SUMMARY:

Over 7 years of experience in design, implementation, administration, escalation support/ticket resolution, configuration, analysis and troubleshooting of various technologies, which includes proficiency in routing, routing protocols, switching, security, monitoring, firewalls, wireless, load balancing and data center technologies.

TECHNICAL SKILLS:

Routing/Switching Technologies: Cisco Routers ASRs/ISRs, Cisco Catalyst/Nexus, Juniper, and HP Routers & Switches, WAN, LAN, TCP/IP, Cisco IOS, Spanning Tree Protocol, CDP, ACL, NAT, PAT, OSPF, EIGRP, BGP, MPLS, VTP, SNMP, SMTP, ARP, TCP, UDP, Static & Stub Routing, VLAN Trunking, VXLANs, Multicast, HSRP, Portfast, VSS, VPC.

Security/Firewalls Technologies: Cisco ASA, Cisco IPS/IDS, Cisco ISE, C Juniper SRX series, Palo Alto, AAA - TACACS+/RADIUS, SSH, VPN, IPSec, Port Security, MAC Address Filtering.

Wireless/Voice Technologies: Cisco WLC, IEEE 802.1x & 802.11, WLAN, WAP, AP, SSID, LWAPP, Aironet, Voice Over Internet Protocol (VoIP), VoIP/SIP, CUCM, UCCX, RSTP, STP, Quality of Service (QoS), PoE.

Monitoring/Data Center/Server: Wireshark, Cacti, Nagios, SolarWinds, Remedy, VMWare, F5, SNMP, DNS, DHCP, FTP, Telnet, HTTP(S), SMTP, PTP, SFTP, RDP, AWS, Azure, Windows Server (2003, 2008, 2012), Active Directory, Linux Server (Fedora), Hyper-v.

PROFESSIONAL EXPERIENCE:

Confidential, Anaheim CA

Network Engineer Contractor

• LAN/WAN Professional is a technology services organization focusing on enterprise technologies typically located in mission critical and high impact environments including datacenters, corporate offices, & branch locations.
• Member of a team of professionals responsible for administration/service requests, escalation support/ticket resolution and analysis in an enterprise LAN/WAN environment for datacenters, corporate, WAN links, and branch offices.
• Specific Technologies handled include but not limited to Cisco ISRs/ASRs; Cisco Catalyst/Nexus Switches Cisco ASAs; Juniper EXs; F5 Big-IP; Cisco Unified Communications Manager; Cisco Unity; Cisco Wireless LAN Controller; Cisco Aironet Access Points; Palo Alto (PAN) Firewalls, Nagios, Solar Winds Orion, Cacti, Wireshark, VMware, PBX, Hubs, Repeaters, Patch Panels and Patch Cord.

Confidential, Raleigh NC

Senior Onsite Analyst

• North Carolina Department of Transportation is the sector of the North Carolina Government responsible for the statewide DMV along with all Highway, Aviation, Bicycle/Pedestrian, Ferry and Rail Transportation. With over 10 Million residents and more than 14,000 employees, the NCDOT maintains one of the state’s largest and most high availability networks which must maintain connectivity 24/7 to ensure the safety of the State’s transportation infrastructure.
• Member of a team of professionals responsible for North Carolina’s Statewide Transportation enterprise LAN/WAN network responsible for need’s analysis, service requests, escalation support following strict SLA requirements.
• Key responsibilities including handling Escalation Support for Network infrastructure with focus on providing root cause analysis solutions to mission critical issues.
• Key Projects include statewide deployment and refresh/upgrade projects allowing the department to provide timely and critical state funded support and improvement projects the most critical business and residential infrastructure.
• Technologies in the network environment include but not limited to routers, switches, security firewalls, voice, wireless and related hardware and technologies along with various server/applications.

Confidential, Raleigh NC

Onsite Analyst (SSA)

The North Carolina Information Technology Services is a division of the North Carolina Governments that provides technology services to states agencies and other government customers across North Carolina. They are responsible for providing Hosting, network, telecommunications, Desktop Computing, project management and unified communications to the statewide network with heavy emphasis on Cyber Security on its 24/7 Network.

• Member of an enterprise team responsible for deployment, configuration, administration and support of mission critical technologies for the Department of Public Safety’s lifecycle refresh and migration project.
• General responsibilities included but not limited to analysis and implementation of all technologies, day to day administration, escalation support, proactive analysis and timely communications with relevant technical and non-technical teams, management and third-party venders.

Confidential, Durham NC

Onsite Support Analyst

Ideal Health Home Services is one of the premier regional health care providers specializing in providing personal care services to its regional clients. The stability of its mission critical network is critical to maintaining the health and wellbeing of its clients and provides a strict SLA requirement to enforce this.

• Member of a regional enterprise team responsible for the design/project management, administration and support of mission critical technologies which supported the Health Services organizations staff and patients.
• Specific responsibilities include deployment, installation and configuration of devices including LAN and WAN connectivity to branch offices, shared and managed network resources along with ensuring all staff maintained remote resources.
• Additional responsibilities include conducting needs analysis, escalation support, troubleshooting and cross training staff.
• Specific technologies on the network including routers, switches, security/firewalls, and wireless.

Confidential, Durham NC

Onsite Technician (DST)

Confidential in a Global Transport and Logistics Company based in Switzerland with 1,300 offices in 109 countries and more than 79,000 employees worldwide. As one of the leading global freight forwarders, they focus on providing IT-Based logistics solutions to its clients.

• Member of a team of professionals responsible for installations, configurations, ticket resolution, and troubleshooting for global clients in a multi-location WAN.
• Responsibilities include administration, upgrades, documentation, following policies and procedures and scheduling as needed reports to management and support staff.