SUMMARY:

Solutions - driven business analyst with experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals.

SKILL:

• Requirements Gathering & Analysis
• User Acceptance Testing (UAT)
• Project Management
• Enterprise Implementations
• KPI Dashboards & Scorecards
• Data Mining & Analytics
• Risk Management
• Hands on technical experience with migrations and user support

EXPERIENCE:

Confidential

DSSO Lead, Las Vegas, NV

Responsibilities:

• Prioritize requirements from various stakeholders
• Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders
• Assess change-proposals and define solutions to help the organization achieve its goals
• Discover, organize, and clarify business needs and review/produce specifications for change
• Work with the Technical Analyst and development team to ensure that they understand the specifications.
• Work with team to document system scenarios and identify roles impacted to help develop a change management/ plan.
• Conduct business process modeling and generate applicable scenarios for the technology functionality testing team.
• Responsible for providing and how to documentation to users pre and post migration and implementation.
• Monitor migration activities across multiple sites in various stages of migration, and provide regular reports to management including supervising and directing the work of others
• Communication via status and technical meetings with Operations and infrastructure Teams and relate project details required to deliver, procedures, and reporting

Confidential

Confidential Engineer, Las Vegas, NV

Responsibilities:

• Assisted in conversion of 3553 mailboxes Exchange 2003 to Office 365 E1 and E3.
• Completed Exchange 5 Migration E1 and E3 license.
• In-Progress - converting 473 by department in a phased staging process.
• In-Progress - Cutover migration of 197 from Exchange 2003 to cloud only Office 365
• Starting - Decommission Exchange 2010 and install Exchange 2016 for on premise management of users in O365
• Planning - Migration from Exchange 2010 to Office 365 Exchange to be completed mid-October.
• Planning - Removal of Office 365 Hybrid and Reconfiguration of Azure AD Connect.
• Assisting other team members with their projects.

Confidential

AD SME, Las Vegas, NV

Responsibilities:

• Identify and validate application owners
• Identify and validate server owners
• Collect current state source server data
• Collect current installed applications per source server
• Coordinate application compatibility assessment
• Coordinate application rationalization assessment (installed vs Needed/Used) plus all linked applications and dependencies
• Identify migration targets (Server 2003 migrating to Server 2012 R2 platform)
• Coordinate application remediation data for applications not compatible with target platforms
• Assist in creation of migration schedules, blackout dates, exclusions etc.
• Identify, Collect and Coordinate data necessary to successfully communicate, assess and execute server migrations
• Create reporting to support all aspects of 2003 Server migrations
• Collect data from disparate sources and merge these data sources into a common assessment and reporting tool (Excel, SharePoint, SQL etc.) for presentation to decision makers.
• Create Server build sheets
• Eliminate blockers that prevent milestones

Confidential

Migration Lead, Indianapolis, IN

Responsibilities:

• Reported to key stakeholders daily and weekly status of project life cycle set priorities as they related to the critical path, identified needs and re-establish priorities as required
• Coordinating between infrastructure teams managing the migration process from on site
• Identified project risks and created the risk mediation plans.
• Provided Updated Inventory of all Applications and Application Components with information gained from tasks
• Coordinate migration schedules and user communications and

Confidential

Active Directory SME, Indianapolis, IN

Responsibilities:

• Liaison between the various stakeholders in various business units and the infrastructure teams
• Identify any project risks and recommended risk mediation plans and alternate solutions
• Work within the Information Technology environment to re-engineer processes to minimize support issues
• Gather business requirements from all stakeholders and performed analysis.
• Requirements capture using Case and Resource mgmt., milestones mgmt., & delivery scheduling, status meetings
• Specialized ability to analyze risk and conduct projects with risk avoidance and risk mitigation in mind
• Execute and monitor Application Testing Methodology
• Excel in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
• Effectively set priorities, understand critical path; and identify needs for and re-establish priorities as required
• Completed several project milestones ahead of schedule and under budget without sacrificing project integrity
• Provided Updated Inventory of all Applications and Application Components with information gained from tasks

Confidential

Migration Consultant/Project Coordinator, Indianapolis, IN

Responsibilities:

