SUMMARY:

• Over 11+ years of experience in IT Operations Hardware and Cloud Support and Networking with a broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, support and administration in Agile environments.
• Strong experience installing and administering Server 2000, 2003 and 2008, 2010 including Standard, Advanced and Enterprise editions.
• Asset Management experience with MS Office 365 and Active Directory installation and configuration. Network Security + Training
• Hardware: Citrix Administration, ESXI VMware Client, Terminal Service Management
• Operating Systems: Windows 10 /2000/XP/7/8/10, Windows Server 2000/ 2003/2008
• Ancillary Skills: Maintained and updated Symantec Antivirus Server, and clients, MS Office Suite, Network Essential, MS Servers Administration, MS Outlook, VPN Administration, LDAP Administration, Active Directory Administration, Solar Winds Network Versatile Management, Symantec Backup Exec for Windows, Remote Assistance, Quantum Application (SDLT update), Zenoss monitoring, AS/400 backup, Microsoft Windows, Exchange Server, SQL Database, Python
• Knowledge and exposure to Clear pass and Airwave appliances, Aruba Wireless controller technologies and wireless access points
• Knowledge and exposure to Cisco Firepower NGIPS

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Network Engineer

• Configure Cisco Meraki hardwares (MX67 firewalls, Switches and M42 Aps) remotely for high - value customers with strict maintenance windows.
• Work remotely with Field technicians to deploy Meraki devices as part a nationwide Network deployment.
• Maintain product expertise for high-availability MX security appliances, MS switch stacks, and MR enterprise AP’s.
• Performed inventory management application for support equipment.
• Specialized support in the use and management of the Cisco Meraki MX appliance

Confidential, Plano, TX

Network Engineer

• Supported internal business customers and users on the call during scheduled events.
• Responsible for installation and activation of the hardware on the new location, testing and troubleshooting of the WAN connection between the customer’s location and the hub location router, and assist with testing and troubleshooting of the LAN connections.
• Hardware rack and stack including demarcation extension, site surveys, check power / cabling / rack space in a data center environment, including pictures of the site as needed.
• Assisted with implementing the physical (hardware replacement, WAN circuit upgrade) or logical (network design change, configuration update) change on the data center location in production.
• Responsible for disconnection of the closed location.
• Responsible for the timely installation, possible problem determination, troubleshooting and problem resolving and service activation in cooperation with internal and external resources.
• Completed new installations and implement both logical and physical changes to data center resources.
• Interact with both internal and external resources to complete provisioning tasks using SM9 Service Manager, CMDB, ILM
• Created CRFs racking and cabling requests for new devices added to the Network. Maintaining documentation on Network devices and rack elevations.
• Experience with Arista Cloud Vision Networks products and services.
• Arista EOS upgrade
• Arista CLS, Spine Leaf etc.
• Arista Cloud Vision Portal (CVP)
• Familiar with Arista initial configurations, EOS and CVP
• Remote access trouble shooting using SecureCRT
• Juniper Network Firewall and monitoring Juniper logs
• F5 Management IPs configurations
• Palo Alto classes on Udemy and hands on practices.

