Problem Manager Resume
SUMMARY:
To obtain a position as a Network Engineer that will allow me to contribute the extensive skills, knowledge, and experience that I have acquired to a growing organization.
TECHNICAL OPERATING SYSTEMS:
Skills: IOS, Nexus, F5 LTM,HP/UX 11, CentOs, Windows
Daemons and Services: MS Exchange 2008, Active Directory, RAID, Symantec / VERITAS Backup Exec, DNS, DHCP, MS Proxy Server, System Manager, Windows Security Task Manager, SharePoint,Vizio
Network Technologies: RIP, OSPF, voIP, BGP, EIGRP, IPSEC, Port Forwarding, Dnat, Spam Proxies PostScript, LPT, TCP/IP, FTP, Firewalls, ARP, Router ACL, VI, VLAN, Firewall Rule Writing
Additional Skills: Implement Confidential Devices, Confidential Router Configuration and Administration, Confidential Switching (Administration and monitoring), VLANS, Physical Media/ Hardware installation including cat5e, HP Printers, troubleshooting skills in all of the above named technologies.
EXPERIENCE:
Problem Manager
Confidential
Responsibilities:
- Worked as dedicated foundations route and switch Problem Manager identifying and resolving reccurring network issues.
- Completed Root Cause Analysis for major incidents to be presented to customer stakeholders.
- Proactively identified potential problem issues before they became full on incidents in order to ensure optimal network productivity.
Network Engineer
Confidential
Responsibilities:
- Oversee 3rd shift operations as strategic and technical escalation point for Confidential client Baxter Medical Services.
- Managed a team of 7 + Engineers
- Primary support for WAN and LAN operation for Asia and European Regions, covering over 3200 pieces of Confidential Equipment
- Respond to and resolve over 600 network incidents per week, ranging from Wan Connectivity to router and switch configuration and operation
- Was part of original team that stood client up, and responsible for much of the documentation and processes that comprised the runbook and successfully helped to bring the client network inline with company standards
Network Engineer
Confidential
Responsibilities:
- Part of a team responsible for troubleshooting and change management of Confidential Terremark's CAAS (Cloud) and Remote Access Management networks
- Administered multi - contextual Confidential Aces, FWSMs, Backhaul routers and switches
- Administered F5 and Netscaler load balancers
- Administered Nokia checkpoint firewalls
- Part of the nights team implemented changes including but not limited to, VPN provisioning, VIP and pool management, ACL rules, installs, Nat rule creation, load balancer configuration and route updates
- Troubleshot complex and high priority issues including DDOS attacks, emergency configuration changes and catastrophic hardware failure
Network Site Manager
Confidential
Responsibilities:
- 1 year contract operating at DOD bases in Afghanistan Southern Region
- Responsible for network life cycle, including site survey, implementation and management
- Site surveyed 4 bases, creating Vizio’s and network runbooks
- Installed all infrastructure, including routers, switches, cabling and VSAT Wan link
- After initial stand up phase oversaw base Bala Morghab as Network site manager with 2 direct reports
Network Operations Engineer
Confidential
Responsibilities:
- Held responsibility during the evening hours for over 20 businesses network infrastructures
- Maintained 95 % compliance for SLA’s in a production environment
- Experience working with and Administering Confidential Call Manager
- Completed weekly maintenance for several small to medium sized businesses including updating Severs via downstream SCCM policies
- Worked in virtualized infrastructures in production environments
- Administered BES and Lotus Notes servers in production environment including database maintenance and implementing quota policies.
- Administered Exchange clusters in a production environment
- Utilized SCCM to create push/pull policies for updating machines across an enterprise network
Area Manager
Confidential
Responsibilities:
- Held top responsibility for Maintaining and Supporting 8 small businesses IT Infrastructures
- Held sole responsibility for Maintaining and Supporting 6 small businesses IT Infrastructures
- Network Administrator for over 300 Workstations.
- Network Administrator for 25 Windows 2003 Servers.
- Network Engineer for 5 Firewalls,12 switches and 10 routers
- Implemented a NOC Level Automated Maintenance System for all clients.
- Implemented and deployed a biometric system for validating employee time sign and sign out across multiple remote locations.
- Added both contracted and hourly clientele to small growing business
Dedicated Server Administration and Support
Confidential
Responsibilities:
- Part of a 5 person team responsible for over 1,000 dedicated web servers spanning across multiple platforms (800 Windows 2003, 250 Centos Apache Servers)
- Daily responsibilities include Server builds and customized plans for both Linux and Microsoft based servers.
- Administration and setup of MS SQL, Cold FusionMx, Microsoft IIS, and creation of cross the network backup services.
- Running managed services for over 500 Dedicated web servers
- Responsible for troubleshooting connection issues from shared to dedicated environments
- Responsible for mitigating compromised servers and writing customized firewall configurations for dedicated servers
Lab Support and Administration
Confidential
Responsibilities:
- Supported 23 Computer Labs based over a campus WAN.
- Administered Pharos Eprint solutions, including building release stations and adding printers and stations to the Database
- Used Deepfreeze and Labstats for data control
- Used Altiris and pxe proprietary solutions for imaging needs
- Managed over 30 student workers to maintain lab availability
- Serviced and remotely administered 60 HP Printers
- Imaged and installed software for Windows XP, Mac OS X, CentOS (Open Version of Enterprise Level Red Hat)
Network Systems Administration
Confidential
Responsibilities:
- Maintained 2 Separate Microsoft based network infrastructures
- Administered 2 Confidential 4000 Routers and 14 enterprise level Xlyan and Confidential Switches, 4 Backbone switches
- Administered 20 Microsoft based Application and File servers and 4 HP/UX based relational database file servers
- Supervised 12 personnel in daily maintenance and troubleshooting of over 700 workstations and 3200 users
- Facilitated a media library and backup scheme for over 600 gigabytes of information
- Responsible for updating and maintaining Router Access Lists of Unclassified and Classified Networks
- Facilitated the install and upgrade of entire network from Windows NT 4.0 to Windows 2000 to include full Server upgrade and workstation roll out via clone disks
- Maintained and documented all workstations and their relationships to the ports on switches
- Developed information security guidelines implementing MS proxy and Packet Shaper servers to block out unnecessary chat and Peer to Peer file sharing programs
- Set up and maintained WAN connections including switching from mobile solutions, via satellite, to fixed point solutions, via Fiber Modems
- Troubleshot and maintained IIS server providing extranet website