SUMMARY:

Over 14+ years of IT industry experience as IT professional with experience in IT Infrastructures both Application and Hardware by providing end to end support for infrastructure solutions in scaling and optimizing IT infrastructure to consistently achieve high availability and performance. Specialized in Customer Support Systems, Designing and implementing Confidential Azure Solutions across a range of cloud models like: IaaS, PaaS, SaaS, and integrated on premise, on - demand workloads with Azure public cloud. Lead multiple teams across shores and specialized on Cloud Administration and Operations.

AREAS OF EXPERTISE:

• Cloud Environment - Confidential Azure (IAAS & PAAS), AWS IaaS, Office 365, OMS
• Cloud Advisory & Consultancy, Cloud Security - Azure & AWS, Cloud Strategy, Cyber Risk, Program Management, Cloud Compliance.
• Understanding of cloud computing design and security principles.
• Follow industry trends and build proof of concepts leveraging new cloud services or latest best practices.
• VMware and Virtualization’s, Windows Administration and SCCM Administration.

SKILLS:

Azure IaaS: VM’s, Azure Storage, Azure VNET, ASR, OMS, Security Center, Express Route, VPN Design, Azure SQL, Azure SQL Data warehouse, Azure Security Center, Subscription Policies.

AWS IaaS: EC2, VPC, S3, Server Migration service, CloudWatch, Cloud Trail, Systems Manager, IAM, DR, Backup.

Office 365: O365, Azure AD & DS, Azure B2C/B2B, Intune

Hardware: Worked with OEM hardware (Dell/IBM).

Operating Systems: Windows Server 2016, Windows Server2012/R2, Windows Server 2008/R2.

Networking: Azure VNet, Azure Hybrid Connectivity, TCP/IP, WAN/LAN, Cisco Routers, Switches, VPN, VLAN, Firewall.

Peripherals: Tape Drives (Tandberg LTO, Tandberg LTO Library).

Other Technical Skills: Symantec Antivirus, Symantec Endpoint Protection, Symantec Backup exec, MBSA, Nessus, Qualys, DNS, DHCP, Confidential Cluster Service, Confidential Server 2008, 2012, SCCM, SCVMM, SCOM, MS SQL, PowerShell, Windows Deployment Services, Windows Server update Services etc.

ITSM Tools: Service Manager, ICM.

Virtualization: VMware ESX/ESXi 4.0/4.1/5.0, vCenter 4.1, Hyper-V.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Senior Cloud Consultant / Lead - Azure Infrastructure

Responsibilities:

• Working with multiple teams, architects, security team, and business users reviewed and documented workloads, system dependencies and business requirements.
• Map workloads to the capabilities of Confidential Azure for public, private and hybrid clouds.
• Creating Virtual Networks as per the address spacing and joining VM’s/Cloud Services to the VNETs.
• Configuring Network Security groups and implement Access Control Lists.
• Configuring Endpoints on the VMs and cloud services as per the requirements of Workloads and Applications.
• Configuring Cross-Premises connectivity (Point-to-Site/Site-to-Site/VNET-to-VNET/Express route) VPNs.
• Driving Azure Operations with established SLAs.
• Providing high availability solution for IaaS and PaaS requirement deployments with VMs, Roles, Backup, ExpressRoute, Site-to-Site etc.
• Creating, registering and attaching VHDs and Data disks on to the VM.
• Capturing VM current state and making custom Images.
• Configuring and Managing with OMS Alerts, setting up Custom Dashboards to see the performance of the VMs and network. And right OMS solutions to the environment.
• Uploading generalized VHD to the Azure storage account and spinning up VMs from the uploaded Images.
• Installing VMs agents and Extensions and custom scripts on Virtual machines.
• Designing and Managing the Azure Networks with best security practices (firewall, WAN optimization, and intrusion detections).
• Actively contributing to DevOps development of PowerShell command scripts, Automation tools for ARM provisioning, networks and licensing.
• Achieving best practice on Industry standard security deployments on application and database Multi-Tier Architectures.
• Great to be a learner, Explore and Experience the ideas and Demanding myself to share my learning to all.

