SUMMARY:

• IT professional with more than 10 years of experience
• Extensive knowledge in Microsoft Exchange 2003/2007/2010/2013/2016 / Office 365, Lync 2010/2013, SFB 2015
• Designing and implementation experience in Exchange servers with DAG and CAS Array.
• Provided setup and architecture for Unified messaging, designing mail flow and meeting the requirements for external connectivity like OWA, ActiveSync and Outlook anywhere.
• Deployment and troubleshooting of Lync 2010, 2013 an SFB 2015 setup within the enterprise voice
• In depth knowledge on designing of Lync 2010, Lync 2013 and SFB 2015
• Experience with PowerShell scripting
• Exchange Hybrid deployment in Amazon Web Services cloud.
• O365 Hybrid setup with Exchange 2010, 2013 and 2016
• Designed and implemented Office 365 Hybrid environment
• Built Virtual Machines using Hyper V and VMWARE.
• Used VM’S with Windows 2008 and 2012 Servers to save cost within environment.
• Managed the Active directory for the Windows 2008 and 2012 environments
• Strong knowledge of TCP/IP, network practices and concepts.
• Load Balancer migration from ACE to NetScaler+ZScaler
• Adept at troubleshooting and resolving any issues that come up for Active Directory, Exchange, Lync, Skype for Business and Windows.
• Design, test and deployment of network and security solutions for medium to large scale networks.
• Knowledge of Information Security practices and technologies including firewalls.
• Designed, configured, implemented and maintained an enterprise messaging environment including Office 365, Exchange 2013, SFB 2015
• Windows server 2016, 2012, 2008R2, 2007, 2003 management experience as well as upgrading and decommissioning.
• Planned and utilized deployment of Symantec Backup for Data protection within Exchange and Windows environments
• Implemented and maintained an Active Directory Environment supporting end users
• Test, troubleshoot and evaluate all hardware, operating systems, and server - level applications associated with the Lync 2013 environment and recommend appropriate server products and services to meet customer needs
• Configured High Availability of client access through the use of CAS Arrays
• Knowledgeable of anti-virus and anti-spam email filtering through Symantec, enforcing client email security policies

PROFESSIONAL EXPERIENCE:

Confidential

Sr. O365 Design Engineer

• Supported and maintained the Hybrid Domino/Exchange 2013/O365 environment for 20,000+ users
• Migration of 12,000+ Domino Mail files to O365(User Mailboxes)
• Training and supervision of L2 Exchange & O365 Admins
• Migration of 3,000+ Domino Mail-in databases to O365(Shared Mailboxes)
• Configured Tenant level policy restrictions Exchange and Skype for Business Online.
• Federation of SFB Server 2015 to SFB Online - O365
• Troubleshooting connectivity issues for Skype for Business 2015 users
• Troubleshooting SFB Online AutoDiscover and EWS issues
• Configured SMTP Relay access for mailing 4,000+ applications servers
• Installation of Exchange Servers in Model and Production Environments
• Migration of SMTP Traffic from Domino to Exchange 2013 servers
• Setup of Database Availability Group for Exchange 2013 servers
• Mailbox database management and balancing
• User Migration from SFB Server 2015 to SFB Online
• SCCM deployment of O365 Pro Plus
• Troubleshooting DAG issues, Mail flow and OWA connectivity issues.
• Exchange Online DLP, Hygiene, and Quarantine monitoring
• Inbound Mail Management using IronPort
• Outbound Mail Management using Exchange Online Protection
• Microsoft Intune Deployment and Administration
• Silverlight to IBIZA migration for Microsoft Intune
• Resolved Mail Flow/ routing issues
• Process Documentation for Level 1&2 Support Teams.
• Federation Setup between Exchange 2010 and O365.
• Scripting and Automation using PowerShell
• Journaling integration of AXS One with Exchange 2013 and O365
• Planning and Enterprise Deployment of PhishMe Reporter for OWA, Outlook Client and Mobile Devices
• Design and and deployment of Azure Application Gateway and VM Scale set configuration for application servers

