SUMMARY:

• Installation, deployment, and configuration of Windows computers
• Desktop computer and user support
• Documentation for IT asset management and quality control
• Network support, system administration in Microsoft Windows
• Security configuration of Windows computers in a data center environment
• ITIL Foundation

EMPLOYMENT:

DEPLOYMENT ENGINEER

Confidential

Responsibilities:

• Provides support for equipment deployments.
• Deploys new network printers.
• Configures and deploys Confidential Clients at customer locations.
• Verifies computer naming and IP addressing.
• Keeps track of inventory and shipping information.
• Images and deploys new Windows 10 computers and assists users with setup.

DFARS SMART CARD DEPLOYMENT TECHNICIAN

Confidential

Responsibilities:

• Provided support for DFARS multi - factor authentication deployment efforts at company offices.
• Assisted users in person and remotely with new smart cards, smart card readers, and login procedures.
• Loaded Windows 10 LTSB upgrades, Cisco AnyConnect software, and MyID software with SCCM for compatibility with new smart cards.
• Reviewed Windows Event Logs, application of GPOs, and services for problems.
• Loaded drivers with SCCM, HP SoftPaq, and Dell support.
• Verified proper s for use with smart cards.
• Reactivated dormant computer accounts in Active Directory.
• Imaged laptops with Windows 10.

FIELD ENGINEER / DEPLOYMENT TECHNICIAN

Confidential

Responsibilities:

• Provided support for equipment deployments, relocations, and decommissions.
• Deployed new network printers.
• Decommissioned servers, switches, and network attached storage units.
• Assisted with troubleshooting efforts of Windows HP blade servers being brought online in a data center.
• Changed out server components including system boards, processors, memory, and FPGA cards. Changed out server rack power back planes.
• Changed out Power Distribution Units (PDUs) in server racks.
• Deployed new servers in a data center.
• Labelled power cords for proper routing.

SYSTEMS ADMIN

Confidential

Responsibilities:

• Assisted with transition and onboarding efforts on a new contract for Confidential with approximately 300 employees.
• Documented technical information on infrastructure / networks, Splunk, and Agile from knowledge transfer sessions with new and incumbent personnel.

WINDOWS 7 MIGRATION ENGINEER / COMPUTER DEPLOYMENT SPECIALIST

Confidential

Responsibilities:

• Imaged new and legacy computers with Windows 7 in a network environment at an imaging lab for deployment at various Inova Hospital locations.
• Loaded software and printer drivers in various configurations depending on the end users' requirements.
• Applied gpupdates and registry scripts and ran Windows Updates.
• Ran encryption software and verified account logins.
• Added and checked computer objects in Active Directory and loaded software with LANDesk Manager.
• Joined computers to the domain.
• Tested user accounts to verify active directory policies.
• Configured static TCP/IP information.
• Configured RAID.
• Backed up user data.
• Troubleshot and repaired malfunctioning computers.
• Tracked and reported on warranty repair information.
• Evaluated new monitor display models for possible purchase by Inova.
• Deployed workstations for individual users.
• Collected MAC address information for network access purposes.
• Repaired category 6 network cable with RJ-45 connectors.
• Tested patch panel ports for network connectivity.
• Reviewed documentation of imaging lab procedures.
• Performed security wipes of hard drives.

COMPUTER DEPLOYMENT TECHNICIAN

Confidential

Responsibilities:

• Refreshed existing Windows XP and Server 2003 computers with new Windows 7 and Server 2008 hardware.
• Performed troubleshooting of refreshed equipment.
• Checked and recorded inventory information.
• Coordinated with HP personnel to ensure the data migration and network setup performed properly.
• Provided supervision for other deployment technicians.

DESKTOP SUPPORT

Confidential

Responsibilities:

• Assisted users with Microsoft Windows, MS Office, and software application problems, questions, and configuration.
• Used Ghost to configure new computers with current images.
• Installed various software applications, fixes, and updates for different users.
• Set up and relocated computer workstation and peripheral equipment as needed.
• Performed software and peripheral device troubleshooting.
• Coordinated with server, network administration, and network security personnel to resolve various issues and network access problems.

