SUMMARY:

• I really appreciate the opportunity to discuss my qualifications with you further. There is a dynamic link between your needs and my professional experience.
• I am able to offer an extensive background, an established network of contacts, superlative organizational skills and the enthusiasm to help you achieve your objectives.
• In addition, I have included an attached resume.
• As my resume indicates, my motivation, enthusiasm and strong work ethic are evidenced through my practical work experience.
• I feel my current, as well as previous employment have tested my willingness to learn, decision making techniques, persuasive skills and adaptation to a diverse set of circumstances.
• You require an innovative, dedicated and flexible individual. I would appreciate the opportunity to elaborate on my professional experiences and how my skills could benefit your company.
• Although my resume is intended to be as comprehensive as is practical, it does not convey the full extent of my abilities.
• I believe your organization will be highly impressed with my contributions.

EXPERIENCE:

Confidential

Mac Engineer/iOS Admin/Refresh Lead &Admin

Responsibilities:

• Troubleshoot software issues on macOS and Mac hardware issues with Confidential .
• Perform troubleshooting and setup for mobile devices (iOS) and management of Confidential solution.
• Responsible for developing strategies to improve desktop functionality, evaluating technology options, creating designs, testing/validating effectiveness of designs, as well as, providing day - to-day 3rd level troubleshooting support as needed at the SEC and all regional offices.
• Responsible for technical writing and methodology planning to migrate SEC staff from Dell and Windows 7 to HP and Windows 10 computers.
• All imaging/backing up/restoring was performed through Confidential client onsite.

Confidential

Windows Administrator

Responsibilities:

• Manage servers, including e - mail, file, database and application servers.
• Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
• Manage voice and data network communication equipment including routers, switches, and VoIP phones
• Perform installation, configuration, maintenance, and troubleshooting of end user workstation hardware in active directory environment, software, and peripheral devices.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information. Administer and maintain end user accounts and access rights. Perform system backups and recovery. Recommend, schedule, and perform network improvements, upgrades, and repairs.
• Responsible for planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.
• Analyze and resolve end user hardware and software computer problems in a timely and accurate manner, and provide end user training where required.
• Implementing, managing and administering encryption tools and security patches on laptops, desktops and tablets.
• Configuration of Dell Domain Controllers for all foreign and domestic offices.
• 2008 R2 Active Directory and 2008 R2 Exchange Server
• Responsible for writing scripts, creating policy, creation of company wide imaging of all laptops, desktops
• Management of Active Directory and Exchange Server
• Configure and setup Confidential ASA Firewalls, IDS/IPS and other security appliances for access to vital business applications
• Design, setup and configure complex switching and routing environments using Confidential technologies
• Design, setup and configure wireless networking that supports open or secured access and the ability to support voice and video applications
• Maintain a thorough understanding of Local and Wide Area Networking
• Assist in the design of multi-server environments including IP address schemes, DNS, WINS, Ether-Channel (Bonding), etc.
• Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems
• Maintaining multi-site network operations and software applications, operating systems and regular maintenance with both private and public facilities
• Application package development, testing, publishing and inventory reporting of Microsoft SCCM software
• Manage servers, including e-mail, file, database and application servers.
• Manage security solutions, including firewall, anti-virus, and intrusion detection systems.
• Manage voice and data network communication equipment including routers, switches, and VoIP phones
• Perform installation, configuration, maintenance, and troubleshooting of end user workstation hardware in active directory environment, software, and peripheral devices.
• MSP Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Administer and maintain end user accounts and access rights.
• Perform system backups and recovery.
• Recommend, schedule, and perform network improvements, upgrades, and repairs.

Confidential

NOC/ Network Administrator

Responsibilities:

• Gateway processing company providing secure financial/lodging information for major vendors ( Confidential and Confidential )
• Responsible for monitoring all network traffic from Confidential servers with tokenization through our gateways to the processing banks for authorization.
• Used a variety of tools to perform tasks such as Solarwinds NPM (Network Performance Monitor) Network Performance Monitor would allow us to quickly detect, diagnose and resolve network performance issues and outages. SAM (Server & Application Monitor) SolarWinds Server & Application Monitor (SAM) enabled us to measure application performance from an end user’s perspective and to perform rediscovery of servers and applications.
• Science Logic EM7 gave us a unified location to monitor network performance as we as server/application management.
• HP Open View: to monitor network Up/Down activity and used as a network diagram/tress.

Confidential

Systems Administrator

Responsibilities:

• Manage and support all aspects of network operations for the ( Confidential ) Office of the Comptroller of Currency
• Responsible for evaluating network architecture and hardware/software configurations and proposing enhancements to improve reliability and performance.
• Use a variety of vendor tools to monitor network traffic and to detect issues; Solarwinds, HP Systems Insight Manager, Microsoft SCCM, (WUG) What’s Up Gold, MSP, BES (Blackberry Enterprise Server)
• Conduct investigations into network problems to seek root causes and develops remediation plans to prevent future occurrences.
• Produce detailed reports as required to measure network traffic (Solarwinds) and uses those reports to recommend more efficient and cost effective solutions.
• Imaging of Windows Servers 2008 and 2012.
• Provided support for 1,200 - 1,400 Windows 2003 and 2008 servers
• Manage all system backups and restores with Symantec
• VM Ware used for virtualization of roughly 300 Virtual Servers
• Install, configure, and maintain network services, equipment and devices.
• Manage Active Directory user accounts and groups (GPO), permissions, email, and anti-virus, anti-spam.