SUMMARY:

• To obtain a great network engineering position in the Greater Raleigh area utilizing cutting edge technologies with a company that supports my personal and professional growth goals, to include attaining my CCIE level certification.
• I possess more than fifteen years of combined technical and business experience across multiple verticals with more than ten years of technology design, implementation and support experience. I am a strong technical individual who excels in coupling my networks and security engineering experience with great customer service. I have filled roles ranging from being actively involved in troubleshooting complex networking and security issues, as well as Sales Engineering roles. I take pride in my military background and leadership. I have been an active member of the community, volunteering as a firefighter, hockey coach to youth, foster parenting, and regularly participating with non - profit organizations.

TECHNICAL SKILLS:

Network: Cisco Catalyst, ISR Routers, Extreme Switches, Forti-AP, Forti-Switch Network Protocols: BGP, EIGRP, OSPF, RIPV2, STP

Network Security: Cisco ASA(x), Fortinet, Palo Alto, WatchGuard, SonicWall

Voice: Cisco Call Manager, Avaya IP Office, Skype for Business, Hosted Voice Platforms

SIEM: AlienVault OSSIM, Rapid 7 Tools

Endpoint Security: Webroot, Sentinel One, Trend Micro, McAfee

Virtualization: VmWare, HyperV

Ticketing: Connectwise, SpiceWorks

Penetration Testing and Vulnerability Assessment: Wireshark, Kali Linux, Metasploit, Sniffing, Metasploit, Rapid7 Suite of Products, Qualys, Social Engineering Techniques

RMM: Continuum, SolarWinds Nable, Connectwise

Programming and Scripting Languages: Python, Java, Haskell, Python Security Scripting, Bash

Security Audit: Qualys, Network Detective, NMAP, Rapid 7 Suite of Tools.

Packet Capture/Analysis: Wireshark, Ekahau, Acrylic Pro, Airmagnet

PROFESSIONAL EXPERIENCE:

Confidential

VCIO and NOC Manager

• Technical resource in support of 6 sales staff, professional services engineers, and multiple NOC technicians.
• Responsible for writing Bill of Materials (BOM) and Statement of Work (SOW) for responses to RFP’s in managed services, hardware, software, and various other areas in which company can execute projects. Collaborated with sales team as the technical resource in presenting these proposals to clients.
• Engineering team member supporting small, medium, large and enterprise networks of multiple Confidential clients.
• Oversee network and equipment upgrades to include IOS, image upgrades and configuration changes.
• Quickly resolve all IP network issues to reduce downtime, while maintaining all Service Level Agreements.
• Provide Tier 3 and 4 Support for Confidential commercial clients on a 24/7 support schedule.
• Ensure detailed network documentation, including maintaining each account’s network matrix, backup configurations and network diagrams.
• Design and Implementation of Campus Networking infrastructure.
• Installation and administration of LAN, WAN, Itranet and Internet, and voice networks.
• Design, Configuration and implementation Managed Firewalls, Managed WAP, Hosted Email and Device as a service offering.
• Responsible for oversight of Continuum Help Desk services, escalation of tickets to proper engineers within my team, taking ownership of escalated tickets.
• Oversight of all Scoped work from technicians and engineers. Approver of all SOW’s BOM’s and RFP’s relating to Managed IT, Hardware, and software sales.
• Responsible for writing Bill of Materials (BOM) and Statement of Work (SOW) for responses to RFP’s in managed services, hardware, software, and various other areas in which company can execute projects. Collaborated with sales team as the technical resource in presenting these proposals to clients.
• Responsible for conducting quarterly business reviews and collaborating with clients to build multi year technology plans.
• Administration, Design, Deployment, and Configuration of Routers, Switches, Firewalls.
• Closure and resolution of Tier3 Tickets pertaining to routing, switching, and firewall technologies.
• Assignment of escalated tickets pertaining to Servers and Storage to appropriate Tier3 resource.
• In house Administrator of Cisco CCW and Partner Portal.

Confidential

VCIO, and Sales Engineer

• Sit with current and new clients to consult organizational leadership in the budgeting, implementation, and planning of their Information Technology Infrastructure. (Virtual CIO)
• Implemented a new cloud services platform for hosted e-mail, phones, applications, and a variety of hosted/cloud services.
• On-Boarding of new Managed Services clients to include Remote Monitoring and Management tool, network documentation, optimization and discovery.
• Network Discovery and Documentation of prospective managed services client’s environment utilizing tools like N-map, Wireshark, and network detective.
• Co-Created Think’s Security Consulting Practice in collaboration with Senior Network Engineer. Conducted presentations around Security and Vulnerability scans. Consulted around the findings/results and assisted customers in creating remediation plan.
• Deployed Cisco ASA and Firepower for many clients as part of an internal switch away from “untangle” reseller.
• Design, Implementation and Configuration of Cisco Switch Refresh for Regional Municipality.
• Creation of SOW and BOM for RFP’s around managed services, network services, professional services.
• Implementation of Managed Switches, Firewalls, and security services to clients.
• Support of Network Related escalation of tickets.
• Troubleshooting of Networking and Firewalls related tickets.
• Quite a bit of support of layer 2/3 switching.
• Support of Think’s Hosted Phone Clients, to include Cisco Call manager Moves, adds, changes, troubleshooting, customer training and support.

Principal, Outsourcing manager

Confidential

• Administration of contacts, staffing agreements, professional service agreements, MSA agreements and MSP agreements.
• Conducted technical pre-screenings.
• Managed Engineers and assets to meet project deadlines and scopes.
• Networking with contacts to build client base and candidate pipeline. Grew a following of over 30,000 LinkedIn followers in less than a year and currently a LinkedIn “Influencer”.
• Responsible for completing RFP’s and agreements for prime contracts.
• Completed one of the largest staffing agreements with the Department of Veterans Affairs and assisted in one of the largest data center migrations and facility buildouts with valued Cisco Gold Partner, Red River.
• Conducted over 500 technical interviews and screenings or qualified Cisco Certified engineering talent, from CCNA to CCIE level.

Confidential

Owner, from Inception to Aquisition

• Technical lead from inception to acquisition.
• IT services to small and medium businesses.
• Supported the Information Technology Infrastructure of over 40 businesses, held network support contract for 2 local municipalities, law enforcement agency, electrical co-op, and provided professional services to Western Colorado University.
• Sales design, and installation of home and business computer systems.
• Design, Implementation and support of Routing, Switching, and Firewalls technologies for Small and Mid-Size businesses.
• 24/7 Support to over 40 businesses, 1500 endpoints.
• Troubleshooting and resolution of Networking, Firewall, and server related problems.
• Daily troubleshooting of Windows server and windows endpoint issues and support problems.
• Point of contact for all support, warranty, TAC, and escalated customer support issues.
• Avaya IP Office and Partner Phone Systems.
• Support and Administration of Windows PC and Server environments.
• Support, Management, Design, Deployment and configuration of customer networks and infrastructure.
• Management, supervision, bidding/proposals, project management and sales for all organizational activities.
• Started with 2 partners, acquired by competitor with 12 employees, 2 work trucks, 3 work vans and 0 debt.
• Cisco Partner, Avaya Partner
• Built business from $0 revenue to over $1.2 million within 6 years in a community of 5000.