP, UDP, Ping Utility, nslookup, Tracert

Ticketing Systems: Remedy, Service Now

WORK EXPERIENCE:

Confidential

SCCM Engineer

Responsibilities:

Deploys all software updates and patches throughout the environment.
Creates and deploys 3rd party application packages to all machines.
Maintains and administers servers in SCCM environment.
Built Windows 7 and 10 images with SCCM task sequence.
Built PXE environment to perform imaging with SCCM.
Mitigates vulnerabilities in the environment with Nessus and utilizing SCCM.
Maintains the latest CIS Benchmarks with GPO’s and Nessus scans.
Administers all AWS- located and physical servers in the environment by troubleshooting, patching and installing applications.
Works with IA to resolve Bit9 related incidents.
Manages user’s accounts and permissions through Active Directory.
Migrated 2012 SCCM environment to new SCCM Current Branch environment.
Migrated all Windows servers from .
Automated installing McAfee agent with Confidential and encrypting machines through ePO console.
Troubleshoots and fixes desktop issues that are escalated up.

Confidential

Tier 2 Sr. Support Specialist

Responsibilities:

Resolves complex issues which were escalated up to our queue and provided remote support.
Handles Microsoft Office 365 troubleshooting and escalations.
Extensive work in the exchange console with creating mailboxes and setting permissions.
Creates and modifies accounts utilizing Active Directory.
Assists on SRT’s with networking and server groups to resolve outages.

Confidential, Stafford, VA

General Manager

Responsibilities:

Performing diagnostics for clients by testing hardware and running scans for viruses.
Backing up all of customer’s data so they do not lose vital information.
Removing all viruses and infections on client’s computers.
Replacing bad hardware which includes hard drives, power supply, memory, etc…
Re-imaging computers to take care of software issues.

Confidential, Fredericksburg, VA

General Manager

Responsibilities:

Configured and administered all technical aspects within the office network.
Manage the day to day operations as well as maintaining productivity between two locations.
Increase book of business for agency and manage the retention of clients.

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