Confidential, Redmond, WA

Technical Lead - Azure Infrastructure

Responsibilities:

• Educate external customers of all size on Confidential Azure, and participate in technical discussions to address customer challenges with cloud workloads.
• Primary point of contact for the team who works with Confidential Azure customers dealing issues like Azure accounts and Subscription purchases and activations, understanding the usage and billing reports, Resource movement and data migrations across subscriptions, Azure subscriptions ownership transfers, Azure offers and benefits activations.
• Technical Trainer on Azure Platform
• Leading the team for inducing Confidential Azure Chat support for end users supporting most of the issues that are supported over email/phone.
• Helping Enterprise customers Azure Enterprise Agreement enrollments, updating and managing administrators, purchasing and managing enterprise subscriptions.
• Helping end users understand the migrate data from one subscription to another subscription by collaborating with internal teams like Azure virtual machine, Azure Storage, Azure Networking teams.
• Help end users with their capacity and region management, sponsorship accounting issues and wide variety of support from Azure Active directories.
• Leading a team size of 15 members

Confidential, Redmond

Team Lead

Responsibilities:

• Monitoring the health of the Big Data Production clusters
• Engaging with Virtual Cluster administrators to identify corrective actions (deletion, re-balancing) for some of their datasets
• Working with Live Operations support to implement corrective actions related to datacenter issues (bugs, follow-up)
• Negotiations of dataset retention policies with VC Administrator and his/her team(s)
• Creation and maintenance of a comprehensive list of data retention policies and plans for growth.
• Documentation of best practices.
• Support VC Administrators in their requests for Virtual Cluster configuration
• Capture of Cluster daily statistics; Production of a daily Cluster health report
• Production of experimental tools for facilitating monitoring and/or diagnosing the cluster health

Confidential, Redmond

Technical Specialist

Responsibilities.

• Provide incident management and application support service for applications/platforms in scope per defined SLAs.
• Point of escalation support for application in production and preproduction environments.
• Event Management - Ensure all systems are monitored for the supported application and report compliance to SLA.
• Provide release engagement assistance for new application/service onboarding with operational requirements document and deliver to project team.
• Communication excellence through timely outage notification compliance, updates and resolution notifications.
• Review and update operational support guides, knowledge base articles and keep them current.
• Maintain and produce documentation for all changes, configurations and releases to applications.
• Maintain compliance with system patches and service packs along with documented configuration changes (if in scope).
• Log and track all service related activities.
• Maintenance activities (Service account maintenance, renewal), system patches and service packs along with documented configuration changes (if in scope).
• Production support (Incident Engineering) - Normal and On Call.
• Incident Escalation - Focuses on the restoration of service, issues that are beyond the capability of the service ops are to be escalated to the MSG Service Engineers.
• Request Management, Application support. SQL support including database administration.
• Projects - Production/PPE Environment build out, Task & best practice documentation.
• Automation to improve efficiency.
• Proprietary tools used: Windows 2008, SQL database, PowerShell
• Monitoring the servers and network availability, Supporting and monitoring all network devices and communicating with next level team to resolve the issues.
• Monitoring the ticketing queue and working the same with different SLA’s.
• Deploying security patches every month as per the process.

Environment: Hardware: IBM, DELL, RACK Servers. Software: Windows 2008, windows 2012, SQL 2008 and internal applications tools.

Confidential

Team Lead

Responsibilities:

• Providing production Support for the clients involved in handling servers with 2008, 2003 environment.
• Followed ITIL process like Incident Management, Problem, and change and configuration management for production support.
• Troubleshooting problems, resolving issues Within SLA.
• Installing, configuring Network and system administration of Confidential Windows 2012/2008/2003.
• Installing, configuration and Management of SCCM 2007/2012.
• Configuring and implementing DHCP, DNS, AD, WSUS, WDS, and MDT.
• Performing backup and recovery of data using Symantec Backup Exec and NT Backup.
• Implementing system policy and group policy.
• Monitoring patch management through SCCM/WSUS.
• Configuring, upgrading and maintaining Antivirus Server.
• Installing, configuring and Managing VMware vSphere VMware. ESX/ESXi Server, VMware vCenter.
• Working on different VMware Technologies like HA, DRS, vMotion, vCenter Update Manager.
• Creation of virtual machines, templates, Clones, Snapshot.
• Implementing High Availability with VMware HA, Fault Tolerance (FT) and Performance Optimization with Distributed Resource Scheduler (DRS).
• Configure and Manage Alarms, Host profiles, Distributed Power Management (DPM).
• Configuring Fiber Channel SAN and iSCSI storage on ESXi.
• Creation of different port groups like VMkernel port group, Service Console and VM port groups.
• Creation of Virtual Network like NIC teaming, VLAN, vSwitchs and port group policies.
• Working on Distributed Virtual Switch (dvswitch) environment in ESX
• Working on vCenter Update manager & vSphere 5 Web Client.
• VMware backups through VEEAM backup & Compression utility.

Environment: Hardware: Cisco Devices, Confidential & Dell Servers, And IBM Blade Servers. Software: Active Directory 2003 & 2008, esxi 4.0/4.1, vCenter4.0, SCCM 2007/2012, SCVMM 2008/2012. Symantec Endpoint Protection Manager.