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Administrative Coordinator Resume

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Washington, DC

SUMMARY:

  • Collaborative and detail oriented professional with over 10+ years’ experience In the Administrative Specialist field.
  • Key professional strengths include Complex Problem Solving by possessing exceptional task resolution techniques used to identity customer needs with a goal to resolve,
  • Finalizing Administrative procedures by effectively prioritizing daily administrative duties to improve front office procedures
  • Executive support and Office Management Skills by possessing unique management used to motivate team member’s performances.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Administrative Coordinator

Responsibilities:

  • Responsible for coding medical records utilizing current ICD-10CM and CPT-4 classification systems
  • Supervise and develop medical office personnel to ensure maximum efficiency in practice operations including staff selection, onboarding/training, scheduling, and other personnel related activity.
  • Ensure practice is providing the appropriate level of patient service including the resolution of patient concerns/issues.
  • Manage, implement and maintain office policies and procedures.
  • Oversee compliance related activity.
  • Provide additional administrative support to the physician through the completion of assigned tasks.
  • Participate in staff meetings and other in-services or training and is accountable for the information/education provided in those meetings.

Confidential, Largo, MD

Receptionist

Responsibilities:

  • Managed front desk by welcoming 200+ Kaiser Members by name, distributed general data about services/policies/benefits, issued referrals to the appropriate Physicians, served as a Switchboard Operator.
  • Informed patients about payment methods or Medical Financial Assistance Programs, performed monetary transactions in accordance with established guidelines that included: receiving cash from the patients/members, completing receipts, posting transactions, reconciled the billing, and returned the change fund.
  • Collaborated with Facility Operations Manager along with Medical Office Building exercising independent judgment to process senior level confidential information, while Supporting team members with other administrative functions by: creating monthly calendars, coordinated meetings, scheduled conference rooms, set-up video conferences, distributed agendas, prepared Microsoft Word or Excel presentations, ordered refreshments, monitored the reception area, supply usage, and generated New Employee packages for orientations.
  • I efficiently responded to member inquiries and documented them in CHATS related to various changes/corrections for: demographics updates, replacement IDs, made quick changes for member discrepancies and validated the basic benefit data related to co-pays/co-insurance/deductions/ and other KP plans.
  • Monitored the printers for incoming documents to process swiftly, collected filings, scanned documents from clinical area to add medical record numbers, opened/sorted/routed mail, and processed cash/checks/ or credit card payments.
  • Processed same day Release of Information Request via KP Health Connect EMR, for requested patient charts, issued written/verbal orders while staying within HIPPA Policy and procedures.

Confidential

EyeWear Consultant/Patient Care Svc. Coordinator

Responsibilities:

  • Greeted 70-150+ patients while performing intake by verifying insurance benefits, responded to phone calls, and followed the company standards HIPPA privacy and security regulations to schedule appointments.
  • Provided patients with comprehensive explanation of their insurance benefits, the company’s cost of goods and retail fee schedules, eliminate situations when cost-conscious patients were considering taking the prescriptions to a discount retailer (walking Rx) that might harm their vision.
  • Maximized sales by issuing brochures on eye care, solved office problems, promoted services and products while performing the pretesting/fittings for eyeglasses/contact lens and precisely managed the patient payment transactions.
  • Educated patients on Rx’s and care of lenses, the pupil meter, PD ruler, and lensometers for proper fit and measurements.

Confidential, Alexandria, VA

Administrative Assistant

Responsibilities:

  • Processed 15-70 cases a day for disabled travelers and replied in a professional manner to multiple crises in order to resolve/mediate/and document all problems using the agency specified applications and I guaranteed positive customer engagements.
  • Demonstrated my Project Management expertise and created Plans of Actions and Milestones (POAMs) communication packages which articulated the specific details for project deliverables, courses of action, roles and responsibilities, and deadline dates. The strategic communication packages were presented in meetings to Senior Level/Functional Teams/and Working Groups.
  • Created and filed highly confidential and sensitive documents with Personal Identification Information (PII) that included: Travel Card Applications, Training Requests, Training Certifications, Leave Documentation (Requests/Approvals/Absences/OT/or Holiday Forms), Human Resources Documents (Personnel Forms/Appraisals/Disciplinary Letters), and HIPPA.

Confidential, Clinton, MD

Office Manager

Responsibilities:

  • Performed Human Resource assignments by interviewing, verifying employment, training new employees. Processed Payroll, and prepared required documents for employment in compliance with the U.S. Department of Labor I-9 Form.
  • Executed the company yearly vision, developed Financial Management Systems using Microsoft Office Suite for concise bookkeeping/scheduling/accounts payable and receivable.
  • Greeted 40+ clients, scheduled appointments, and resolved a range of admirative and business operations discrepancies.

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