• Reported to key stakeholders daily and weekly status of project life cycle set priorities as they related to the critical path, identified needs and re-establish priorities as required
• Coordinating between on site and offshore teams and managing the migration process from on site
• Identified project risks and created the risk mediation plans.
• Provided Updated Inventory of all Applications and Application Components with information gained from tasks
• Coordinated Application Test Strategy Plan with application owners
• Executed and monitor Application Testing Methodology
• Proficient at leading meetings by setting agendas and monitoring objectives with follow up to closure.
• Performed cross platform exports of data into excel graphs, charts and pivot tables .
• Assisted in escalation process when it could impact the critical path

Confidential

Active Directory/Quest SME, Atlanta, GA

Responsibilities:

• Wrote test lab plan and implemented plan by importing current Novell infrastructure to VM lab environment and created AD structure in same
• Lead weekly technical meetings with internal and vendor staff to prioritize
• Part of “Kick-Off” team to launch the project with Stakeholders
• Wrote documentation for Quest Server Install and Configuration, and the technical procedures for migration walkthrough.
• Member of Communication Board responsible for providing and how to documentation to users pre and post migration.
• Responsible for preparing individual site migration schedules
• Communication via status and technical meetings with Operations and infrastructure Teams and relate project details required to deliver, procedures, and reporting
• Remote User Support post migration.
• Responsible Quest NDS, GW Migrator, and Reporter server installs including additional consoles and testing
• Monitor migration activities across multiple sites in various stages of migration, and provide regular reports to management including supervising and directing the work of others.

Confidential

Active Directory/Exchange Migration Manager, Indianapolis, IN

Responsibilities:

• Lead on various aspects of the migration to include Confidential Exchange 2003 to Confidential Exchange 2010 and migration of multiple users from NT4 Legacy domains (150 domains) to Confidential Windows 2008 using Quest tools
• Managed global site migration internationally to include planning and execution schedules and activities for multiple simultaneous migration projects.
• Utilized Agile methodology for and the technical procedures for migration walkthrough.
• Wrote documentation for Quest Server Install and Configuration
• Gathered requirements and scheduling for deployment team for windows desktops and Office 365; worked with team as part of overall migration and resolved issues as they presented.
• Office 365 Infrastructure deployment that include complete ADFS 2.0 & ADFS Proxy Farm Based Deployments.
• Created Global Active Directory Migration Plan for North America
• Responsible for preparing individual site migration schedules, plans, and procedures for approved network infrastructure upgrade projects.
• Ensure on-time delivery of the project’s technical deliverables ie migration, deployment of windows desktop and office 365
• Monitored migration activities across multiple sites in various stages of migration, and provide regular reports to management including supervising and directing the work of others.
• Incorporated customer satisfaction tasks and measurements in project methodology

Confidential

Senior Network Support, Indianapolis, IN

Responsibilities:

• User set up and group policy configuration for Windows 2003 server, SharePoint, VPN and Lotus Notes
• Install/Configuration telephone connections using Second Nature and Pro Comm telecommunication applications.
• Phone room and wiring closest support to include troubleshooting house pairs and TN(s) and to re-wire when needed
• Create phone and network connections for new users and activate jacks on pairs that are not always straight thru
• Network Printer and Conference room support to include tele-video conferencing for new technical staff and end users
• Lead for major deployments of workstations and phones
• Active Directory, VPN, and Telecom Administration, Backup and Restore, Group Policy Administration
• Level III Desktop Support currently using Remedy as a ticketing system
• Create local, remote and network printer connections
• Blackberry configuration, troubleshooting and support

Confidential

Deployment Manager, Columbus, OH

Responsibilities:

