JUNIOR SYSTEM Admin Resume

SUMMARY:

Exceptionally motivated Systems Administrator with 2 years of experience providing excellent customer and mission support.
Manages multiple projects concurrently with insightful prioritization.
Experienced in troubleshooting software, hardware, and network issues
Ability to interact with customers diplomatically and guide them with hardware and network configuration
Experienced in assessing and identifying customers' problems and finding solutions
Detail - oriented, and highly energetic with good communication and interpersonal skills
Proficiency with Microsoft Windows, Virtual Private Network, Office 365 and Outlook, and Automatic Call Distribution technology
Expert in generating and completing work order ticket efficiently

SKILLS:

Virtual Machines / Servers
Build / Manage multiple VMs
Windows Server 2012/2016
Installation / Configuration
Managing Server Roles
Managing Server Shares
Windows 10
Installation / Configuration
Joining Workstation to Domain
Building Windows Domains / Domain Controllers
Active Directory Users & Computers
Creating & Managing User / Computer Accounts
Managing Account Memberships
Resetting Passwords
Managing AD OU Structure
Group Policy Management
Creating / Managing GPOs
Deploy Software / Files VIA GPO
SQL SERVER (database administration)
Strong experience in Database Administration in SQL Server (2008-2014)
Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
Ability to detect and troubleshoot SQL Server related CPU,memory,I/O, disk space and other resource contention.
Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.
Expert experience in implementing operational automation.
Strong knowledge of how indexes, index management, integrity checks, configuration, patching. How statistics work, how indexes are stored, how they can be created and managed effectively.
Knowledge of SQL Server tools ( Profiler, DTA, SSMS, SAC, SSCM, PerfMon)
SQL Development - ability to write and troubleshoot SQL Code and design (stored procs, functions, tables, views, triggers, indexes, constraints)

PROFESSIONAL EXPERIENCE:

Confidential

JUNIOR SYSTEM Admin

Responsibilities:

Installing Microsoft office on windows systems
Customer support for desktop services
Applying remote access policies( create new user, computers accounts)
Employing, supervising and troubleshooting Network services and protocols
Executing, running, and maintaining a MS Windows Server 2012 Network Infrastructure
Planing,I mplementing, and maintaining a Microsoft Windows Server 2003 to 2012 Active Directory infrastructure

Help desk

Confidential

Responsibilities:

Provided technical support to clients on software and hardware issues
Researched and recommended installation of advanced applications and anti-virus software
Maintained end-users work stations, laptops, and electronic devices
Prioritized and escalated problems to Tier 3 level and followed up with solutions
Worked on a ticket systems and tracked help desk requests
Visited employee's work stations, analyzed root cause of problems, and delivered solutions

Junior window system Administrator

Confidential

Responsibilities:

Assisted in the administrating and maintenance of company virtualized servers to include Domain Controller, Exchange, File, Print and Endpoint protection.
Created User Accounts in AD, Exchange 2010 Mailboxes, MS Lync Accounts, and Avaya Phone account and message box set up.
Configure, install, image desktop and laptops for new users using MS SCCM OSD
Manage Symantec Endpoint Protection 12.1.5 Management Server, Deploy Endpoint Desktop Client.
Experienced with Remote Access, Track-it, Remote Desktop, VOIP, and VPN; Create, configure, maintain and delete network printers on/off server.
Strong knowledge of IP printing configurations, static and reserved IP addresses with-in an enterprise network; Printer and copier maintenance.
Supported 80 users in person, over the phone and using remote desktop tools.

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