IT Technician Resume

SUMMARY:

Motivated network and systems administrator experienced in Tier 1 and Tier 2. Currently training in network security and seeking a position in Tier 3 or Tier 4 network security and administration.

TECHNICAL SKILLS:

Software: Windows XP/Vista/7/10, SharePoint, Internet Explorer 7/8/9/10, Microsoft Office 2007/2010, Outlook, Windows Service, Kentico, Google Chrome, Firefox, WebEx, Windows Server 2008, Windows Server 2012, Windows Server 2016, KACE Imaging, Unifi, Office 365

Support and IT administration software: Bomgar, GoToAssist, Remedy, Active Directory, ServiceNow

Networking: VPN, TCP/IP

PROFESSIONAL EXPERIENCE:

Confidential

IT Technician

Responsibilities:

Imaged and deployed over 300 Laptops using KACE Imaging software
Add Machines to the Domain.
Transferred users data from old Machine onto the new laptop
Installed various software via the network
Installed and Configured Secure Pulse VPN
Remapped Network Drives, Printers and Outlook .Pst files
Transferred old equipment to be recycled.
Troubleshoot user related issues if needed in a timely manner.

Confidential

IT Technician

Responsibilities:

Imaged over 1,000 Dell Laptops from Windows 7 to Windows 10
Packed and Secured all equipment in Dell Laptop Carts.
Troubleshoot issues with laptop
Deployed to Several DC Public Schools

Confidential

System Administrator

Responsibilities:

Configure servers and manage networks, including setting up routers and switches and leading cable - running projects.
Create, oversee, and resolve help tickets in Confidential .
Manage migrations, including helping to manage the migration from Windows 7 to 10 for over 100 employees using Windows Deployment services.
Created, managed, and updated tickets using SysAid Ticketing system.

Confidential

IT Contractor

Responsibilities:

Supervise software migration and setup: Migrated organization from on-premise Windows Exchange to Office 365; set up and manage Microsoft Azure.
Managed purchase order equipment and software for clients.
Managed client cloud-based endpoint security
Managed client patching and vulnerability assessments using SecPod
Installed and configured email on mobile devices including Android and Apple IOS phones and tablets.
System administration for clients including add, delete, and manage users within Active Directory.
Image workstations
Created, managed, and updated tickets for clients using ManageEngine Service Desk Ticketing system.
Creating policies and procedures, including a workshop to train users on Office 365 & the Microsoft app suite, including SharePoint and OneDrive.

Confidential

Technical Support Engineer

Responsibilities:

Inventoried IT office equipment for district and state representatives.
Maintained hardware: coordinated warranty replacements for mobile phones, PCs, and printers and configured Blackberry devices.
Resolved Internet connectivity issues using Remote Assistance, Remote Desktop, and GoToAssist.
Migrated PCs from Windows XP to 7.

Confidential

Customer Support Analyst

Responsibilities:

Maintained Windows Server accounts, including account creation, deactivation, and passwords.
Provided end user support and training for SharePoint 2010 Foundation.
Performed telesales and scheduled appointments.
Assisted with the design, migration, and updates of Kentico websites.
Supported Microsoft Office 365 migration, archiving, eDiscovery, compliance, and data loss prevention.

Confidential

IT Technician

Responsibilities:

Configured IT for new offices on Capitol Hill for several members of Congress.
Set up and maintained Cisco equipment.

Confidential

Consulting Technical Support Engineer

Responsibilities:

Resolved issues with printers, PCs, laptops, and Internet connectivity.
Set up and maintained workstations, including replacing laptop screens.
Created user accounts and reset passwords using Active Directory.

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