SUMMARY:

• Technical experience providing administration and support in an IT environment ranging from servers, workstations, and network infrastructure
• Transform project from conception to full development lifecycle through successful production development
• Recognized problem solver and customer - centric team member with proven communication skills
• Abbreviated learning curve and determination to perform and accomplish tasks Confidential a high level
• Department of Defense Security Clearance Network+ Certification CCNA In process

TECHNICAL SKILLS:

Operating Systems: Windows XP/7/8/10, Windows Server 2003, 2008, 2012, 2016

Networking: TCP/IP, IPsec, DHCP, DNS, VPN, LAN/VLAN/WAN/WLAN, MPLS, DIA, OSPF, RIP, BGP, EIGRP

Hardware: Cisco Router 1921, Cisco Switches 2960, 3560, Meraki, Cisco ASA 5500, Fortinet, WatchGuard, SonicWALL, Ubiquiti Firewall, Cloud Key, Switch, AP, Barracuda Email Security, Avaya IP Office 500 v2

Languages: Visual Basic, PowerShell, HTML

Software: Azure, AD, Exchange, Office 365, SharePoint, Screen Connect/ConnectWise, Citrix, SolarWinds, Veeam Backup, Altaro, Veritas Backup Exec, VMware, Hyper-V, Nagios, Putty, Quest Kace 1000, 2000, JAMF, AirWatch, AmMed, eClinicalWorks, CRM

PROFESSIONAL EXPERIENCE:

Confidential - Franklin, TN

Network Engineer

• Implement and support of Windows server 2003, 2008, 2012, 2016; configure AD, DHCP, DNS, IIS, print management, Terminal server, promote/demote domain controllers
• Design and administer Active directory for user accounts, group polices, distribution list, and OU structure; troubleshoot and resolve DNS, DHCP scope, and IP conflicts
• Administer and support for O365, Exchange online 2016, and On - Premise Exchange 2010, 2013; conduct email migration from On Premise Exchange to O365; setup accounts, groups, security, licenses, purchase and configure SSL cert, account forwarding, delegating permissions, determine transport and storage limits
• Manage Barracuda Email security, whitelisting by Domain or IP address, adding Domains, email encryption, and adjusting spam scoring
• Deploy and manage virtual servers in Hyper-V Manger; Administer and configure Patch Management, AV Defender, Symantec, client backup system utilizing SolarWinds, Veeam, and Altaro for Virtual environment
• Implement and test disaster recovery solutions, manage Dell EqualLogic SAN and NAS storage solutions, monitor server logs and perform security audits on server/network infrastructure
• Responsible for the design, implementation, and support of LAN, WLAN, and WAN solutions to the client needs
• Configure and troubleshoot multi-vender firewalls; Cisco ASA 5500, SonicWALL, Fortinet, WatchGuard, Ubiquiti; ACL, VPN configuration between site-site and site-remote, ports, security polices, rules creation and modification
• Configuration and support of Cisco router 1921, OSPF, BGP; L2/L3 switching, Truncking, VLANS, Port security, STP, LAN security on Cisco switches 2960, 3650, Meraki; monitor network and alerts utilizing SolarWinds
• Monitor network and alerts utilizing SolarWinds, configure, install, and support of Avaya IP Office V2, manage DID s, Hunt groups, user profiles, incoming/outgoing call routes, and provide client support for HP and Dell server/laptops/desktops, network infrastructure, and Avaya phone systems via phone and email
• Provide client support for HP and Dell servers/laptops/desktops, network infrastructure and Avaya phone systems, via phone and email; track incidents using CRM ticketing system.
• Troubleshoot and resolve hardware, software, network connectivity; work with third party vendors to resolve WAN outage issues, and track incidents using CRM ticketing system

Confidential - Franklin, TN

Network Administrator/Desktop Support/Implementations Specialist

• Administer end-user support for Dell and HP laptops/desktops, via phone, email, and IM; Mobile Device Management: JAMF and AirWatch; and VOIP Avaya hard phones, Avaya One-X agent soft phones. Utilize ConnectWise Screen Connect and RDP for 2000+ users across 60 locations including 3 corporate locations and call center
• Provide administration and support for Office 365, SharePoint, OneDrive for Business and Skype applications, VPN connectivity for remote users utilizing FortiClient Console, and Eclinical works EMR software
• Manage Azure AD and Exchange for user accounts, distribution lists, and group policies,
• Implementation and administering of Quest Kace 1000 Dell PowerEdge R320 server for application deployment, patch and asset management; Quest Kace 2000 server for scripted installations and Win7/Win10 imaging
• Utilizing Avaya Control Manager to configure and manage phone configurations and agent accounts
• Research, purchase, and repair hardware on laptops/desktops; configure and support script printers, MFD printers for SMTP and fax
• Conducted network refresh of all locations installing Fortinet, Cisco Switches, and Cisco Routers. Provided support in transition from Cisco to Avaya phone system
• Oversee new clinic openings, circuit test and turn up, configure and install networking equipment, Fortinet firewall, Cisco 2960 Switch, Cisco 1921 Router, and mount wireless Aerohive Access Points
• Run DMARC extensions, patch MPLS and DIA circuits
• Setup all desktops, laptops, and peripherals including: MFD, Script, and Dymo printers, print servers, and scanners
• Install and configure Avaya phones, MFD printers for SMTP, fax, and add printers to print server
• Troubleshoot and resolve hardware, software, network connectivity; work with third party vendors to resolve WAN outage issues; track incidents using Remedy Salesforce ticketing system

Confidential - Franklin, TN

Wire Technician

• Installation and Customer Care of U - verse Digital IPTV, Internet, Voice and POTS
• Installed and repaired aerial and burial telephone lines
• Placed and changed crossed connect wires in SAI
• Terminated modular connecting blocks, RJ-11, RJ-45 and terminal boxes (F1, F2 & F3), 66 & 110
• Installed routers, switches, modems, T-1s, ADSL, DSL Splitters
• Diagnosed, troubleshoot and resolved connectivity issues

Confidential- Fort Hood, TX

Manager/ Platoon Sergeant

• Managed 17 Air Defense Artillery Avenger personnel; oversaw (8) Hummvs valued in excess of $10M along with maintenance of vehicles and weaponry systems
• Delegated mission responsibilities, evaluated performance, mediated conflicts and outlined schedules
• Oversaw planning, logistics and development of daily assignments, acting as liaison between personnel and senior officers; consolidated assignments and recommended particular resolutions to problems and or obstacles
• Intricately created live foreign and battlefield scenarios; trained in actual hands - on scenarios of actions, security responsibilities and outcomes; briefed personnel in actual intelligence and terrain patterns
• Facilitated operations; collected, interpreted, analyzed and distributed information
• Authored detailed reports, coordinated and collaborated on a daily basis with personnel, crew members and commanders