SUMMARY:

• 6 + years of professional work experience as System Engineer and SCCM Engineer.
• Specialized in windows migration projects for Windows 10, 8.1, 7 64bit, 32 - bit Operating Systems.
• Hands on experience in Software Deployment tools SCCM CB, 2012/2007, ALTIRIS 7.1.2, HP RADIA client and MENUS (Home Grown)
• Experience in creating Windows 7/10 image using Microsoft Deployment Toolkit (MDT) within SCCM.
• Administration skills in Active Directory (AD) to administer users, groups, organizational units and other AD objects.
• Experienced in creating GPO s using Group Policy Management console (GPMC).
• Experience in PowerShell, Scripting, VB Scripting, Wise and Batch Scripting.
• Building and generating reports for application deployments and machine compliance.
• Experience in generating reports for application usage using SQL Server management studio.
• Proficient skills in different packaging tools such as WisePackage Studio 8.x/5.x, Installshield 2015/2012/2011/2010 , Adminstudio 2015/2012/2011/2010 , Wise Install Master, Microsoft Orca and other packaging tools.
• Excellent skills in Virtualization tools like Microsoft APP-V 5.1HF4/5.0SP1, ThinApp 4.7.3
• Expert in resolving compatibility issues using compatibility tools such as Change Base, Flexera Test center, Flexera compatibility solver, APPDNA and MS ACT.
• Experience in generating reports for application usage using SQL Server management studio.
• Expert on Windows Registry, isolation techniques, permissions, lockdown environment, and troubleshooting in complex environments.
• Good understanding of Direct Editor and Install Scripts to work with the Custom actions.
• Expert in using third party troubleshooting tools like Filemon, Regmon, Dependency Walker, Procmon etc. Reimaging the workstations using VMware Workstation, MS VM, and VM VSphere Client.
• Experience in setting up packaging environment by Installing and configuring Adminstudio process and its tools (Repackager, Workflow Manager, conflict Solver, Tuner and Compatibility Solver), Wise Package Studio, Change Base, App DNA, Orca and all other Packaging tools.
• Business analysis experience for Requirement Gathering (RG), OS Validation Test, and UAT facilitation.
• Can collaborate with team to effectively coordinate project efforts, incorporating innovative ideas and identifying areas of weakness and improvements.
• Experience in providing level 2 and level 3 support for end use.

PROFESSIONAL EXPERIENCE:

Confidential - Charlotte, NC

Sr.SCCM Engineer

Responsibilities:

• Worked as Sr. SCCM Engineer for Capital Market Line of Business which supports more than 15000 devices which includes, Desktop’s, Laptops, VDI and Blades.
• Primary responsibilities included operating system deployment (OSD), Software distribution using CM 1702 and administrating Active Directory.
• Created Windows 10 Image using MDT inbuilt in SCCM and deployed through SCCM and COSMIC (Home Grown).
• Microsoft Driver’s Management tool is used created Driver packages for different hardware types.
• Creating both Application model and Package model in Configuration Manager, Working with multiple deployment types and deployments.
• Created User and Device Collections, experienced in selection of when to use User Vs. Device Collections.
• Used advanced scripting like Windows PowerShell, VB Script, and batch file scripting to effect desired software deployment or configuration.
• Generated monthly reports for Client Heath and Patch compliance.
• Troubleshooted Distribution Points and WMI related issues and its configurations.
• Worked as POC for all Windows 10 OSD issues, failures and resolving accordingly by analyzing the OSD Log’s using CMTrace.
• Worked on Windows server administration including cross domain Active directory and LDAP.
• Expert on Active Directory design, administration, Group Policy Object creation and Network troubleshooting.
• Provide operational support for day to day activities involving Applications, Software Updates and Operating systems deployment. Perform root cause analysis of service interruptions, and help develop and implement strategies to prevent recurrence.
• Working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
• Solid understanding of networks, TCP protocol, firewalls, ports, proxies, and SSL.
• Worked with Third-party Tools like Client Center, Right Click tools and sys-Internal tools for trouble shooting Client issues as well as deployment issues.
• Created Several process documents for, troubleshooting DP’s, windows updates failures and
• Administrative tasks.
• Provided 24/7 on call and onsite Technical Support, promptly resolved any incident

