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Technical Expert/retail Resume

4.00/5 (Submit Your Rating)

Woodbridge, VA

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PROFESSIONAL SUMMARY:

Motivated customer service specialist with over 5 years’ experience in a fast - paced, team-based environment, with an aptitude for learning new skills quickly. Proven ability to work independently and in a team setting, handle simultaneous projects, and meet expectations. Possessing excellent interpersonal and communication skills, with the ability to relate well at any level. Goal oriented and capable of working with any level of supervision. Seeking an entry-level professional position where my customer service and hands on skills/ team player attitude can be used in a challenging environment where I can continue to grow and learn.

TECHNICAL SKILLS:

  • Active Directory Administration Users, Groups and Computers
  • Exceptional communication skills
  • Installs/loads operating system and application software
  • Quick learner System upgrades
  • Data backup and recovery systems
  • Strong client relations
  • Desktop and laptop repair
  • Training development aptitude
  • LAN and WAN expertise
  • Excellent Customer Service Provider
  • ARD / RDP
  • Multi- line phone talent
  • Confidential iOS & MacOS

PROFESSIONAL EXPERIENCE:

Technical Expert/Retail

Confidential - Woodbridge, VA

  • Making appointments for the customers and checking them in for the Genius Bar
  • Taking the appointments for customers who are having trouble with their Confidential devices
  • Probing to get some more information from the customer as to why they came in
  • Troubleshooting the devices and coming up with an answer as to why a device is having certain issues (run diagnostics, open devices up)
  • Coming up with the best solutions for the customer
  • Check customers out with cash/card if there is a payment need
  • Pushing self to Multitask and work with multiple customers at once and not taking away from their experience at the Genius Bar

Customer Service

Confidential - Ashburn, VA

  • Coordinated customer experience over the phone and in person
  • Acted as customer advocated ensuring an enjoyable experience at the spa
  • Handled customer feedback ensuring customer satisfaction
  • Managed wide variety of customer service and administrative task to resolve customer issues quickly and efficiently
  • Achieved sales goals and service performance requirements through new customer sales. Ensuring accuracy in monetary sales.

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