SUMMARY:

VMWare and Microsoft (Wintel) technology professional having 15+ years of experience in IT infrastructure services, delivery, consulting, architecture, designing with expertise in deploying virtualization solutions for various clients.

Expertise

• VMWare vSphere - have implemented virtualization solutions for various clients.
• Deploy and configure domains, virtual infra - virtual center, ESXi, VMs
• Capacity management and project management.
• Deploy and manage Windows server 2003, 2008, 2012 infrastructure
• Server hardware - Dell VRTX, HP
• SCOM, vCOPs
• Good understanding about ITIL.

WORK EXPERIENCE:

Confidential

Infra. Architect / Senior Infra. Architect, Sacramento, California

Responsibilities:

• Supervise and coordinate phases of projects. Complete designs, do necessary modifications and perform the implementation.
• Discuss with the client and analyze the business requirements. Present solution to management/ client.
• Work on the server hardware sizing and bill of materials based on the requirements.
• Prepare design documents (HLD and LLD) and upload all the knowledge base documents in SharePoint after approval.
• Work with project manager on the detailed project plan.
• Setup and configure Confidential domain.
• Create service profiles, pools, templates, firmware policy in Cisco UCSM.
• Design and implement virtual infra on Confidential platform and other proposed solutions.
• Setup the virtual infrastructure (VMWare vSphere 5.5 & 6.0), Dell VRTX as per the design.
• Deploy Windows server 2008/2012 infrastructure.
• Server builds and decommission.
• Prepare build documents to share with the support team.
• Analyze and troubleshoot the issues during the deployment/ implementation phase.
• Work with VDI team and setup the ESXi hosts, vSphere clusters as per the requirements.
• Work with application team, database team, network team on the VLAN requirements.
• Work with AD team on deploying Active Directory, DNS and DHCP.
• Work with storage team to allocate boot LUN, data LUNs. Also on the iSCSI configurations.
• Work with monitoring team and asset team to make sure that all the servers are on-boarded in SCOM, Zenoss and SNOW.
• Vendor coordination for server hardware management, replacement of failed parts.
• Perform capacity management/ planning. Decommission unwanted servers and reclaim resources (memory, CPU, storage).
• Manage and support the infrastructure after implementation/ during the transition phase till handover.
• Conduct interviews and select the right resources based on the requirements.

Confidential

Infra. Architect

Responsibilities:

• Worked on RFPs and provided appropriate technical solutions to customer.
• Worked on virtual infrastructure consolidation and storage migration.

Confidential

Tech Specialist

Responsibilities:

• Lead the offshore team of 3 members.
• Capacity management, Demand forecast, Project management.
• Handle the IT infrastructure requirements - server build requirements, capacity requirements and other provisioning requests.
• Identify and implement service improvement plans.
• Work on resource reclamation/ optimization based on the utilization/ trend.
• Drive and ensure that IT capacity meets current and future business requirements in a cost-effective manner.
• Monitor the performance/ analyze the load on servers and take necessary action to optimize. Present reports to management accordingly.
• Plan and execute P2V, V2V conversions.
• Prepare team roster and arrange transportation.
• Organize/ conduct team outings.
• Driven the process from offshore by facilitating all requests and larger projects by coordinating with various business leads, PMs and the Technical support groups.
• Coordinated and completed Oracle and SQL database server virtualization and consolidation projects without any escalation.
• Planned and carried out the virtualization (P2V conversion) project which helped the client to increase the virtualization ratio by 5%.
• Driven the capacity reclamation projects to optimize the IT infrastructure.
• Managed a larger project of blade infra server consolidation by moving the HP infrastructure to Confidential (including domain controllers).

Confidential

Assoc. Operations Mgr

Responsibilities:

• Lead the offshore Wintel team of 11 members.
• Provide solutions/work on the issues related to VMWare, Citrix, VDI and Windows servers (including AD).
• Handle/ address escalations.
• Conduct weekly meetings with the team and attend management meetings.
• Work with manager and team on goal setting.
• Suggest and implement Service Improvement Plans (SIP).
• Conduct interviews and hire the right resources based on the requirements.
• Prepare monthly PMR and daily dashboard.
• Prepare runbooks and ensure that all relevant technology/process related documents are uploaded in SharePoint.
• Adhere to HIPAA compliance.
• Prepare team roster and arrange transportation. Organize/ conduct team outings.

Confidential

Account SME-Windows

Responsibilities:

• Architect solutions for the customer’s account.
• SME for client and team on all requests related to a particular account.
• Address all escalations related to the customer’s account.
• Perform root cause analysis.
• Primary DC focal to attend account specific meetings and propose solutions.

Confidential

Responsibilities:

• Lead a technical team of 8 members.
• Implementation and Administration of VMWare Virtual infrastructure, Windows Servers, Domain Controllers, DNS, DHCP and Citrix farms.
• Performed P2V and V2V migrations.
• Work with manager on the objective/goal setting (value creator, people developer and business operator areas).
• Conduct weekly meetings and technical s.
• Ensure that RCA is submitted for all P1 and P2 incidents. Submit problem tickets for the repetitive incidents and provide permanent solution.
• Drive monthly patch management on production servers.
• Attend CAB meetings and present the change requests raised by the team.
• Prepare weekly IO Metrics reports and monthly change status reports.
• Review and approve the timesheets of the team members.
• Prepare shift rosters to run the operation smoothly.
• Strictly follow the ITIL processes - Incident, change and problem management.

Confidential

Senior Technical Support Engineer

Responsibilities:

• Administration of Windows Servers, Domain Controllers, DNS, DHCP, exchange and Enterprise Vault servers.
• Work on technical issues and handle escalations.
• Troubleshooting mail delivery issues and mail tracking. Configuration and administration of Ironport.
• Take backup of system state, information store and other critical production data.
• Implementation of group policies as per the client’s requirements.
• Perform root cause analysis (RCA) for all P1 tickets resolved.
• Document technical solutions and upload in share point.
• Patch management - Patching all production and development servers.

Confidential

Senior Technical Analyst

Responsibilities:

• Technical lead for a team of 12 engineers.
• Administration of Domain Controllers, DNS, DHCP and exchange servers.
• Conduct and handle escalations.

Confidential

Engineer

Responsibilities:

• Deploy and administer Domain Controllers, DNS, DHCP and member servers.
• Set up Labs for testing purpose which includes Domain Controllers, Windows and Linux servers.
• Troubleshoot data network problems and issues affecting end equipment.
• Perform daily activity server check.
• Planning and implementation of backup policies. Taking back up and restoration of critical production data.
• Deploy patches/ hot fixes in all the servers during maintenance window.
• Provide 98.99 up time of servers as per the SLA.