Environment: SCCM CB, 2012, MDT, VMWare COSMIC, Windows 10/7 64-bit, PowerShell Scripting, VB Script, DSL (Definitive Software Library). Active Directory 2012

Confidential - Smithfield, RI

SCCM Engineer

Responsibilities:

• Worked on Windows XP to Windows 7 64 & 32-bit Migration.
• BMO Bank has multiple Windows 7 projects as it’s merged with Harris Bank and M&I Bank.
• SCCM 2007/2012 and HP RADIA Client are used for deploying the packaged applications for different platforms.
• Managed an SCCM infrastructure of 700 servers with a client count of over 45,000 machines and over 1300 packages.
• Deployed, Administered and maintained SCCM infrastructure.
• Created APP-V applications using Application Model in SCCM 2012 for Office Connect Environment, MSI Packages in SCCM 2007 for Harris Connect Environment and publishing the packages in HP RADIA Client for M&I Connect.
• Created User based and Machine based Collections depending on the requirement.
• Created Automatic Deployment rules for Microsoft Patches including OS updates and Office Products.
• Created Task Sequences for Core Applications to be installed with Enterprise image.
• Troubleshooting client connectivity and Application installation issues by analyzing SCCM logs.
• Active Directory is used to create application Groups and deploy the application to the M&I Users.
• PowerShell Script is used to create Install Commands for applications.
• Shortcuts of the applications are created through GPO’s to M&I and Harris Connect Environment.
• Microsoft APP-V 5.0 SP1 and Flexera Adminstudio are used to create the applications for different environments.
• Repackager and APP-V Sequencer is used to capture/Sequence the applications for Window 7 64 & 32 bit.
• Tuner and ORCA tools are used to create transforms for the vendor MSI’s.
• MS ACT tool is used to create SHIMS for the applications having issues with compatibility.
• Worked with the .dll and .ocx files registration and version compatibility for packaging the applications.
• Worked with Windows registries file system, ODBC Data Sources registries to connect to database
• Used VB Scripts for preinstall, post install and Custom Actions for software packaging and to automate and schedule the tasks.
• Performed package validation to resolve Internal Consistency Errors (ICE).
• SharePoint is used to track the application request from the SME’s.
• Creating detailed documentation on software configurations, deployment processes, packaging procedures, troubleshooting tips and maintenance procedures for Administrator and help desk.
• Interacted with Users and Application Owners for gathering information required for Application Packaging.
• Conducted peer review and pre-quality control on MSI’s created by team members and final quality checks before releasing to UAT testing.
• Microsoft Endpoint Software and Settings Provisioning System (ESSPS) used to re-image the existing Dev Test machines.
• VMWARE is used to build the Windows 7 64bit machines for repackaging the applications from legacy Setup.exe.

Environment: SCCM 2007/2012, HP RADIA Client, APP-V5.0, Adminstudio 11.5, Windows 7 64-bit, 32 bit, VB Script, MS ESSPS and VMWARE 10.XX

Confidential - Maplewood, MN

Application Packaging Engineer

Responsibilities:

