SUMMARY:

• Having 5+ years of experience in IT in production Support, network support Infrastructure support and management. Ability to adopt the given technology to meet the drift of customer and business requirements.
• Ability to set up a medium to large extent office, support data center services, remote servers, and set up remote site by configuring needed infrastructure and TCP/IP networks.
• Strong Knowledge on Cloud Deployment processes.
• Experience on Wireless Standards and Technologies, i.e. Ethernet, WAN, LAN, IEEE 802.11a, b, g, n (Wi - Fi). Cisco Wireless Management system, Cisco Meraki Products, PCI standards. Very good knowledge on IEEE 802.15.1 (Bluetooth), Mesh networks, etc.
• Configuring and troubleshooting Site to Site VPN, Remote access VPN, IPSec VPN, SSL VPN, DMVPN.
• Strong networking /Security knowledge: TCP/IP, DNS, DHCP, Wireless, VLANs, routing/switching, NAT, UTM, IPS, IDS etc .,
• Experience on configuring and troubleshooting Cisco Wireless networks; LWAPP, WLC, WCS, stand-alone apps, roaming, wireless security basis, IEEE 802.11a/b/g, RF spectrum characteristics.
• Experience in Security Deployment & Assessment by configuring System policies, Routers, Firewall & Network Policies and Antivirus Solutions.
• Very Good Command on Active Directory, Group Policies.
• Managing Vendor and Customer Relationship.
• Imparting user training, quality reporting and documentation as per ITIL.
• Excellent experience in Windows OS, Cisco systems, and TCP/IP networking concepts. Strong process experience in Quality Frameworks.
• Expertise in products like ESM, Extreme Networks, Check Point, Pix, Domino client, Blade/ESXi VMware.
• Strong knowledge of server provider (Microsoft) and global service lead.
• Very Good knowledge on backup Tools like Symantec.
• Basic Knowledge on the Basics of AWS.

TECHNICAL SKILLS:

• Windows, System Administration, ESX/VM Ware technology, Routing Protocols, SD-WAN
• Extreme Networks, Fortinet, Cisco Switches, LAN, WAN, VLAN, Router, Firewall Management, TCP/IP networking concepts, Active Directory
• Shell scripting, Network server configuration
• ITIL, Information Security, IQMS

WORK EXPERIENCE:

Confidential, Auburn Hills, MI

Network Engineer

Responsibilities:

• Configuring and troubleshooting of various networking protocols and technologies.
• Configuring VLANs, STP, VTP and Inter-VLAN routing in LAN environment.
• Configuring and troubleshooting with Cisco ASA (5550/5520), Juniper SRX (3600/650).
• Configuring Load Balancing over the Routers using Routing Protocols.
• Design and configuring of OSPF, BGP on Juniper Routers and SRX Firewalls.
• Configuration & maintenance of Cisco 2600 series routers with OSPF protocols.
• Troubleshooting the network for the connectivity issues and network performance issues.
• Laying down the network design for the premises and recommending the required equipment’s.
• Getting the issues solved in a timely manner and escalating the problems which require intervention from higher levels.
• Ensuring proper working of all the network equipment’s (routes switches & firewall).
• Producing reports network productivity, plans and issues for higher management.
• LAN / WAN installation, Configuration and support / IOS update (CISCO routers, Switches).
• Administer & troubleshooting Manage engine firewall analyzer, MRTG Graph for bandwidth utilization.
• L3 /L2 Troubleshooting; call routing, unity connection, voice gateways, default routers, Enterprise OSPF networks, one-way audio etc.

Environment: s: Implementation, configuration and troubleshooting of network using Switching technology like VLANs, inter-VLAN routing, Load Balancing using the Routing technology like EIGRP, OSPF, BGP, Web proxy.