• Project Manager for 5 bank conversions including asset tracking and disposal of hardware and securing hard drives according to DOD standard.
• Undertake the planning, monitoring and execution of projects ensuring delivery to the plan, cost and quality
• Train in-field technicians on all processes for conversion and how to perform tasks including configurations for all hardware and software converted for the TCD(s), Servers, Workstations, Pin Pads, Card Readers, and Coin Dispensers
• Supervised team of 12 to complete the project. Also trained other PM(s) on SOP and resolutions to known issues
• Completed technician reviews and project matrix and reported to management
• Required a solid knowledge of Confidential XP, VPN, and Windows 2003 Server and Active Directory
• Strong hardware and network connectivity trouble-shooting skills, via phone and remote access.
• Use of knowledge of Lotus notes and Radia in a large corporate environment
• Active Directory and Exchange configuration
• Troubleshoot Wake on LAN and Server portal errors
• Troubleshoot all hardware, operating system, email, server, and network connectivity issues
• Troubleshoot Ithaca Validators, Belkin and Magtek pin pads and card readers, Teller Cash Dispense machines and CCTV
• Use of portal to resolve reimage issues
• Utilize VMware to access legacy applications on older OS

Confidential

Migration Technical Lead

Responsibilities:

• Project Lead for Exchange 2003 to Exchange 2007 mailbox migration in a cluster environment
• Liaison between Confidential and Nissan management
• Maintain project matrix
• Communicate technical resolutions in an understandable language to all
• Troubleshoot Active Directory, network, and outlook issues with end users
• Developed technical processes for clients and the migration team
• Maintained helpdesk database and generate reports accordingly

Confidential

Assistant to IT Procurement Director, Houston, TX

Responsibilities:

• Project authority for global IT hardware procurement of spends between 250K and 10 Million
• Conducted bid process in accordance with Six Sigma to leverage BP’s position for savings
• Worked remotely from Indianapolis
• Technical liaison between major vendors and BP department Directors
• Increased cost leverage by creating volume versus one off purchases.
• Implemented and created processes for procurement while following the Six Sigma methodology.
• Negotiated pricing with vendors to increase savings
• 3rd Quarter of 2007 saved BP $9M thru negotiated volume discounts.
• Created forms necessary to improve the flow of the procurement process

Confidential

Sr. Network Administrator, Indianapolis, IN

Responsibilities:

• User set up and permission configuration for Active Directory on Windows 2003 server, Exchange 2003 Server, SharePoint, Novell Server 6, Zenworks, GroupWise and Outlook 2003
• Install/Configuration for Exchange and Windows 2003 Servers and troubleshooting network errors.
• Team Lead for Novell and GroupWise Migration to Windows 2003 Server and Exchange 2003 Server
• Successfully migrated GroupWise mailboxes to Exchange 2003 server and NOS migration from Netware 5 to Windows 2003 Server including SharePoint for 1200 users
• Create Confidential office manuals and conduct classes for technical staff and end users
• Create procedures for IT service requests
• Active Directory, Terminal Services, and SharePoint Administration, Backup and Restore, Group Policy Administration
• VMWare to test applications in Windows 2003 server prior to Windows from Novel migration
• Spokesperson for the department to all non-technical management regarding IT issues
• Create local, remote and network printer connections

Confidential, Indianapolis, IN

Senior Network Administrator

Responsibilities:

• Network Administrator; reporting to the Chief Technology Officer. Responsible for the day to-day operation management of Windows 2000 and 2003 Servers, network, setup of new users, IT hardware and software, Postal, and bar code inventory equipment, Telecom Administrator, keeping track of current and past computer assets, Administering Active Directory and Group Policy working with vendors on server configurations, purchasing from local vendors, and Help Desk support at all levels. Worked with Dell and HP Servers, Desktops and Laptops. Project Management duties for all major upgrades and implementations including vendor relationship, budget, and assume ROI accountability for successful project execution and delivery to business units and Chief Technology Officer.
• Setup users and configuring groups and Group Policies with Active Directory
• User access administration, Email account administration. Access to Databases
• Support Network Print Servers
• Maintain, User Manager for NT and Active Directory Windows 2000.
• Support all business applications and Virtual remote connections using Citrix.
• Lead for Novell GroupWise to Outlook migration over 100 users
• Provided email migration for techs at other locations in preparation for migration.
• Lead for NT 4 Server to Windows 2000 Server migration and eventually another migration to Windows 2003 Server
• Configured all Active Directory, Exchange, IIS, File and Print Servers for all migrations
• Workstation deployments, installations and migrate user state and data
• Worked with the Network Engineer on developing and testing a successful disaster recovery scenario
• Maintain helpdesk database and generate reports accordingly.
• Train IT staff on New Technology.