SUMMARY:

• Over 12 years of experience in information technology in an enterprise environment
• Managing of Active Directory, Domains, Windows Server, GPOs, DNS, Identity management, PKI and authentication
• Messaging/collaboration experience comprises Office 365, Microsoft Exchange, PowerShell, Active Directory, Email Hygiene, Email Gateway, Mobile Device Management and supporting enterprise software on the Windows Server platform
• Information Security and Information Governance experience with HBSS, HIPS, ePolicy Orchestrator (ePO), ACAS SCAP, DLP, Symantec Enterprise Vault, Commvault, Endpoint Protection and network load balancer
• Active security clearance, IA compliance, experience with DoD/federal agencies and DISA Security Technical Guides (STIGs)

PROFESSIONAL EXPERIENCE:

Technical Architect

Confidential, Northfield, IL

Responsibilities:

• Assess existing Exchange 2010 infrastructure and migration readiness to Office 365 and provided a functional, design and migration plan

Infrastructure Architect

Confidential, Naperville, IL

Responsibilities:

• Lead the Legacy Exchange migrations to Office 365 Exchange Online
• Troubleshoot issues with Office 365 mailboxes post/pre - migration
• Manage Exchange Online, SharePoint Online, Skype for Business Server 2016, Microsoft Teams and Planner, Azure AD
• Configure & Deploy Azure Active Sync & ADFS Server Farm with Proxy Server on Windows Server 2012/2016
• Implement Azure Intune MDM with ADFS claim rules and MFA
• Upgraded DirSync to AADSync to sync data from on premises to Azure Active Directory
• Implement Proofpoint Enterprise Protection and TAP to replace End of Life McAfee Email Gateway
• Implement Creston Skype Room System v2 with QOS and bandwidth requirements
• Manage and configure A, MX, SPF and DNS records and firewall rules
• Manage virtual and physical servers with Windows Server 2008 - 2016
• Manage the physical and virtual environment (VMware/Hypervisor) of 50 plus servers
• Monitor server alerts and troubleshoot related issues
• Develop and maintain documentation about current environment setup, standard operating procedures, and best practices.

Principal AD/Exchange Engineer

Confidential, Norfolk, VA

Responsibilities:

• Architected the requirements for Exchange infrastructure for classified and unclassified networks
• Managed AD, Group Policy, Identity management, PKI and authentication protocols
• Installed and configured and migrated mailboxes and public folders to Exchange 2013 and decommissioned legacy servers
• Configured SSL certificates, DNS entries, send connectors and routing through mail gateway
• Configured messaging protocols for MAPI, EWS (Exchange Web Services) and EAS (Exchange Active Sync)
• Ensured compliance with DISA Security Technical Implantation Guides (STIGSs)
• Installed/configured FortiWeb web application firewall (WAP) to publish/protect OWA using smart card authentication
• Implemented Common Access Card (CAC) authentication to access external OWA site with DoD PKI standards on gov issued Apple iPhone and iPad using Rosa smart card readers and Thursy Software mobile browser with smart card reader
• Authored technical documentation and admin guide for managing Exchange, FortiWeb and smart card readers
• Created statement of work (SOW) and implemented project requirements

Principal AD Engineer

Confidential

Responsibilities:

• Performed data discovery and architecture/design for Confidential migration projects
• Managed AD and domains and created new greenfield infrastructure including creating domains/forest
• Created and managed credentials, domain policies, GPOs, OUs and DNS
• Deployed Windows Server 2016 forest and domain functional level and installed, configured and tested WSUS, SCCM, HBSS, HIPS and Exchange 2016 servers in lab environment
• Restructured Active Directory Domains within a forest using ADMT and collapsed child domains
• Built Exchange 2016 servers and designed DAGs and CAS array in new greenfield environment
• Integrated Exchange with load balancing, anti-spam and content filtering solutions
• Managed McAfee ePO Orchestrator and published policies to push Security for Exchange
• Authored design documents, built and tested procedures, established/recommended policies on system use and services

Environment: Microsoft Exchange 2016, Active Directory, PowerShell, HBSS, SCCM

Senior AD/Exchange Engineer

Confidential, Rosemont, IL

Responsibilities:

• Monitored and identified capacity and performance issues for Microsoft Exchange traffic to ensure continued, uninterrupted operation
• Conducted testing and developed disaster recovery plans to detect faults, minimize malfunctions, and backup systems
• Managed Cisco IronPort and all inbound and outbound email flow
• Implemented Exchange Federation with MB Mortgage
• Managed and troubleshooted DNS TLS certificates
• Conducted day to day Administration of Microsoft Exchange 2010 and 2013 infrastructure and Active Directory groups
• Participated in on-call 24x7 support as needed in the event of system outage or failure
• Managed MDM devices including iOS and policies
• Manage the implementation and operations of a mobile device management solution, which included server-based installation and management, patches and upgrades

Environment: Office 365, Microsoft Exchange, Active Directory, Cisco IronPort, PowerShell, MDM, AirWatch

Principal AD/Exchange Engineer

Confidential, Washington, D.C.

