SUMMARY:

• 7+ years of experience as a System Engineer, SCCM Engineer, Software Packaging using Flexera InstallShield, Flexera Admin Studio 5.x/6.x/ 7.0/8.5/9.5/10.0/11.5 , Wise Package Studio 4.x/5.x/6x/7.0, SMS 2003/SCCM2007/2012, IBM Big Fix 9.x
• Strong working knowledge of windows installer, MSI tables, windows registry entries, and installing system drivers.
• Worked on various Application packages for Windows 7 and Windows 10.
• Working knowledge with SQL scripting.
• Experience in working on Custom Actions, Install Script, VB Scripts, PowerShell, WMI Scripts and Wise Scripts.
• Experience working with Citrix Environment, publishing packaged applications, creating VDI’s.
• Experience working on Hyper - V locally on the machine.
• Very good working knowledge of windows installer, MSI tables, windows registry entries, and installing system drivers.
• Experience in working on Custom Actions, InstallScript, PowerShell, VB Scripts, WMI Scripts and Wise Scripts.
• Experience working with Citrix Environment, publishing packaged applications, creating VDI’s.
• Experience in Creating Transforms (MST), Patches (MSP) and Merge Modules using different Tools.
• Expertise in using Orca, Procmon, Filemon, Regmon, In-Control tools to debug runtime problem in a Locked-down environment.
• Experience in Creating Transforms (MST), Patches (MSP) and Merge Modules using Different Tools.
• Expertise in using Orca, Procmon, Filemon, Regmon, In-Control tools to debug runtime problem in a Locked-down environment.
• Packaging and re-packaging MSIs for heavily locked-down environments
• Experience in automating the applications for software distribution using InstallShield AdminStudio, Wise Package Studio
• Experience in creating and maintaining complex installers (Install Script and Win MSI).
• Experience in enterprise Desktop Management, and Electronic Software Distribution.
• Strong working knowledge of windows installer, MSI tables, windows registry entries, and installing system drivers.
• Experience in .MSI and working with various applications for software packaging.
• Extensive experience in design and installation of Microsoft System Configuration Manager .
• Experience with OSD and MDT within SCCM.
• Experience in Administering and Maintaining SCCM 2007/2012 infrastructure.
• Experience in Patching, Reporting and Imaging in SCCM 2007/2012.
• Experience in troubleshooting of issues related to SCCM, 1E Nomad and Active Directory.
• Experience in Nomad streamlines IT infrastructure for fearless distribution of content to all sites and desktops.
• In-depth working knowledge of SCCM/, IBM Big Fix client installation, software distribution, remote control, and other issues.
• Expertise in SCCM Administration, deployment, packaging, network inventory, installer and network designing.
• Worked with App-V Sequencer and Client for sequencing, streaming, testing and troubleshooting virtual applications.
• In-depth technical knowledge on Appsense Environment/ Application Manager.
• Good Knowledge of Windows Registry, File System, Services, Devices, Security, Windows 2003 Active directory services and other facets of XP.
• Experience in Application requirements gathering and documentation, technical support, troubleshooting.
• Self-starter, motivated to learn, takes initiative and has experience working on complex projects and strict deadlines.
• Ability to set and achieve goals, work well independently or in team, skills in identifying problems and meeting goals.

TECHNICAL SKILLS:

Operating Systems: Windows XP Professional SP1/SP2, Windows server 2008/R2/2003/2000, Windows 2000/2003/XP, Windows 7, Windows 10

Packaging Tools: Wise Package Studio 4.6/5.6/6.0/7.0 , SMS Installer, Flexera Install Shield, Admin Studio 5.0/7.x/9.x/10.x/11.x

Programming: C#, C, VB.NET

Virtualization Tools: SoftGrid, Microsoft App-V, Citrix XenApp 6.5, VMWare

Scripting: InstallScript, VBScript, Powershell, Wise Script, Batch Script

Databases: MS Access, Oracle 9i, SQL 2005/2008

Utilities: Orca, Filemon, Regmon, InCntrl

Management Tools: Altiris, SMS/SCCM, IBM Big Fix

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

SCCM Engineer/Application Packager

Responsibilities:

