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Network Administrator & Support Resume

Rockville, MD

PROFESSIONAL EXPERIENCE:

Confidential, Rockville, MD

Network Administrator & Support

  • Directs and controls all work performed within the framework of the work structure
  • Maintained Sophos Antivirus and Encryption client / server.
  • Migrated 70+ users from full internal email system with an Exchange Server to Office 365.
  • Windows Server administration and maintenance including Active Directory.
  • Excellent troubleshooting and customer service skills to quickly meet their needs.
  • Directed the move of 50 users’ data and applications from previous company ensuring data integrity and accessibility.
  • Maintained and serviced Lenovo, HP & Dell workstations\laptops.
  • Basic Cisco Networking
  • Basic Linux System
  • Managed Cisco SMB 300 Series Switches for network operations.
  • Manage end user’s Avaya Phone Setup.

Confidential, Rockville, MD

Network Administrator & End User Support Supervisor

  • Providing daily support to PC user base, including hardware, operating system, and application software.
  • Assisting in coordinating PC hardware and software installations, implements standards and user requirements, and assists in maintaining all procedures and documentation.
  • Perform LAN and WAN administration functions, including network operating system (NOS), LAN - based applications, firewalls, data backups, environmental monitoring, and VPN Internet Services.

TECHNICAL SKILLS

Hardware: Desktops, Servers, Laptops, Modems, Network Cards, Printers, Scanners, Routers, Hubs, Switches, Avaya Phone System, Konica Minolta Copier-Printer

Systems: Windows, Mac, Linux

Software: MS Office 365, Ipswich WhatsUp Gold, Sophos Encryption, Sophos Anti-Virus, Cisco AnyConnect VPN, VMware, Exchange Server, Egnyte Cloud Based Storage, CenterEdge, Jira Ticketing System

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