Sr. Application Support Engineer Resume
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Mt Weather, VA
PROFESSIONAL EXPERIENCE:
Confidential - Mt. Weather, VA
Sr. Application Support Engineer
- Perform Weblogic 12c system administration and support on Linux platform
- Support Oracle Grid implementation and monitoring
- Implement application updates and configurations during maintenance outages
- Support customer requests and provide troubleshooting to FEMA applications
- Linux Redhat administration
- Implement best practices and procedures on entire suite of FEMA applications
- Be available for after hours and emergency support
- Provide log files analysis and root cause evaluation
- Microsoft Dynamics Project administrator
Confidential, Quantico, VA
Sr. Active Directory Engineer
- Perform Enterprise Active Directory Support & Windows Server / Infrastructure Support
- Perform Windows 2012 & 2016 Server builds in support of the development team vMware Esxi 6.0 & 6.5 engineering and support
- Perform STIG compliance/remediation on AD and Vmware environment
- Support patching and maintenance of physical and virtual servers
- Support migration to Microsoft Azure Cloud infrastructure
- Group policy management and administration
- Perform ongoing DNS migration and administration
Confidential, Dahlgren, VA
Sr. Storage/Virtualization Engineer
- Vmware Esxi 6.0 & 6.5 Administration
- Netbackup 7.6 Administration
- Performed upgrade of backup system from Netbackup 6.5 to 7.6
- System outage and maintenance support
- Performed build out of Horizon View VDI infrastructure
- SAN Administration Netapp Clustered Data on tap 8.3 & 9
- Server builds, troubleshooting and support
- SIPRNET application support
- Server builds: Windows Server 2012 & 2016
- ITSM (Remedy) administration
- Storage and virtual environment security and hardening
- Linux administration and server builds
- Perform DISA SCAP scans and STIG remediation as it pertains to the application environment
Confidential, Quantico, VA
Application Support Engineer
- Provide tier 3 application support for web applications and related software systems
- Unix Administration
- Perform all patching and upgrades at the application level, including SharePoint and Unix patching
- Application error troubleshooting and high end root cause analysis
- Oracle WebLogic administration
- SharePoint troubleshooting, log file analysis
- SIPRNET application support
- Server builds, Windows Server 2008R2 & Server 2012
- ITSM (Remedy) administration
- Outage window maintenance lead
- Perform DISA SCAP scans and STIG remediation as it pertains to the application environment
Confidential, Alexandria, VA
Senior Systems Engineer
- Lead Engineer and POC in charge of AD, DNS, & DC architecture of organization
- Main POC for auditors in ongoing DOD ATO for Server/AD/Forest side
- Responsible for server builds and performance tuning, security SCAP and ACAS scanning, and patching using WSUS
- Perform trouble ticket resolution using Remedy
- Responsible for new DNS server rollout to implement STIG compliance
- Work with other engineers to resolve outages and to perform routine maintenance on ongoing basis
- Perform SAN administration using Netapp
- Credited with performance citation, bonus, and merit pay increase for outstanding success in the CSI accreditation inspection for systems I was responsible for.
Confidential, Dahlgren, VA
NSERC SharePoint Team System Administrator
- Responsible for maintenance, patching, and administration of all SQL, SharePoint, IIS, & Application servers
- Perform STIG IA checklists and security patching and remediation according to DOD policies and procedures for ATO
- Maintain all servers and troubleshoot performance and availability issues
- Perform server builds and installations/hardening
- Participate in Microsoft Team Foundation Server implementation with related server infrastructure
- Assist with all NSERC infrastructure related tasks on a regular basis
- Remediate all SCAP and Nessus vulnerability scans on server infrastructure, and recommend security best practices.
- Integrate PKI and Smart Card technology into IIS web server security
- SIPRNET administration
- SharePoint Server patching
- Team Foundation Server implementation
- Use Acronis software to create and deploy images for servers and desktops
Confidential - Richmond, VA
E-1 Systems Administrator II
- System Administrator responsible for maintenance and support of server infrastructure that services Confidential warehouse distribution centers
- Responsible for all server infrastructure maintenance tasks including server builds, backups, patching, troubleshooting, and performance
- DB2 database administration
- Support of wireless infrastructure including configuration of support of Motorola wireless RF units and access points used in the warehouses
- Key enhancements to maintain 99.99% uptime for Wintel server systems that back into AS400 mainframe system used for managing order fulfillment
- Active directory administration and troubleshooting
- WSUS and group policy configuration
- Travel nationwide to perform equipment rollouts, and system upgrades.
