SUMMARY:

• Certified Project Management Professional with extensive leadership, mobility management and network operations experience
• Solid command of customer relations, fiscal operations, acquisitions, information systems technology and team management
• Expert knowledge of and experience in leading support, troubleshooting and maintenance to a wide range of computer hardware and software Global troubleshooting and problem solving skills Cyber security, Identity & Access Management Superior verbal and written communication skills
• Thought leader in industry
• Proven track record with quality references
• Over 25 years as a team lead or manager.
• PMP and ITIL v3 certifications.
• I have been promoted almost everywhere I have worked and emphasize team spirit to obtain positive results.
• I believe humans are a resource and have successfully liaised with workers, teams and senior management.

SKILLS:

• Mobility Solutions: MobileIron, BlackBerry, Good, Air - Watch, Samsung Knox, Symantec
• Microsoft Server 2012, Microsoft Server 2008, Microsoft Server 2003, Microsoft Server 2000, Microsoft Exchange
• Printing All aspects
• VISTA, XP, Windows 2000, Windows 7, Windows 8, Windows 10, Microsoft Office products
• CAC, PKI, Microsoft Active Directory
• ListServ, Novell, NIPRNET/SIPRNET, VPN/Citrix
• Wireless Devices, Cyber Security, PDA’s
• Planning and development of internal operational policies
• System Architect Server Administration
• Faxination, E-Fax

PROFESSIONAL EXPERIENCE:

Senior Wireless Engineer, Mobility SME

Confidential, Vienna, VA

Responsibilities:

• Management of Day - to-day operations of mobility servers, environment and device management, solution developments, roadmaps and white-papers.
• Maintained 100% up time. Team lead. Hired to roadmap and implement MDM upgrade.
• Assessed mobile environment and provided status, assessment and recommendations for environment upgrades
• Maintained environment consisting of MobileIron MDM, Samsung devices utilizing KNOX.
• Managed Acronis Access Advanced for network file share access. Developed and executed migration project plan and strategy to execute High Availability solution.
• Managed and implemented migration
• Upgraded all servers in VM environment. Upgraded all applications to current/latest versions.
• Developed migration/upgrade strategy to eliminate Samsung KNOX and Acronis access
• Created and executed project plan for upgrade/migration to an All MobileIron environment, including Kerberos access to SharePoint and network CIFS file shares.
• Updated SHA1 certificates on servers to SHA256. Remediated security issues for public facing web sites including SSLv1& 1.1, HTTP and HSTS.
• Extensive troubleshooting and problem solving. Presented various solutions to and received CCB approvals. Weekly and monthly reporting of trends, statistics and team accomplishments. Updated keystore files for various systems and updated service account passwords as needed.

Senior Wireless Engineer, Mobility SME

Confidential, Alexandria, VA

Responsibilities:

• Managed day-to-day operations of mobility servers, environment and device management, solution developments, roadmaps and white-papers.
• Maintained 100% up time. Became Confidential Team lead. Hired to possibly become Assistant Program Manager.
• Created and migrated customer group from Good MAPI environment to EWS environment.
• Created GEMS environment for Good. Created solution for mobile devices to access SharePoint remotely.
• Extensive troubleshooting and problem solving. Presented various solutions to and received CCB approvals.
• Weekly and monthly reporting of trends, statistics and team accomplishments. Worked with Exchange 2010 and Active Directory.

Network/Wireless Manager

Confidential, Herndon, VA

Responsibilities:

• Day-to-day operations of mobility servers, environments and device management on assorted platforms, human resource functions, budgets, purchasing, carrier accounts, solution developments, roadmaps and white-papers. Maintained 100% up time and customer satisfaction rating of over 99%. In charge of BlackBerry, Good, Air-Watch, Samsung Knox, Symantec mobility solutions.
• Oversaw day-to-day operations of internal firewalls, F5 load balancers, proxy (BlueCoat). Oversaw daily operations for overall network connectivity and health, SRDF circuits, Internet circuits and VPN’s. Oversaw operations of PBX, virtual PBX and Octel voicemail system. Daily, weekly and monthly reporting of trends and statistics. Internet usage data collection and reporting. DR preparation and readiness. In charge of QMS and ISO 20000 compliance. Oversaw TIC and worked with CISSO assessment of and compliance of security requirements for Network and Security Operations Center (NOC/SOC).
• Managed engineering and deployment of in-house wireless networks with connectivity to Internet and local LAN, including security impact and analysis. Oversaw projects for multiple MDM platforms and pilot programs. Managed projects for circuit modernization and migration to various carriers. Managed project for completion of IPv6 test environment, application testing and enabled production environment. Managed project for internal migration from CSS to F5. Oversaw project for migration to Managed Trusted IP Service (MTIPS).
• Management functions include training, mentoring, liaison with customers and senior management, forecasting, sales, project management, security vulnerability assessment and remediation strategy, compliance strategy and mitigation, staffing, recruiting, cost management, focal point review, cost and technical proposals, establishing and maintaining relationships with customer and vendor subject matter experts, escalation management, presentations, public speaking, monthly program management reviews.

Sr. Systems Engineer

Confidential, Fairfax, VA

Responsibilities:

• Management and maintenance of the BlackBerry Enterprise solutions: including over 10,000 handhelds, and 27 servers. Team lead. Migrated and consolidated to BlackBerry 5 environment. Migrated SQL Database from SQL 2000 to SQL 2005 and SQL 2008. Progressively upgraded to new versions, E-Mail environments and compliance requirements. Implemented and maintained failover and recovery solutions.
• Team lead DISA STIG compliance, IAVA compliance and vulnerability assessments. Training and administration for information assurance, including Army policy and practical applications.
• Planning and development of policies, procedures and compliance.
• Implemented internal operational policies to include fiscal constraints, internal administrative controls, and security procedures.
• Planning, installation, management and maintenance of Good Mobile Server for iOS and Android devices.
• Mobility (SME) subject matter expert. (Mobile devices).
• Management and maintenance of Exchange 2003 environments for over 14,000 customers. Assisted in migrating from HQDA mail to DISA Enterprise E-Mail (Exchange 2010) and BlackBerry 5 environment.
• Management and maintenance of Windows 2003 and Window 2008 servers
• Management and maintenance for over for all aspects of printing and scanning, including CAC solutions. Over 3000 devices. Team lead
• Planning, installation and management of E-Fax solutions, using Faxination for Confidential and Air Force agencies.
• Software assessment, testing, management and deployment. Configuration management.
• Evaluation, piloting and implementing acquisition of hardware and software solution, following FAR guidelines.
• Management and maintenance for mass mailings, and distribution and notification listings (ListServ) Team lead
• Implemented and deployed Data at Rest solution for over 3000 laptops. Operated two environments for Credant v5 and v6. Planned and migrated 14,000 workstations to EFS and Bit Locker. Team lead. Also created Mobile Armor environment for testing and deployment.
• Direct support senior Army leadership. Support of over 90 agencies under Headquarters Department of the Army.
• Proposal assistance and creation, including organizational structure and functions, mission assignments, command relationships, efficiency/productivity, and legal and regulatory controls.
• Provide daily and weekly updates for projects and overall status and compliance, including briefings for senior management.
• Tested and deployed CAC/PKI solutions.

Sr. Systems Engineer

Confidential, Rockville, MD

Responsibilities:

• In charge of Local Area Network. Including: All server maintenance and updates.
• Implemented internal operational policies to include fiscal constraints, internal administrative controls, and security procedures.
• Management and maintenance of Microsoft Exchange.
• Directly supported senior Army leadership
• Management and maintenance of BlackBerry Enterprise
• Management and maintenance of Novell, Microsoft servers
• Management and maintenance of all print functions
• Management and maintenance of IAVA updates, and patching, CMI’s and backup solutions. Training and administration information assurance.
• Management and maintenance of remote connectivity (Citrix, and VPN solutions.)

System Administrator / Regional Credit Manager

Confidential, Sterling, VA

Responsibilities:

• Hired as Regional Credit Manager, promoted to System Administrator. Assumed all local network duties.
• Upgraded network to windows environment, and integrated all peripherals.
• Management and maintenance of all remote network interfaces, (including emulators and VPN.)
• Extension foreign travel and served as liaison.
• Oversaw accounting operations for Northeast region, comprised of 10 remote offices and 40+ employees.