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Sr. Application Support Engineer Resume

Mt Weather, VA

PROFESSIONAL EXPERIENCE:

Confidential - Mt. Weather, VA

Sr. Application Support Engineer

  • Perform Weblogic 12c system administration and support on Linux platform
  • Support Oracle Grid implementation and monitoring
  • Implement application updates and configurations during maintenance outages
  • Support customer requests and provide troubleshooting to FEMA applications
  • Linux Redhat administration
  • Implement best practices and procedures on entire suite of FEMA applications
  • Be available for after hours and emergency support
  • Provide log files analysis and root cause evaluation
  • Microsoft Dynamics Project administrator

Confidential, Quantico, VA

Sr. Active Directory Engineer

  • Perform Enterprise Active Directory Support & Windows Server / Infrastructure Support
  • Perform Windows 2012 & 2016 Server builds in support of the development team vMware Esxi 6.0 & 6.5 engineering and support
  • Perform STIG compliance/remediation on AD and Vmware environment
  • Support patching and maintenance of physical and virtual servers
  • Support migration to Microsoft Azure Cloud infrastructure
  • Group policy management and administration
  • Perform ongoing DNS migration and administration

Confidential, Dahlgren, VA

Sr. Storage/Virtualization Engineer

  • Vmware Esxi 6.0 & 6.5 Administration
  • Netbackup 7.6 Administration
  • Performed upgrade of backup system from Netbackup 6.5 to 7.6
  • System outage and maintenance support
  • Performed build out of Horizon View VDI infrastructure
  • SAN Administration Netapp Clustered Data on tap 8.3 & 9
  • Server builds, troubleshooting and support
  • SIPRNET application support
  • Server builds: Windows Server 2012 & 2016
  • ITSM (Remedy) administration
  • Storage and virtual environment security and hardening
  • Linux administration and server builds
  • Perform DISA SCAP scans and STIG remediation as it pertains to the application environment

Confidential, Quantico, VA

Application Support Engineer

  • Provide tier 3 application support for web applications and related software systems
  • Unix Administration
  • Perform all patching and upgrades at the application level, including SharePoint and Unix patching
  • Application error troubleshooting and high end root cause analysis
  • Oracle WebLogic administration
  • SharePoint troubleshooting, log file analysis
  • SIPRNET application support
  • Server builds, Windows Server 2008R2 & Server 2012
  • ITSM (Remedy) administration
  • Outage window maintenance lead
  • Perform DISA SCAP scans and STIG remediation as it pertains to the application environment

Confidential, Alexandria, VA

Senior Systems Engineer

  • Lead Engineer and POC in charge of AD, DNS, & DC architecture of organization
  • Main POC for auditors in ongoing DOD ATO for Server/AD/Forest side
  • Responsible for server builds and performance tuning, security SCAP and ACAS scanning, and patching using WSUS
  • Perform trouble ticket resolution using Remedy
  • Responsible for new DNS server rollout to implement STIG compliance
  • Work with other engineers to resolve outages and to perform routine maintenance on ongoing basis
  • Perform SAN administration using Netapp
  • Credited with performance citation, bonus, and merit pay increase for outstanding success in the CSI accreditation inspection for systems I was responsible for.

Confidential, Dahlgren, VA

NSERC SharePoint Team System Administrator

  • Responsible for maintenance, patching, and administration of all SQL, SharePoint, IIS, & Application servers
  • Perform STIG IA checklists and security patching and remediation according to DOD policies and procedures for ATO
  • Maintain all servers and troubleshoot performance and availability issues
  • Perform server builds and installations/hardening
  • Participate in Microsoft Team Foundation Server implementation with related server infrastructure
  • Assist with all NSERC infrastructure related tasks on a regular basis
  • Remediate all SCAP and Nessus vulnerability scans on server infrastructure, and recommend security best practices.
  • Integrate PKI and Smart Card technology into IIS web server security
  • SIPRNET administration
  • SharePoint Server patching
  • Team Foundation Server implementation
  • Use Acronis software to create and deploy images for servers and desktops

Confidential - Richmond, VA

E-1 Systems Administrator II

  • System Administrator responsible for maintenance and support of server infrastructure that services Confidential warehouse distribution centers
  • Responsible for all server infrastructure maintenance tasks including server builds, backups, patching, troubleshooting, and performance
  • DB2 database administration
  • Support of wireless infrastructure including configuration of support of Motorola wireless RF units and access points used in the warehouses
  • Key enhancements to maintain 99.99% uptime for Wintel server systems that back into AS400 mainframe system used for managing order fulfillment
  • Active directory administration and troubleshooting
  • WSUS and group policy configuration
  • Travel nationwide to perform equipment rollouts, and system upgrades.
  • WYSE terminal and Citrix Configuration
  • Patch management
  • Physical and virtual server builds
  • Comprehensive sys-admin functionality