QUALITY CONTROL TECHNICIAN

Confidential

Responsibilities:

• Checked the operation of new computer hardware and software.
• Assisted users with login procedures for Windows, Microsoft Office Communicator, and VPN.
• Checked network access.
• Checked users’ Microsoft Outlook operation.
• Assisted users with local and network printer access.
• Loaded software and drivers.
• Performed Windows 7 desktop configuration for users.
• Provided troubleshooting support for desktop issues and escalated problems as necessary for resolution.
• Documented procedures for other QC Technicians.

INSTALLATION (DEPLOYMENT) TECHNICIAN / DESKTOP SUPPORT

Confidential

Responsibilities:

• Applied ghost images and migrated users to new equipment.
• Collected old equipment and recorded inventory information.

INTERNAL IT SUPPORT

Confidential

Responsibilities:

• Performed troubleshooting of user problems in Windows, Microsoft Office, and Microsoft Outlook.
• Interfaced with IBM and Siemens personnel for repair and service.
• Trained new employees on the company IT environment and procedures.
• Performed initial setup of Siemens telephone accounts for new employees.
• Prepared a system administration manual to document numerous company IT procedures.

NETWORK ADMINISTRATOR / SYSTEMS ADMINISTRATOR

Confidential

Responsibilities:

• Performed troubleshooting of network connectivity issues. Interfaced with network personnel to discuss user account parameters and firewall policies to resolve FTP connectivity problems.
• Interfaced with network personnel to discuss DHCP IP address reservations for the SMART Project Office servers.
• Created Windows accounts, defragmented hard drives, monitored hard disk space and event logs, and cleaned up disk space. Logged network and application problems. Modified Windows account and audit policies.
• Created SMART application user accounts and performed password resets. Performed troubleshooting of user account problems.
• Interfaced with MID personnel and SMART database application users to resolve problems and implement standard fixes requiring Comshare Java applets, the Microsoft Java Virtual Machine, and Windows registry changes.
• Interfaced with federal government and contractor personnel on a daily basis to resolve network and SMART application issues.
• Interfaced with network personnel to resolve Microsoft Exchange issues for the SMART Project Office developers.
• Checked the status of the TM1 SMART database operation and performed database daily update processing and periodic data loads.
• Reviewed and documented the server, workstation, and network configuration supporting the SMART database application. Used Microsoft Visio.
• Configured, monitored, and documented backup procedures with Veritas Backup Exec. Performed backups and restores of key data as needed.
• Installed radmin software, VPN clients, drivers, and Microsoft hotfixes as needed.
• Updated web pages with Microsoft Visual SourceSafe.
• Performed the repair and compact procedure on Access databases.
• Performed technical review of government security documentation for the SMART application.
• Researched network topics as needed.

NETWORK ENGINEER / SUPPORT (OPERATIONS)

Confidential

Responsibilities:

• Installed and configured Windows Server 2003, Windows 2000, and Windows NT 4.0 on Dell PowerEdge and Compaq ProLiant servers.
• Configured RAID in BIOS and with Dell OpenManage and Compaq SmartStart.
• Teamed and configured NICs to improve network reliability.
• Installed Windows components including IIS to customized hard drive locations and Terminal Services.
• Configured TCP/IP information with static IP addresses and subnet mask, default gateway, DNS, DHCP, and WINS information.
• Installed and configured McAfee anti-virus software, service packs, security patches, SNMP, and software applications.
• Performed security hardening and registry changes on servers to meet GSA requirements. Automated portions of the process resulting in time savings of approximately 50%.
• Wrote DOS batch files to automate network administrative tasks.
• Performed daily tasks involving extranet / intranet application synchronization and security checks.
• Monitored the status of the network servers to minimize downtime.
• Performed backups and restores of data with Veritas Backup Exec.
• Created user accounts for access to the network and web applications and assisted users with login problems. Created several user accounts in active directory for local administration purposes.
• Collected server configuration information and performed software inventory.
• Fabricated and installed category 5 network cable with RJ-45 connectors.
• Mounted servers, network hubs, KVM units, cables, and power distribution units in racks.
• Performed server and workstation hardware replacement.
• Performed processing of monthly rent bills for GSA and posted output files to the extranet.
• Performed backups and tape purge operations on Confidential A Series enterprise servers.