OBJECTIVE:

Looking for a Network Analyst position that can utilize an individual with great work ethic, who is technically well rounded and who is a team leader/player and dedicated to customer/client satisfaction.

SUMMARY:

• I am an experienced mid - level Network Analyst who has 12 years of IT experience.
• I have an extensive background in other software packages such as the Microsoft Windows Office 2010, 2007 and Microsoft Windows 7, Vista, XP, and Symantec Anti-virus.
• For the past 5 years my career re-directed focus in networking practices with TCP\IP, OSPF, EIGRP, RIPv2, VTP, STP, and other related protocols.
• Daily troubleshooting routing and switching on numerous networking devices “Cisco (ASRs, GSRs, ESRs, 7609s, 6509s), Juniper (M320/ MX960), Alcatel-Lucent (7450), Tellabs Gpon OLTs and ONTs, Foundry, Brocade)” and network monitoring tools.
• Throughout my career I’ve demonstrated the ability to effectively prioritize and execute projects and tasks in high pressured/fast paced network environments.
• I’ve developed great working relationships and work well with my team members, vendors, internal customers, and upper management to identify the most effective solution to resolve issues in high pressure environments.
• Excellent communication and good with people and time management for reaching project goals.

PROFESSIONAL EXPERIENCE:

Confidential, Cary, NC

Engineer - Network Engineer & Ops

Responsibilities:

• Network management responsibilities include but are not limited to: proactive network monitoring, following established procedures when responding to network alarms and events, performing triage and fault isolation, vendor support interaction, providing technical assistance, trouble ticket management, flash management, initiating MASTARS events, processing escalations, network operations center call management, successfully communicating technical information and status to customer service centers, technical support organizations and Confidential Business management teams, etc.
• Demonstrated a comprehensive knowledge of specialized telecommunications equipment and technologies working on timely resolution of recurring systemic issues through problem management of complex add/change request.
• Resolving network trouble through our ticket system (CoA:Vrepair) with vendors and customers nationwide.
• Resolving network trouble through our ticket system (CoA:ETMS Wow) with vendors and customers (Domestic and International).
• Resolving network device single threads, isolations, and catastrophic outages to restore customer impacting events.
• Daily tasks extends my knowledge of routing protocols, tools and experience with Confidential internal systems (i.e. Impact, ETMS, vRepair, OASIS, MASTARS)

Confidential, Ashburn, VA

Engineer - Network Engineer & Ops

Responsibilities:

• Mid-Level Network Analyst part of the MPLS Provisioning and Maintenance management team working on timely resolution of recurring systemic issues through problem management of complex add/change request.
• Network Operations Center supporting SES (Switched Ethernet Service) & IP services
• Performing MPLS migrations.
• Resolving network trouble through our ticket system (CoA:Vrepair) with vendors and customers nationwide.
• Building and monitoring Access Control List and Traffic Policers
• Responsible for configuration, testing, and trouble shooting of all Layer 2 customer facing circuits being added to the Confidential SES network
• Support, testing and integrating Cisco and Alcatel-Lucent Ethernet over MPLS networks
• Provide tier 2 support, switch configuration & provisioning from the CPE to the vendor’s equipment (Cisco 6509/7609, Alcatel-Lucent 7450)
• Ensure full connectivity to infrastructure and/or customer devices (NIDs, Switches, CPE)
• Monitor EVC SLAs as outlined in both internal and external metrics/communications
• Perform necessary corrections to EVC configurations as necessary
• Performed comparative analysis of configurations on all new EVC fallout using established templates to ensure adherence to standard

Confidential, Albuquerque, NM

Network Analyst

Responsibilities:

• Mid-Level Network Analyst part of operations group responsible for global infrastructure operations.
• Team lead and existing POC in the configuration and implementation of GPon Network
• Created ACL’s on the Juniper routers and Tellabs Gpon ONT’s
• Extensive knowledge of Gpon OLT’s and ONTs
• Responsible for tier 2 and tier 3 network/technical support for approximately 8,000 end users with SNL-authenticated network devices.
• Responsible for the configuration and implementation of Cisco, Juniper, Foundry, and Brocade network equipment.
• Managed service ticket SLA standards for problem ticket resolutions.
• Responsible for troubleshooting classified network and server related issues within the environment
• Day to Day use of monitoring tools (Solarwinds and Statseeker)
• Worked in conjoined effort with project managers on numerous projects as a resource and liaison between GPon and Win7 needs.
• Preparing reports and other deliverables that contain strategy, technical analysis and findings in connection with our advisory and assessment engagements and communicating those results to client management.

Confidential, Aiken, SC

System Engineer\Network Ops

Responsibilities:

• Configure and package Windows 7 OS for deployment project for the site
• Project Manager and Project Lead on SRNS technical project with the Heritage Center.
• Responsible for creating site images (iso files) Windows XP Unattended Installation DVD, slipstreaming MS Updates and updated drivers.
• Provides Tier 2 and 3 O/S and applications desktop support.
• Responsible for the configuration and implementation of Cisco and Foundry equipment
• Engineer and package locally written and COTS products for delivery to connected site computers using InstallShield 2010, Wininstall 7.5 to create custom MSI packages and NAI packages for site-wide distribution.
• Responds to, and resolves potential network security vulnerabilities using Remote Access - Windows Terminal Services, Bomgar, PCAnywhere and other existing tools, creating preventative and user-initiated tools for security remediation.
• Responsible for the evaluation of new Laptop/Desktop models for driver compatibility with site O/S installation platform.
• Administer Laptop Security, for GuardianEdge and Pointsec Hard-Disk Encryption, remote password reset, create emergency recovery processes, create and administrate active directory user watch lists.
• Responsible for troubleshooting Citrix application access and session related issues.
• Ensuring load balancing thresholds were being maintained.
• Part of multiple projects consulting on Citrix considerations for things such as the migration to Active Directory environment from Novell.
• Testing and evaluation of 3rd party vendor applications for possible environment enhancements.
• Quality Assurance Testing for the Governance department.
• Created Test Plans, Cases, and Scripts for new software.

Confidential, GA

Network Technician/Field Technician

Responsibilities:

• Team lead and POC for the configuration, implementation, and deployment for security software “ Confidential ”
• Responsible for the configuration and implementation of Cisco switches and routers
• Provide technical support for all the schools in Richmond County (Grades k-12)
• Administered workshops to train media specialists on “ Confidential ”
• Monitored and configured all the computers with Confidential from the Confidential Console
• Acting as a central point for client support and clients’ designated mid-level support consultant
• Troubleshoot and address desktop-related support issues remotely as well as on-site as required
• Schedule site visits to select clients and provide on-site support and maintenance
• Setup of Active Directory accounts for new user’s
• Responsibility to create and update images (.iso files) for different types of desktops and laptops using Symantec Ghost
• Monitor and manage hardware, software, and security (clients for anti-virus, spam filtering, spy ware detection and removal, etc.
• Responsible for the configuration and installation of Cisco switches / hubs, network jacks, and printers (Cable and USB)
• Processed daily backups using BackupExec to be sent off site daily.
• Setup and populated knowledgebase for tech support usage.