• Expert level knowledge of Microsoft Systems Center Configuration Manager (SCCM) 2012 R 2 / 1510/1611/1703 - deployment, administration, configuration, troubleshooting, & maintenance.
• Hands on technical experience deploying and supporting Configuration Manager 2012 R2 in a large enterprise environment.
• Experience in MDT and SCCM (capturing images (.wim), creating packages, advertisements, task sequences, Operating System Deployment (OSD) and queries.
• Supported global Active Directory (AD) infrastructure with several thousand users in a mixed Windows.
• Managed, ran and maintained enterprise client management platform using Microsoft Systems Center 2012 R2.
• Successfully completed migration process of Windows 7 machines to Windows 10 with 95% compliance rate.
• Successfully upgraded Windows 10 1511 to Windows 10 1607 Anniversary Update using In-Place Upgrade Task Sequence.
• Experience working on USMT for Side-Side migration / Refresh/Replace Scenarios.
• Successfully rolled out Windows 10 In-Place Upgrade for VPN users.
• Extensive use of Install Shield Developer to create Windows Installer packages also used to automate the applications for software distribution where Repackaging foreign software installations with Admin Studio using Repackaging tool.
• Remediated various applications to be compliant with Windows 10.
• Publishing and Managing of Application packages and assigning AD Group permissions in App-V management console.
• Created SCCM Windows 10 Enterprise images, installation of Cerner software packages, maintenance of computer networks (flipping and patching ports), and migration of HP network printers which includes adding them to Active Directory to the appropriate group
• Worked on Migrating existing 7 users to Windows 10 via NOMAD Windows Software Deployment / SCCM, utilizing PXE boot
• Worked on Compatibility check for In-Place Upgrade of machines from Windows 7.
• Remediated Network and Security issues for In-Place Upgrade of machines.
• Responsible for creating Virtual packages using App-V and VMWare ThinApp in VDI environment.
• Worked with PowerShell scripts for tasks such as Disk Clean-up, BIOS upgrades removal of Edge shortcut from Taskbar.
• Troubleshooting applications capture issues during sequencing and while streaming to the clients.
• Worked on post installation configuration requirements, this includes launching the application to disable options, accepting license agreement, turning off automatic updates, changing menu bars, add/remove default icons, install updates, etc. for all Enterprise applications.
• Interacting with the user to gather requirements and to test the application using remote assistance and online meeting and documented the steps and procedures for all the applications per company standards.
• Sequencing applications onto Windows 7 using App-V 5.0.
• Perform general administrative tasks in the App-V management console such as setting up publishing servers, configuring publishing refresh, configure disconnected operation mode.
• Troubleshooting and resolving issues encountered while importing the application packages to Application Virtualization management console.
• Created base images for Citrix VDI environment.
• Worked with various custom actions and sequences to trigger based on the changes required such as substituting the values on the end user machine configuration.
• Created silent install for chained MSI’s and substituting the properties using command line.
• Work cross functionally with other teams on projects such as Digital Guardian (DLP), AD management (GPO/OU/Sites), Secunia, DFS implementation, Office 365 deployment, Windows 10 deployment, standard client-side applications and patching, PGP Encryption, BitLocker and MS Direct Access.
• Created Windows Batch Scripting (.bat), VB Scripting (.vbs) scripts to perform pre/post install actions, install device driver packages and to use in windows installer custom actions.
• Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships to troubleshoot SCCM related issues.
• Basic installation, configuration, maintenance, troubleshooting and support of IT equipment (PC, laptops, printers etc).
• Created two Task Sequences that involved automating the deployment of Windows 7 to Windows 10 upgrade and Windows 10 Operating System deployments.
• Successfully completed migration process of Windows 7 machines to Windows 10 with 95% compliance rate.
• Successfully upgraded Windows 10 1511 to Windows 10 1607 Anniversary Update using In-Place Upgrade Task Sequence.
• Design, implementation, and support of WSUS, ADK/WAIK, MDT, USMT.
• Responsible to transfer customer profile information from Windows 7 to Windows 10 by using User state migration tool (USMT)
• Creating Wipe and Load OSD Task Sequences using Build and Capture / MDT 2013 integration of SCCM.
• Worked on Imaging process such as Creating Task Sequences, Injecting Drivers for different models for various components by creating Driver Packs as well as Packages for set-up’s / Vendor MSI’s.
• Worked with Build and Capture / Wipe and Load Task Sequences using SCCM native as well as MDT 2013 integration.
• Successfully upgraded machines to Windows 10.
• Worked with Application vendors to provide ad-hoc / break fix updates to make the application work on Windows 10.
• Trouble-shoot issues related to Network and Security for successful rollout of Windows 10.
• Assist agencies with server management, Security patches approvals/deployment, and communicate change management requests.
• Work as a member of the team, responsible for bringing agency computers to compliance with newest OS and Security patches, using SCCM 2012
• Proficient in Windows 7 and 10 operating systems and good knowledge of file system and registries.
• Automated processes by writing PowerShell scripts for Exchange Online, Active Directory and SCCM task Sequences.
• Migrated Microsoft Office from 2010 and by creation and deployment of Office 365 unattended install package.
• Created core packages like MS Office, MS Visio, MS Publisher and MS Access for Windows 7 and 10 gold Image itself.
• Resolving Network Issues and providing functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.

Environment: Windows 10, Windows 7, AdminStudio11.5, InstallShield 2013, OCT, ORCA, VB Script, Procmon, App-V, Citrix XenApp 6.5, SCCM 2012, IBM Big Fix 9.x.