Responsibilities:

• Provided oversight on Migration from Exchange 2007 to 2013 designed by Microsoft; Pilot select users for migration
• Verified buying hardware, sizing requirements
• Subject matter expert for Exchange, BES, IronPort and RightFax
• Wrote PowerShell scripts to be used by help desk to create new users and mailbox and perform health checks
• Trained help desk and wrote documentation

Environment: Exchange 2007-2013 on premise, Active Directory, Cisco IronPort, PowerShell, BES, RightFax

Senior Messaging Architect

Confidential, Raleigh, NC

Responsibilities:

• Assisted CTO and Confidential management in securing the existing messaging environment, including the review and revision of mailbox permissions for targeted individuals or groups, removal of permissions for identified resources, and evaluation of the environment irregularities, anomalies, or risk areas
• Developed administrative support resource requirements for execution of day-to-day administration and monitoring/reporting for the MS Exchange environment, both on premise as well as Office 365
• Completed migration from Lync 2010 to Skype for Business
• Generated Weekly Administration Issues, Weekly Risk Log, and recommendations for system modifications
• Performed an assessment for Exchange 2016 to Exchange Online migration
• Performed a mailbox migration pilot and migrate user mailboxes to Office 365 working with Microsoft's FastTrack Onboarding Center (OBC)
• Administered Exchange 2016 server, and resolved tickets in post migration phase
• Reduced risk through the development and implementation of MDM policies — including security and reporting

Environment: Office 365, Microsoft Exchange 2016, Migration, Lync 2010, Skype for Business, AirWatch MDM

Senior AD/Messaging Architect

Confidential, Chicago, IL

Responsibilities:

• Managed Exchange 2013, Lync 2013, Enterprise Vault and DLP
• Stabilized the current Enterprise Vault environment comprising of multiple partitions and storage groups and partitions
• Rollout of EV services from a few mailboxes to enterprise wide including both Outlook plug-in and EV search
• Redistributed and move mailbox archives across the Enterprise Vault environment
• Moved the SMTP Journal archives from over utilized physical server to new virtual Enterprise Vault servers
• Decommissioned legacy physical Enterprise Vault server and legacy Exchange servers
• Set policies for archiving and retention and managed Vault Store Partitions and SMTP Journaling tasks
• Performed ongoing administrative and operational tasks and transfer knowledge to internal IT personnel
• Develop and document a governance plan for SharePoint and assist in the redesign and upgrade from 2010 to 2016
• Participated in all Active Directory and Messaging-related tasks for business continuity and disaster-recovery testing
• Managed Symantec Clearwell for eDiscovery to meet all legal hold obligations

Environment: Exchange 2016, Enterprise Vault, Data Governance, Storage, Virtualization, DLP, NAS

Senior Messaging Engineer Lead

Confidential, Scott AFB, IL

Responsibilities:

• Managed 250+ Exchange servers for 800,000+ users for a global non-classified network
• Implemented, monitored, troubleshooted, maintained, upgraded, and secured all Windows-based systems with a primary focus on messaging systems
• Monitored maintenance on several highly available server clusters and ran daily reports to check the health status of the Exchange servers and services for classified and non-classified networks to ensure continuity of service
• Performed patch management on a scheduled basis for Exchange, Good Mobile, and Blackberry servers
• Troubleshoot mail flow issues, mailbox account problems, and system outages for 800,000+ Exchange users
• Implemented and managed and configured Lync 2013 servers and clients; supported IM and presence features
• Administered Good Mobile and BlackBerry servers for Mobile Device Management; set policies and security profiles
• Managed Cisco IronPort and Email Data Loss Prevention (DLP), including review of DLP incidents
• Responded to Classified Message Incidents (CMI) by investigating and sanitizing affected mail servers and databases.
• Completed mailbox backups and restores for investigative, legal, Freedom of Information Act (FOIA) purposes based on available data.
• Provided continuity of operations as the shift lead by disseminating information on current and resolved issues of note

Environment: Microsoft Exchange 2010, DAG setup and replication, Active Directory, PowerShell, DLP, Lync 2013

