Computer Network Support Specialist Resume

SUMMARY:

3 yrs. + in IT, working as field Server support Engineer and Tier I & II Network Support Technician demonstrating exceptional communication and leadership skills. Focused on taking a systematic approach to solving complex problems. Exceptional troubleshooting skills for networking issues, end user problems and network security. Proficient in handling multiple project priorities. always ensuring a quality customer experience.

TECHNICAL SKILLS:

Operating Systems: Windows XP/Vista/7/8/8.1/10, Mac OSX, Android

Hardware: PC, Laptops, Tablets, Printers, Scanners, Virtual Machines, and other mobile devices

Software: Virtual Box/VM Ware, SOHO, MS Office Word, Excel, PowerPoint, and Active Directory

PROFESSIONAL EXPERIENCE:

Confidential

Computer Network Support Specialist

Install computer hardware and software. Set up equipment for employee; preconfigured phone unit, cables, operating systems and required software
Provide technical support and answer user inquiries about computer application and hardware
Install new hardware (servers, printers, and networking equipment)
Administer Microsoft Windows 2003, 2010 and 2016 (Active Directory), exchange server
Provide remote assistant to users over the phone and via remote desktop session to identify and resolve computer and network related issue
Monitor security event with Malwarebytes management console, analyze the results and escalate, when necessary, to the right group for remediation
Executed trouble tickets and performed desktop support to on - site users
Performed daily backup of all critical company data

Network Engineer

Confidential

Provided daily onsite monitoring and management of 180 to 200 Cisco networking devices
Managed daily onsite network access for 500+ users. Configured and add users to the VLANs
Primary point of contact at the site, responsible for the installation and the decommissioning of network devices. Patched and unpatched computer equipment from the network
Operated and maintained corporate network, protecting network assets, take proactive actions to resolve issues before users are impacted. Work with IT team to implement workflow and site access/ roadmap document which increased department response time and productivity

Computer Technician

Confidential

Planned, Assembled, imaged and installed computer systems, printers and point of sale
Performed diagnostic test on newly installed computer equipment and ensured that there were up and running and connected to the corporate network
Decommissioned, configured and installed Cisco switches and routers as part of the refresh project
Provided PC and network administration and make recommendations to managers regarding changes that should be implemented to enhance productivity

DESKTOP SUPPORT TECHNICIAN

Confidential, HOUSTON, TEXAS

Diagnosed, troubleshot and resolved a wide range of software, hardware and network issues such as (ensuring power cables are properly connected, verify TCP/IP settings - connecting to Wifi and connected wireless router- ensure the router firmware is upgraded.
Performed basic troubleshooting for all students and staff including application support for vendors in the school system. ( Applied the 6 steps methodology when it comes to software troubleshooting- identifying the problem, establishing a theory of probable cause, test the theory to determine cause, establish a plan, determine system status and make a record )
Provide customer service support to internet and network users.
Responsible for issues/problems reported to helpdesk via phone call or other reorting tools to provide end to end user and system support for UMUC.
Used ticketing system such as SERVICENOW, comprised of ticket collaboration, ticket auto-assignment to designated owners.

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