Confidential, Bethpage, NY

SCCM Engineer / Application Packager

Responsibilities:

• Extensive use of Flexera Install Shield Developer to create Windows Installer packages also used to a utomate the applications for software distribution where Repackaging foreign software installations with Admin Studio using Repackaging tool.
• Created SCCM Windows 10 Enterprise images, installation of Cerner software packages, maintenance of computer networks (flipping and patching ports), and migration of HP network printers which includes adding them to Active Directory to the appropriate group
• Proficient in Windows 7 and 10 operating systems and good knowledge of file system and registries.
• Worked with PowerShell scripts for tasks such as Disk Clean-up, BIOS upgrades removal of Edge shortcut from Taskbar.
• Created silent install for chained MSI’s and substituting the properties using command line.
• Migrated Microsoft Office from 2010 and by creation and deployment of Office 365 unattended install package.
• Work cross functionally with other teams on projects such as Digital Guardian (DLP), AD management (GPO/OU/Sites), Secunia, DFS implementation, Office 365 deployment, Windows 10 deployment, standard client side applications and patching, PGP Encryption, BitLocker and MS Direct Access.
• Created Windows Batch Scripting (.bat), VB Scripting (.vbs) scripts to perform pre/post install actions, install device driver packages and to use in windows installer custom actions.
• Automated processes by writing PowerShell scripts for Exchange Online, Active Directory and SCCM task Sequences.
• P ublishing and Managing of Application packages and assigning AD Group permissions in App-V management console.
• T roubleshooting and resolving issues encountered while importing the application packages to Application Virtualization management console.
• Responsible for creating Virtual packages using App-V and VMWare ThinApp in VDI environment.
• Worked with various custom actions and sequences to trigger based on the changes required such as substituting the values on the end user machine configuration.
• Worked on Migrating existing 7 users to Windows 10 via NOMAD Windows Software Deployment / SCCM, utilizing PXE boot
• Worked on Compatibility check for In-Place Upgrade of machines from Windows 7.
• Remediated Network and Security issues for In-Place Upgrade of machines.
• Successfully completed migration process of Windows 7 machines to Windows 10 with 95% compliance rate.
• Responsible to transfer customer profile information from Windows 7 to Windows 10 by using User state migration tool (USMT)
• Creating Wipe and Load OSD Task Sequences using Build and Capture / MDT 2013 integration of SCCM.
• Worked on Imaging process such as Creating Task Sequences, Injecting Drivers for different models for various components by creating Driver Packs as well as Packages for set-up’s / Vendor MSI’s.
• Worked with Build and Capture / Wipe and Load Task Sequences using SCCM native as well as MDT 2013 integration.
• Successfully upgraded machines to Windows 10.
• Remediated various applications to be compliant with Windows 10.
• Worked with Application vendors to provide ad-hoc / break fix updates to make the application work on Windows 10.
• Trouble-shoot issues related to Network and Security for successful rollout of Windows 10.
• Assist agencies with server management, Security patches approvals/deployment, and communicate change management requests.
• Work as a member of the team, responsible for bringing agency computers to compliance with newest OS and Security patches, using SCCM 2012
• Provided 3rd level infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client workstations; possess good understanding of the SCCM infrastructure including boundaries, site server roles, and parent/child relationships to troubleshoot SCCM related issues.
• Basic installation, configuration, maintenance, troubleshooting and support of IT equipment (PC, laptops, printers etc).
• Resolving Network Issues and providing functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.
• T roubleshooting applications capture issues during sequencing and while streaming to the clients.
• Worked on post installation configuration requirements, this includes launching the application to disable options, accepting license agreement, turning off automatic updates, changing menu bars, add/remove default icons, install updates, etc. for all Enterprise applications.
• Interacting with the user to gather requirements and to test the application using remote assistance and online meeting and documented the steps and procedures for all the applications per company standards.
• Sequencing applications onto Windows 7 using App-V 5.0.
• Perform general administrative tasks in the App-V management console such as setting up publishing servers, configuring publishing refresh, configure disconnected operation mode.

Environment: Windows 10, Windows 7, AdminStudio11.5, InstallShield 2013, OCT, ORCA, VB Script, Procmon, App-V, Citrix XenApp 6.5, SCCM 2012, IBM Big Fix 9.x.

Confidential

Desktop Engineer / Application Packager

Responsibilities:

• Coordinate the packaging and deployment of applications to a distributed systems desktop environment.
• Packaged various applications per specifications provided by client using Flexera Install Shield Admin Studio 5.5.
• Extensive use of Flexera Install Shield Developer to create Windows Installer packages.
• Resolved permissions issues running Filemon and Regmon against an application behavior and documented the issues with packages.
• Worked on .REG files like creating and merging, debugging the invalid entries and working with existing registry using VB Scripts.
• Customize MSI’s packages using Admin studio.
• Deploying the packages with SMS/SCCM 2007
• Creating packages, programs, collections, and advertisements for large scale enterprise deployments
• Provided guidance to customers around Windows XP to Windows 7 migrations using SCCM, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT).
• Provided infrastructure and design guidance for setting up and maintaining SCCM environments.
• Provided Risk Assessment and remediation guidance for SCCM infrastructures.
• Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM.
• Troubleshooting applications capture issues during sequencing and while streaming to the clients.
• Perform general administrative tasks in the App-V management console such as setting up publishing servers, configuring publishing refresh, configure disconnected operation mode.

Environment: Windows 7, Windows XP, Microsoft App-V Sequencer 4.6 SP1, InstallShield Admin Studio 11.0, SMS/SCCM 2007/2012, VB Script, ORCA, VMWare workstation.