Confidential - Blythewood, SC

Wintel Systems Administrator-Boeing

  • Sr. Windows technical engineer on the Boeing account
  • Responsible for client support, problem resolution, server monitoring, and information management in a Windows Server 2003/2008 environment
  • Responsible for overall system administration on a 24/7 basis working remotely to support over 10,000 servers internationally in the Boeing business
  • Responsible for building and maintaining virtual servers using VMware ESX 4.1
  • Perform Active Directory/DNS troubleshooting, configuration and account management
  • Server team helpdesk technician
  • SharePoint 2010 Enterprise collaborative power user. Responsible for uploading documents, revisions, and contributing to content on the Wiki
  • Utilize HP service manager to track all tickets, and perform customized service requests
  • Perform off-hours service requests and scheduled maintenance outages
  • Perform server security compliance assessments and remediation
  • Perform server patching and upgrades using WSUS
  • Schedule hardware repair/replacement outages with third party vendors
  • Responsible for technical documentation and technical writing with respect to editing Boeing best practices white pages

Confidential - Columbia, SC

Senior Systems Engineer

  • Worked as an independent consultant on enterprise Microsoft 2008/Citrix/Exchange migration project
  • Responsible for architecting and deploying new active directory Server 2008 forest and domain for upcoming migration
  • Assist with the building and deploying of virtual and physical servers for individual clients and for infrastructure needs
  • Assist with providing resolution to customer’s needs including web site troubleshooting, application deployment, active directory administration, and Citrix administration
  • Perform application packaging and deployment via Xenapp 4.5. Assist in upcoming migration to Xenapp 6 in Windows Server 2008 environment
  • Create and deploy servers using Xenserver. Build custom OS templates for subsequent deployments. Perform testing for possible migration to VMWare ESX 4.1
  • Provide load balancing and performance troubleshooting for Citrix environment
  • Perform general network maintenance and monitoring, Troubleshooting and root cause analysis
  • Perform patching and security/vulnerability analysis
  • Exchange 2003 administration, including tracing email delivery problems, Exmerge, DNS/Exchange Troubleshooting, general exchange administration.
  • MOM 2005 and WSUS administrator
  • Install and administer Microsoft Forefront Client Security
  • Perform basic web site maintenance including SQL Server, IIS and Sharepoint website content editing
  • Perform basic Linux server builds and administration
  • Perform Group Policy planning, implementation, and troubleshooting
  • Perform Server builds and admin of multiple Microsoft Server operating systems including Server 2003 R2, Server 2008 R2, 2003/2008 Enterprise, x64, x86

Confidential - Columbia, SC

Senior Field Engineer

  • Employed as a remote field engineer, in charge of a large account with Richland School District one
  • Tasked with overseeing day to day operations of 39 remote servers and central database server including: backups, replication, updates, fielding trouble calls, and routine server monitoring/maintenance
  • Provide software support for multiple Pearson software application such as Successmaker, Waterford, & Ellis; along with related hardware and database components
  • Travel statewide, and intrastate to assist with adjoining districts service and installation needs
  • Meet with district officials on an ongoing basis to assess the needs and implementation strategies for the district
  • Attend routine training camps in Phoenix, AZ to stay abreast of current technology deployments
  • Set up and deploy VMWare Virtual Server and ESX 4.1
  • Configure and deploy Windows 2003 Enterprise Server
  • Configure and maintain SQL 2005 databases
  • Installation and Support of Apache web based intranet application
  • Sales and pre-sales consulting

Confidential -Richmond, VA

Senior Technician/Scout Team Lead

  • Served as the Team Lead for the VITA/Northrop Grumman desktop IT refresh project
  • Responsible for overseeing Virginia State Government site migrations. Lead teams of 2-12 people in performing complicated hardware and software refreshes at various state agencies
  • Utilized Altiris Deployment Server and various Microsoft Technologies to perform data captures of existing users computers and migrate to new machines
  • Interfaced with the customer extensively in a constantly changing often ambiguous environment, and accurately communicate between site POC’s and Northrop Grumman liaisons
  • Responsible for utilizing extensive asset tracking system and organizing and preparing large amounts of equipment for the disposition process and removal from the site
  • Provided technical training and mentoring of junior technicians
  • Maintained workflow and multiple complex job sites and utilize management skills to encourage and motivate staff

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