Senior Exchange Engineer

Confidential, Rosemont, IL

Responsibilities:

• Administered Microsoft Exchange 2010/2007; troubleshoot and resolved escalated tickets and requests
• Supported 10K mailboxes and 4K Lync users in co-existing Exchange 2007/2010 environment
• Identified and resolved Quest 2007 - 2010 sync issues
• Wrote PowerShell scripts for Exchange; AD queries as requested
• Performed primary and secondary DNS zone adds/troubleshooting; mail flow inbound and outbound issues
• Troubleshooted mailbox moves, pst exports and imports, mailbox size and item count reduction 1:1 with end users
• Served as primary resource for Exchange/AD/Lync escalated issues and on-call support for global users
• Designed DAG setup and replication including database failover/failback and mailbox restoration
• Designed and implemented MDM and integration of Office 365 and mobile apps
• Assisting Office 365 customers with configuration of on-boarding tools and processes technology via phone and email
• Setting up Office 365 from scratch with configuration and deployment
• Outlook set up in Office 365; Update existing workstations with Office 365 Email Archiving/Data Migration
• Setting up Office 365 from scratch with configuration and deployment
• Meet with key business owners to review their document management needs, SharePoint needs and then create project plans on how to meet those needs

Environment: Microsoft Exchange 2007-2013, DAG setup and replication, Active Directory, PowerShell, Quest

Senior Exchange Engineer

Confidential, Chicago, IL

Responsibilities:

• Administered Exchange 2013/2007; troubleshoot and resolved escalated tickets and requests
• Collaborated with a Microsoft Premier engineer to review design documentation for Exchange 2013 migration
• Simulated production environment in a Microsoft lab to test Exchange 2013 migration
• Architected, installed and configured Exchange 2013 server roles in a multi-site domain including Outlook for iOS
• Migrated and moved users from Exchange 2007 to Exchange 2013 including pilot program
• Created and enforced messaging/email policies
• Authored and maintained knowledgebase articles for end users and help desk staff related to messaging
• Troubleshoot and resolved escalated/executive messaging incidents/requests including email delays, email and calendar tracking, delegate/folder permissions, email archiving, storage quota limits, and diagnosing NDRs
• Configured, maintained and monitored Microsoft Forefront for message hygiene including spam filtering, anti-virus, secure mail, email encryption, message tracking, custom policies and filters, and requests
• Administered, maintained and cleaned up Symantec Enterprise Vault for email archiving and retention policies
• Supported and configured mobile devices including Android and iOS with Good for Enterprise
• Decommissioned Blackberry devices and servers
• Performed cleanup of Exchange public folders and OUs for maintenance and preparation of migration
• Maintained and updated and repaired the Global Address List (GAL) and domain infrastructure, DNS, DHCP
• Configured, troubleshooted and updated policies and filters for Symantec DLP

Environment: Exchange 2013/2010/2007, DAG, Active Directory, Forefront Online Protection for Exchange (FOPE), Symantec Enterprise Vault, Symantec DLP, Outlook 2010/2007, Good for Enterprise, listsrv

Senior Messaging Engineer

Confidential, Morton Grove, IL

Responsibilities:

• Administered, updated and monitored Exchange 2007
• Troubleshoot and resolved escalated tickets and requests including shared mailboxes and folder permissions, retention policies, custom forms, Offline Address Book (OAB), Free/Busy
• Performed Active Directory administration - Group Policies (GPO), permissions cleanup, update AD schema
• Updated Exchange and messaging enterprise software to latest service packs and updates
• Scripted PowerShell commands to repair Exchange CCR mailbox databases after failed LAN/WAN circuit
• Installed, configured and administered Blackberry Enterprise Service 10 on new VM; moved users from BES 5.x
• Backed up and recovered/repaired Exchange mailbox databases using Symantec and PowerShell; disaster recovery
• Installed, configured and administered Blackberry Enterprise Service 10 on new VM; moved users from BES 5.x
• Supported mobile devices including iPhone, iPad and Android with Good for Enterprise
• Tracked mobile devices, including upgrade status; worked with vendors to resolve issues and requests
• Administered Mimecast for email archiving, spam filtering, security and continuity
• Administered MailMarshal for hosted Anti-Virus & Anti-Spam
• Configured Global Address List (GAL) sync with Microsoft Forefront Identity Manager (FIM) 2010
• Created project proposals including documenting procedures and test plans; communicated project updates/details

Environment: Exchange 2007, BES 10.1, Good for Enterprise, MailMarshal, Mimecast, websense, VMware, VSphere