Confidential

Sr. IT Exchange Engineer

• Supported and maintained the Hybrid Exchange 2010/2013/O365 environment for 15,000+ users
• Recreated duplicate and corrupt mailboxes by Exporting data, creating new mailbox, and Importing mail
• Troubleshooting connectivity and client access issues for Exchange 2010, 2013 and Exchange Online
• Troubleshooting connectivity issues for Lync 2013 users
• Performed CAS Array migration form ACE to NetScaler Load balancer for 15,000+ users
• Implemented DKIM and DMARC (Inbound and Outbound) for O365 tenant
• Troubleshooting and resolution of DNS and Lync Federation issues
• Created 100+ new Lync and Exchange users
• Troubleshooting Auto Discover issues
• Troubleshooting AD, ADFS and DirSync issues
• Configured SMTP Relay access for managed applications
• Mailbox database management and balancing
• SCCM deployment of O365 Pro Plus
• Troubleshooting DAG issues, Mail flow and OWA connectivity issues.
• Worked with Network Team in relocating servers from Colocation environment
• Troubleshooting journaling and Enterprise Vault issues
• Monitored exchange environment and conducted reporting using PROMODAG
• Deployed Client and Server patches using SCCM
• Monitoring environment DLP, Hygiene, and Quarantine
• Inbound mail management using IronPort
• Automated tasks using PowerShell

Confidential

Exchange/O365 Engineer

• Supported and maintained the Exchange 2013/O365 environment for 17,000+ users
• Recreated corrupt mailboxes by Exporting data, creating new mailbox, and Importing mail
• Performed O365 Tennant to Tenant Migration using Migration Wiz
• Troubleshooting connectivity issues for Exchange online and Skype for Business Online
• Identify and troubleshoot OWA / Outlook Anywhere / ActiveSync external access issues
• Set and maintained Email Address policy
• Message queue viewing and taking necessary action
• Configured and Managed devices using AirWatch (iOS, AFW)
• Configured Skype Dial-in and PSTN conferencing for users
• Resolved Skype connectivity and Barbell issues.
• Perform administrative and bulk tasks using PowerShell
• Enabled federation with accepted domains
• Troubleshooting outlook connectivity issues.
• Troubleshooting mailbox and skype delegation issues
• Worked with AD and Networking teams to setup remote environments for Citrix users
• Created 1000+ new O365 users running on Citrix
• Worked with AD team to implement full server environment in AWS including ADFS for SSO
• Setup of Exchange 2016/O365 Hybrid Infrastructure in AWS with HA implemented
• Deployment of Azure AD Connect Servers in AWS

Confidential

Lead Exchange Engineer

• Supported and maintained the Exchange 2013 environment for 1500+ users
• Recreated corrupt mailboxes by Exporting data, creating new mailbox, and Importing mail
• Moved mailboxes within the infrastructure as necessary to evenly distribute mailboxes across databases to optimize authorized user performance
• Performed Data Recovery by Re-connecting to Deleted Mailbox for users within the organization
• Perform Mailbox/Public Folder Restores in connection with retention policies
• Schedule periodic maintenance like (Store Mailboxes Balancing, Database offline defrag)
• Tracked email messages, troubleshot message flow, and Outlook calendar issues
• Configure resource mailboxes to allow for team access to mail resources
• Public folder administration and management performed to create and maintain sharing capabilities
• Created Hybrid environment with Exchange 2013 and Office 365
• Implemented federation with Office 365 and planned move of mailboxes to Office 365
• Implemented Azure services and ADFS to provide single sign-on authentication within organization
• Troubleshooting Public Folders replication and Exchange storage issues
• Troubleshooting non-routed emails
• Provide support for accessing messaging services through different endpoint types such as computers with web browsers (Outlook Web Access), email clients using POP3 or IMAP4, and mobile devices.
• Regular patch management of exchange. This is not OS patching which is covered by the Midrange support teams. These can be triggered by monthly update issued by Microsoft
• Manage and support Skype for Business 2015 environment.

Confidential

Exchange Architect

• Designed and implemented Exchange 2013 environment.
• Planned the Migration from Exchange 2010 to Exchange 2013.
• Troubleshooting DAG issues, Mail flow and OWA connectivity issues.
• Troubleshooting issues related to OAB, Client connectivity and Mailbox databases.
• Creating RBAC policies and training new admins for exchange environment.
• Created throttling policies on the exchange server
• Management of Public folders
• Creation and implementation of In-place and Legal Hold.
• Enabled UM with Lync. Configured the Dial plans and auto attendant.
• Implemented Archive mailbox, MRM, throttling and Transport rules.
• Implemented a Smart host for the outgoing e-mails and IronPort for incoming e-mails to be filtered.
• Setup a Hybrid environment with Exchange 2013 and O365.

