Administrative Assistant Resume

TECHNICAL SKILLS:

Strong written, interpersonal and communication skills
Detail - Oriented; Ability to multitask
Expert in MS Office (Adobe, Excel, Outlook, PowerPoint)
Conscientious go-getter who is highly organized, dedicated, self-motivated and committed to professionalism.
Resourceful in solving problems and maximizing resources
Analytical thinker with a demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
Customer service experience; Call center experience
Quick learner, eager to meet challenges and quickly assimilate new concepts.

PROFESSIONAL EXPERIENCE:

Administrative Assistant

Confidential

Answer and direct phone calls
Organize and schedule meetings and appointments
Maintain contact lists
Produce and distribute correspondence memos,l etters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Order office supplies
Book travel arrangements
Submit and reconcile expense reports
Provide general support to visitors
Provide information by answering questions and requests
Take dictation
Research and creates presentations
Generate reports
Handle multiple projects
Prepare and monitor invoices
Develop administrative staff by providing information, educational opportunities and experiential growth opportunities
Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Contribute to team effort by accomplishing related results as needed
Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
Organize travel arrangements for senior managers
Write letters and emails on behalf of other office staff
Book conference calls, rooms, taxis, couriers, hotels etc.
Cover the reception desk when required
Maintain computer and manual filing systems
Handle sensitive information in a confidential manner
Reply to email, telephone or face to face enquiries
Develop and update administrative systems to make them more efficient
Receive, sort and distribute the mail
Answer telephone calls and pass them on
Manage staff appointments
Oversee and supervise the work of junior staff
Maintain up-to-date employee holiday records
Coordinate repairs to office equipment
Greet and assist visitors to the office
Photocopy and print out documents on behalf of other colleagues

Claims Adjuster

Confidential

Analyze information gathered by investigation and report findings and recommendations.
Collect evidence to support contested claims in court.
Communicate with former associates to verify employment record and to obtain background information regarding persons or businesses applying for credit.
Examine claims form and other records to determine insurance coverage.
Examine titles to property to determine validity and act as company agent in transactions with property owners.
Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
Interview or correspond with claimant and witnesses, consult police and hospital records, and inspect property damage to determine extent of liability.
Investigate and assess damage to property.
Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
Refer questionable claims to investigator or claims adjuster for investigation or settlement.

Shareholder Specialist

Confidential

Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets bookings.
Multitasking and working on different software and systems at the same time.

Front Desk Admin/Receptionist

Confidential

Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers
Coordinated daily activities of the front office: interacting extensively with staff and visitors
Developed and implemented programs to strengthen the community
Designing monthly newsletters and flyers for upcoming events.
Designing and updating the webpage of the Health Center

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