Windows Administrator

Confidential, Abbott Park, IL

Responsibilities:

• Planned and executed Active Directory Migration from Windows Server 2003 to Windows Server 2012
• Migrated users, PCs and groups to Windows 7, Office 2010 and Lync 2010
• Troubleshoot: AD, Outlook/Exchange, WebEx, Lotus Notes, SAP, CITRIX, Windows (7, XP, Server 2008), Lync
• Created and utilized technical documentation in knowledgebase for end users and IT
• Actively tracked, escalated and followed up on cases using Remedy ITSM
• Configured and troubleshoot DNS Forward/Reverse Lookups on Domain Controllers
• Authored and prepared technical documentation and knowledge base for end users and IT staff

Environment: Windows 7, Lync 2010, Office 2010, Active Directory Migration, Citrix, Lotus Notes, Cisco

Exchange Administrator

Confidential, Lincolnshire, IL

Responsibilities:

• Piloted and planned migration of 30K mailboxes from Exchange 2010 on premise to Office 365
• Migrated from Lotus Notes to Office 365 on premise for 30K mailboxes
• Assisted with self-migration of acquired companies with 300 to 8K mailboxes from Exchange 2010 to Office 365
• Collaborated with and trained Lotus Notes Admins to troubleshoot in Microsoft Exchange/Outlook environment
• Piloted and tested Microsoft Office 365 and Microsoft Lync Server using Microsoft Hyper-V Server 2012
• Installed, configured and migrated to Lync 2010 from Office Communicator 2007 R2 (OCS)
• Planned, installed, configured and monitored Microsoft System Center Operations Manager (SCOM)
• Monitored system state, health, and performance of multiple servers including Microsoft Exchange Servers, Blackberry Enterprise Server (BES), and ADFS Servers
• Backed up, monitored and moved Database Availability Groups (DAG) for Exchange Server 2010 using Data Protection Manager (DPM)
• Provided support for Exchange 2010 on premise environment and migration and post migration issues

Environment: Microsoft Exchange 2007/2010, Lync Server, Office 365, System Center (SCOM, MOM, DPM), Lotus

Network Engineer

Confidential, Chicago, IL

Responsibilities:

• Installed and managed over 10,000 Cisco IP Phones & PC’s for new & existing users
• Configured VoIP phones and user accounts for new and existing users via Cisco CallManager (CCM) and created voicemail accounts using Cisco Unity
• Integrated the Cisco Unified Wireless IP Phones (79XX series) with Cisco Unified Communications Manager (CUCM) using IEEE 802.11 over a Cisco access point
• Monitored and resolved over 20 Level II support tickets daily using ICS Ticketing System
• Provided phone support to onsite techs performing installations and tickets from command center
• Configured Cisco 7500 and 12000 series routers to resolve escalated trouble tickets
• Created project proposals including documenting procedures and test plans.

Environment: Cisco CUCM, CCM, Unity, Unified IP Phones

Exchange Administrator

Confidential, Hoffman Estates, IL

Responsibilities:

• Migrated over 8,000 users from Confidential to Microsoft Active Directory
• Migrated 8,000 Lotus & Domino Notes users to Microsoft Exchange Server 2010
• Set up new user’s Active Directory account, e-mail, phone, and printer
• Cleaned up Active Directory permissions, group policy maintenance and resource assignment
• Supported users during migration and trained senior managers
• Supported Lotus Notes, Sametime, Quickplace/Quickr, and Notes Connector

Environment: Microsoft Active Directory Migration, Confidential, Exchange 2010, Lotus Notes

Desktop Technician

Confidential, Chicago, IL

Responsibilities:

• Provided Level I/Level II onsite, phone and e-mail technical support for all students, faculty and staff using BMC Remedy Action Request System
• Migrated PCs from Windows XP to Window 7, installed and updated desktop applications on all lab/office PCs
• Performed weekly preventative maintenance on 600+ computers and lab equipment
• Reimaged onsite and remote PCs using Norton Ghost Software
• Created and reset student and faculty user accounts using Microsoft Active Directory

Environment: Microsoft Active Directory, Windows 7/XP, BMC Remedy, Norton Ghost

Systems Engineer

Confidential, Chicago, IL

Responsibilities:

• Created and managed Active Directory Group Policies
• Built and configured AD Certificate Services
• Upgraded AD from 2003 to 2008 and troubleshoot issues resulting from the upgrade
• Created and managed Group Policy Objects in Microsoft Active Directory 2003 and 2008
• Deployed and managed enterprise ADFS environment

Environment: Microsoft Active Directory, Group Policy, ADFS