Customer Service Representative Resume Washington DC - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

Customer Service Representative

Analyze, research and resolve problems and discrepancies related to member accounts/loans.
Counsel current and prospective members about Treasury Department’s products and services.
Ensure cash and other negotiable instruments are handled properly.
Identify opportunities to cross service products and increase product penetration.
Perform platform-banking functions.
Understand and comply with federal and other regulations relating to financial products and services.

Confidential, Hollywood, Fl

Customer Service Representative

Responded 70-100 calls per day and respond to emails.
Handled customer inquiries both telephonically and by email research required information using available resources.
Managed and resolve customer complaints.
Entered new customer information into system and update existing customer information.
Processed orders, forms and applications.
Identified and escalate priority issues.
Routed calls to appropriate resource.
Follow up customer calls where necessary.
Documented all call information according to standard operating procedures.
Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.

Confidential, Miami, Fl

Cashier

Operated the cash register to ensure that the lines stay at a minimum.
Greeted customers and ring up purchases.
Coordinated with customers and resolve all complex problems by handling returns and refunds.
Responded to customer inquiries about products and maintain a good working relationship and ensure satisfaction of work.
Promoted retail sales deal.
Balanced cash in cash drawer at end of shift.
Cross- sell different products.

Confidential, Miami, Fl

Administrative Assistant

Scheduled and coordinate meetings, appointments, and travel arrangements for supervisors and managers.
Served as receptionist and gatekeeper to control access to the executive leadership team.
Produced meeting minutes.
Opened and sorted company mail.
Prepared, edit and mailed correspondence.
Purchased and maintained office supply inventories.
Greeted visitors and determined to whom and when they could speak with specific individuals.
Enrolled children in the system for the first time.