• Worked on Windows XP to Windows 7 64 bit migration Project.
• Quick Base Application Tracking tool is used to assign the applications to engineers and track the status.
• Created .MSI packages (Windows Installer Package) using Flexera Adminstudio 2012 Configuring vendor supplied MSI with Install Tuner to create Transforms (.MST) for Windows 7 Environments.
• Used VB Script to Perform Custom actions as part of the MSI’s to meet the End User Requirements.
• Crated SHIMS for Applications Compatibility using MS ACT.
• Used CALC and ICALC through Custom Action for applying permissions to application directories and registries.
• Created Branded registries for all the applications.
• Created, Install and Uninstall Commands to packages according to Client provided standards.
• Created Custom Actions to perform Specific user configurations, before/after installation using VBScript.
• Third Party tools ORCA, Filemon and Procmon are used to troubleshoot the failure of application installations.
• Created detailed Packaging Documents as per vendor standards which include Application Directory information, permissions, pre-requisites information, Custom Actions, Active Setup and Post Configurations.
• Performed MSI Full Validation to resolve Internal Consistency Errors (ICE) for Re-Packaged Applications.
• Tested all the packaged application as Lock Down User and Administrator
• Peer Review the packaged application developed by other packagers before Submitting to Client.
• Created Package Deliverables folders according to standard vendor naming convention.
• Used VMWARE 9x to Re-Image the Workstations for Packaging and Testing.
• Interacting with Users/Application technical contacts for Application Packaging/Distribution support for the creation packages.
• Extensive client interaction as working directly in the Client Environment
• Communicating with Customer to understand the business requirements, gathering information, analyzing and creating Package requirement form.
• Worked as point of Contact for client and Offshore Packaging Team in India.
• Building the setup wrappers, and testing the packages using SCCM 2007 Simulator.
• Peer reviewing other engineers work on the project and testing the packages before sending it for UAT, Facilitating User Acceptance Test (UAT), Deployment, creating Packages, Advertisements, and Collections using SCCM
• Installing and troubleshooting IE add-ons, macros and plugins
• Creating custom actions, Active setup, client specific configurations using Script, PowerShell, WiseScript, and Autoit.
• Using PowerShell Cmdlets for Windows Administration on both Local and Remote workstations, accessing registry, services, processes, filesystem, certificate store, adding and publishing sequenced apps to client environment
• Working with user profiles to manage application settings, IE favorites, Folder redirection, mapped drives, printer settings
• Resolving ICE errors and warnings by running Full MSI Validation.
• Troubleshooting and Remediating Applications using ACT (Application compatibility Toolkit) for Windows Environment, and creating shims

Environment: Adminstudio 11.5, Windows 7 64 bit, VB Script, VMWARE 10x.

Confidential

Software Packager

• Worked on Microsoft office 2007 to Office 2010 migration Project.
• Adminstudio Work Flow manager is used to Assigning the Applications to engineers Queue.
• Customized Multi language Office products like office2010, Lync 2010, Lync2013 and Visio using Office Customization Tools (OCT).
• Created Various Scripts for installation and uninstallation using VBScript.
• Created objects and jobs for all packaged office products for deployment using ALTIRIS 7.1.2.
• Active Directory is used to create Applications Groups for UAT, PROD and added members to UAT for testing the applications.
• Provide third level desktop support for installation failures.
• Created Client Technical documentation for packaging and QA Process.
• Packaging App-V applications for the enterprise of 70000+ clients using tools such as Flexera Adminstudio 2012 and the Microsoft App-V 5.0.
• Converted applications from App-V 4.6 to App-V 5.0 using App-V converter.
• Created both MSI and App-V Packages according to Client standards and Requirements.
• App-V Sequencer and Re-Packager tools are used to capture the legacy applications and converted to MSI’s and Virtual Packages.
• Provided accelerator is used to create virtual packages.
• Generated Dynamic deployment configuration file (DeploymentConfig.xml) to override machine wide and per user elements within the sequenced package.
• Third party tools like APP-V Manage were used to test and troubleshoot the virtual applications.
• Remediated applications that require legacy versions of Java, Internet Explorer, Microsoft Office add-ons, Active X controls and other older applications / middleware using App-V packages connected with connection groups.
• Provide third-level support for all App-V packaged applications, work with vendors, such as Microsoft and Oracle, using Visual Basic, DOS batch commands, or PowerShell to create advanced scripting for App-V packages.

Environment: Admin Studio 11.5, ALTIRIS 7.1.2, Windows 7 32 & 64 bit, VB Script, VMWARE 10x