Production Support Engineer

Confidential

Responsibilities:

• My role was L2/L3 support in networking for Confidential Hyderabad & remote support.
• Implemented & responsible for maintaining the Cisco Wi-Fi technology across Confidential .
• Responsible for implementation and maintenance of ongoing collaborations projects.
• Follow ITIL methodology during service design, build, implementation and operations.
• Active Directory Management.
• Support building and maintaining the service catalog and corresponding business communication.
• Responsible for proactive monitoring of Confidential Network traffic using NetFlow analyzer tool capacity to ensure the optimal usage of all links across INDIA with continued integrity and optimal network performance.
• Researching, analyzing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance.
• Created & maintaining the security in L2ODC Site-to-Site projects including MTN, Centre of Excellence (COE), HP, and Confidential Global Services.
• Maintaining all network devices, hardening and updating them (IOS & Firmware) as per CISCO standards.
• Planning and implementation experience with Windows server 2012, Exchange Server 2013, 0365 Exchange, SharePoint, Lync Online, Mobile Device Email across HW and SW.
• Analyzing, developing, interpreting and evaluating complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems.
• Maintaining the MPLs network & internet infrastructures of Confidential, India.
• Successfully configured and hosted securely Confidential application servers inside DMZ environment to be accessed from internet.
• About project---Networking support for offshore & onshore infrastructure setup/support across 9 locations in INDIA around 10000 users with a large network support & Security.
• Creating site-to-site, site-to-client, establishing VPN connections & maintaining.
• Taking caring on the SLA requirements based on Daily, Weekly and Monthly targets as per the clients.

Network Support Admin

Confidential

Responsibilities:

• My role was L2 support in network admin for Confidential pioneer location, ITPL & remote support for other Confidential locations.
• Testing and implementation with the support of global and regional resources.
• Responsible for implementation and maintenance of ongoing collaborations projects.
• Responsible for knowledge base used by the service desk agents including agent training on all collaboration service matters (Outlook, SP and Lync).
• Follow ITIL methodology during service design, build, implementation and operations.
• Support building and maintaining the service catalog and corresponding business communication.
• Have an Experience of supporting the project that had over 600 PCs all together.
• Maintain entire refinery network with SLA of 95%. Refinery network includes WAN Router, Internet Router, Firewalls includes ACL creation & Security maintenance, Managing Layer-2&Layer-3 Switches.
• Managing L2 ODC’s with connectivity to their client for offshore and onsite projects.
• Dealing with the ISP’s maintaining LAN & WAN links. Business meets with clients for new setup of network as per their requirements.
• Providing specialist skills in supporting and troubleshooting network problems and emergencies.
• Having enough experience in Business Continuity Plan (BCP) and Disaster Recovery in the deprived situations.
• Maintaining the Known error database and problem management, proactively acting on the reoccurring problems.
• Maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions.
• About project---Networking support for offshore & onshore totally 45 projects around 7000 users with a large network support & Security.
• Creating site-to-site, site-to-client, establishing VPN connections & maintaining.
• Creating Firewall rules, routing technologies with 100% maintaining of network security.
• Capable of maintaining LAN & WAN links. Dealing with clients for new setup of network as per their requirements.
• Maintaining Windows ADS (Account modifications & Configuring), Domain Controller & administrating Windows 98 to Windows 2008.
• Active Directory Management.
• Maintaining Windows and Exchange Servers.

System Analyst

Confidential

Responsibilities:

• Establishing networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards.
• Dealing International clients over troubleshooting Network connectivity issues.
• Working over with different teams overseas to support the process.
• Checking and maintaining Network status regularly and maintaining thresholds over servers.
• Planning and implementation experience with Windows server 2012, Exchange Server 2013, 0365 Exchange, SharePoint, Lync Online, Mobile Device Email across HW and SW.
• Installing Services on Windows servers as per the requirement.
• Maintaining Employee Data and updating their username/password in the Database.
• Setting up new users' accounts and profiles and dealing with password issues.
• Connecting to User PCs and remotely operating them over technical queries.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Preparing project related reports on daily basis.
• Creating cases over every query that has been addressed and following up with them.

Technical Support Executive

Confidential

Responsibilities:

• Role of Regional Engineer with monitoring tools/problem solving of leased Internet links from different ISPs to LAN.
• Desktop support for 700 systems, including hardware, software and network issues, troubleshooting and resolving them within a short time by maintaining SLA of 100%.
• Effective communication with clients for problem solving in case of any link issues.
• Configuring servers, ensuring all security policies are applied and patches are regularly updated in desktops.
• Attending network related calls and resolving them within the SLA.