- WYSE terminal and Citrix Configuration
- Patch management
- Physical and virtual server builds
- Comprehensive sys-admin functionality
Confidential - Blythewood, SC
Wintel Systems Administrator-Boeing
- Sr. Windows technical engineer on the Boeing account
- Responsible for client support, problem resolution, server monitoring, and information management in a Windows Server 2003/2008 environment
- Responsible for overall system administration on a 24/7 basis working remotely to support over 10,000 servers internationally in the Boeing business
- Responsible for building and maintaining virtual servers using VMware ESX 4.1
- Perform Active Directory/DNS troubleshooting, configuration and account management
- Server team helpdesk technician
- SharePoint 2010 Enterprise collaborative power user. Responsible for uploading documents, revisions, and contributing to content on the Wiki
- Utilize HP service manager to track all tickets, and perform customized service requests
- Perform off-hours service requests and scheduled maintenance outages
- Perform server security compliance assessments and remediation
- Perform server patching and upgrades using WSUS
- Schedule hardware repair/replacement outages with third party vendors
- Responsible for technical documentation and technical writing with respect to editing Boeing best practices white pages
Confidential - Columbia, SC
Senior Systems Engineer
- Worked as an independent consultant on enterprise Microsoft 2008/Citrix/Exchange migration project
- Responsible for architecting and deploying new active directory Server 2008 forest and domain for upcoming migration
- Assist with the building and deploying of virtual and physical servers for individual clients and for infrastructure needs
- Assist with providing resolution to customer’s needs including web site troubleshooting, application deployment, active directory administration, and Citrix administration
- Perform application packaging and deployment via Xenapp 4.5. Assist in upcoming migration to Xenapp 6 in Windows Server 2008 environment
- Create and deploy servers using Xenserver. Build custom OS templates for subsequent deployments. Perform testing for possible migration to VMWare ESX 4.1
- Provide load balancing and performance troubleshooting for Citrix environment
- Perform general network maintenance and monitoring, Troubleshooting and root cause analysis
- Perform patching and security/vulnerability analysis
- Exchange 2003 administration, including tracing email delivery problems, Exmerge, DNS/Exchange Troubleshooting, general exchange administration.
- MOM 2005 and WSUS administrator
- Install and administer Microsoft Forefront Client Security
- Perform basic web site maintenance including SQL Server, IIS and Sharepoint website content editing
- Perform basic Linux server builds and administration
- Perform Group Policy planning, implementation, and troubleshooting
- Perform Server builds and admin of multiple Microsoft Server operating systems including Server 2003 R2, Server 2008 R2, 2003/2008 Enterprise, x64, x86
Confidential - Columbia, SC
Senior Field Engineer
- Employed as a remote field engineer, in charge of a large account with Richland School District one
- Tasked with overseeing day to day operations of 39 remote servers and central database server including: backups, replication, updates, fielding trouble calls, and routine server monitoring/maintenance
- Provide software support for multiple Pearson software application such as Successmaker, Waterford, & Ellis; along with related hardware and database components
- Travel statewide, and intrastate to assist with adjoining districts service and installation needs
- Meet with district officials on an ongoing basis to assess the needs and implementation strategies for the district
- Attend routine training camps in Phoenix, AZ to stay abreast of current technology deployments
- Set up and deploy VMWare Virtual Server and ESX 4.1
- Configure and deploy Windows 2003 Enterprise Server
- Configure and maintain SQL 2005 databases
- Installation and Support of Apache web based intranet application
- Sales and pre-sales consulting
Confidential -Richmond, VA
Senior Technician/Scout Team Lead
- Served as the Team Lead for the VITA/Northrop Grumman desktop IT refresh project
- Responsible for overseeing Virginia State Government site migrations. Lead teams of 2-12 people in performing complicated hardware and software refreshes at various state agencies
- Utilized Altiris Deployment Server and various Microsoft Technologies to perform data captures of existing users computers and migrate to new machines
- Interfaced with the customer extensively in a constantly changing often ambiguous environment, and accurately communicate between site POC’s and Northrop Grumman liaisons
- Responsible for utilizing extensive asset tracking system and organizing and preparing large amounts of equipment for the disposition process and removal from the site
- Provided technical training and mentoring of junior technicians
- Maintained workflow and multiple complex job sites and utilize management skills to encourage and motivate staff