Confidential

Exchange Engineer

• Worked on migration of 2007 exchange server to Exchange 2010.
• Configured co-existence between 2007 and 2010
• Decommissioned the old 2007 servers after the migration was completed.
• Troubleshoot and support any issues arising on AD, DNS and Exchange.
• Created DAG and CAS array in the environment by using the F5 load balancer.
• Create scripts to automate tasks like creation of mailbox, MRM policies, UM mailbox and environment health check.
• Delegated permissions to shared mailboxes and distribution lists as needed
• Configuring the mail flow for the Hybrid setup and also configuration of the Microsoft Online Portal in O365.
• Customize the Active sync policies
• Created ActiveSync policies for allowing specific set of handsets.
• Addressed issues with user connectivity, server resources and network resources
• Implement anti-spam on the HUB servers for protecting the environment from Spam attack.
• Perform diagnostics of Arrays, Transport Hubs, Mailbox Servers, CAS Servers, Domain Controllers and more.
• Worked on Exchange Federation with another forest.
• Implement the Outlook client rules via Group Policy.
• Cross forest move mailbox performed.
• Managed and migrated OCS2007 to Lync 2010
• Led the deployment for LYNC 2010
• Used F5 load balancer for reverse proxy in Lync
• Implemented SQL Mirroring for Lync. Also enabled Archiving and Monitoring.
• Implemented enterprise voice with Lync by using the Sonus gateway.

Confidential

Exchange Administrator

• Maintaining the current Exchange 2007 environment with CCR deployed.
• Designing and completing the migration of exchange .
• Setup DAG and CAS array and also setup OWA and ActiveSync.
• Take exchange backups and perform exchange restore.
• Setup ActiveSync, OWA and Outlook anywhere for external users on the network
• Perform routine preventative maintenance and evaluate the system for capacity
• Manage the DHCP and create new Scopes and Lease as per the requirement.
• Design the Mail flow for the current exchange environment.
• Configuring remote PowerShell for management of exchange
• Perform maintenance and patching of all the windows servers
• Troubleshot connectivity issues with mailboxes and Outlook.
• Troubleshooting OAB and ActiveSync issues.
• Implemented DAG in DAC mode.
• Delegated permissions to shared mailboxes and distribution lists as needed
• Troubleshoot Outlook connectivity issues, Offline mailbox, cached mailboxes and credential issues
• Created PowerShell scripts for generating health check reports for the environment.
• Managed network printers across company
• Troubleshooting issues with IIS and analyzing IIS logs.
• Retrieve mail and folders from archive upon request from management.
• Designed and deployed OCS 2007 Enterprise edition.
• Assigned Edge role for external sign in.

Confidential

Network Support Engineer

• Grew and managed accounts in specialized banking services for information technology, ISP, and communications clients.
• Contributed to strategic planning and network implementation.
• Cisco Router and switch configuration
• Design and implementation of LAN and WAN networks for remote branches
• Network Maintenance and Troubleshooting
• Administered Microsoft Windows Servers (Active Directory, Exchange Mailbox), Microsoft Workstations and network security devices for plus 300 users as well as corporate office users.
• Responsible for hardware and software applications for workstations, servers (HP and Dell), and (Cisco and HP) network data communications.
• Collaborated with department leaders to assess network capacity needs and kept inventory for the entprise.
• Provided and applied network access, security, software update and usage policy, (Symantec Endpoint Protection 10, WUS Server, GPO and Network access)
• Performed hands-on administrator, monitoring, and troubleshooting (Motorola mobile devices, Cisco access points and Toshiba barcode printers.

Confidential

Network Engineer

• Provided technical support that enabled remote branches of commercial banks to link their head offices.
• Cisco Router and switch configuration, Fundamentals, Network Troubleshooting
• Managed Users and Computers through Active Directory
• Performed troubleshooting of supported desktop operating systems and applications
• Provided daily written updates on status of current tickets, open issues and projects to IT Managers