Confidential, Dallas, TX

Sr. IT Engineer

• City wide Network equipment refresh and upgrade of the Confidential
• Network processing, centralized and distributive network connection
• Demonstrated a blend of strong technical and process management experience, a solid understanding of LAN/WAN IT infrastructure, routing and switching experience, technical documentation experience in IT network infrastructures and provide network technical guidance for internal and external projects solutions.
• Installed, configured and administered network technologies including routers, switches and wireless LAN devices
• Extensive use of SolarWinds, installed, configured and administered on a daily basis
• Worked on Confidential Projects including ASE Ciena Circuits installation and turn up and upgrade from T1, entire Confidential Network refresh Project and Dallas City vicinity free WIFI Project.
• Processed Pinnacle tickets and CA tickets, perfect understanding of SDLC (system development life cycle)
• Procurement: maintained inventory, maintained tools and equipment, research, placing orders, tracking orders and shipments and receiving shipments.
• Wireless Network (Aruba Networks): (2 Controller 3600, 70 Ap-125 ) Full coverage by 70 AP-125 with high density for voice roaming. Designed to Serve Employees, Guest and Wireless IP Phones. Cisco Prime Infrastructure 3.1 use for installing wireless apps and adding them to the wireless controllers.
• Audio/visual (AirConnect) trouble shootings for remote apps presentation for the Confidential Library
• Extensive Desktop Support including ports activation of PC and VDIs on the entire Confidential work stations and Library VDI workstation with Windows 2007 and Windows 10
• Basic Configuration and VLAN setup on Cisco 9300, 3850, 3750, 2950, 2960 switches.
• Basic Configuration and monitoring of Cisco Routers
• VLAN configuration and switching
• Knowledge of VoIP implementation and support, QOS
• Functioning knowledge of WAN solution, protocol HDLC,PPP
• Various Confidential Projects site Surveys including Parks and Recreations, Fire Stations, Streets and Sanitations etc.
• Completed utilization of Visio for updating and making design docs and drawing for projects.
• Cradle Point setup for Houston hurricane displaced guests in Dallas.
• Extensive use of Excel 2016 working on Projects updates using Gantt Systems
• Netbrain Thin Client 6.1 Network monitoring
• Microwave/RAN exposure and Networking concepts
• Worked with various Network File sharing Systems including Common Internet File system for team to view and share documentations via NAS.

Confidential, Plano, TX

Network/Midrange Hardware Support Engineer /Command Center/Data Center

• Assisted with technology installation, which includes setting up cabinets, racking equipment, and cabling devices.
• Responsible for the monitoring and support of the store WAN infrastructure
• Function as a Jr. Incident Manager in support of P1 incidents
• Experience in monitoring Data Centers, Storage Facilities, and Disaster Recovery Facilities
• Knowledge of network devices (switches, routers and Load balancers)
• Assisted with building Windows-based operating systems and device configurations.
• Provided onsite support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling support.
• Assisted Client’s Centralized Operations/Engineering, Project Management, and Customer Service teams in support of customer requirements when engaged.
• Provided on-site customer service to clients while working within the data center.
• Provided on-site vendor support for maintenance, break/fix, and/or upgrades.
• Learned and followed defined standard operating procedures.
• Learned the data center’s infrastructure components and supporting tool set.
• Responded to and updated tickets in accordance with department procedures.
• Performed written and verbal turnover of open issues/upcoming maintenance Confidential the end of each shift.
• Received and shipped inventory as required. iLo configurations on HP servers and DRAC configurations
• Maintained cleanliness of Data Center and in tour-ready condition.
• Ensured that the facility inventory was updated and accurate after moves and changes.
• Performed data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipment.
• When appropriate, escalated issues quickly and efficiently in order to solve problems within Client’s Service Level Agreement requirements.
• Citrix XenDesktop 6.5/7
• VMware Horizon suite
• HP Thin Client Edge Devices
• Citrix XenApp 6.5
• Citrix Access Gateways
• Citrix Receiver VMware View Client
• Issued problem, change, and request tickets when necessary for both Client’s infrastructure and customer environments.
• Learned the facility support systems (power, HVAC, fire detection/suppression, security); responded to alarms in accordance with department procedures.

Confidential, Lewisville, TX

Network Support Admin

• Network processing, centralized and distributive network connection
• Installed, configured and administered network technologies
• Ample knowledge in Windows 98 \ Me \ XP \7 \ 2000 server \ 2003 Server\2008 Server\Linux Server
• Active Directory management, NTFS security, disk quota management
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, TFTP)
• Bridging and switching concepts and LAN technologies
• IP addressing and sub netting, Routing concepts
• Extensive use of Linux operating systems and oracle PL/SQL
• Basic Configuration and VLAN setup on Cisco 1900, 2950, 2960 switches.
• Basic Configuration and monitoring of Cisco Routers 2500, 2600, 1800
• VLAN configuration and switching
• Functioning knowledge of WAN solution, protocol HDLC,PPP
• Deployment of OS
• ServiceNow/Maximo Ticketing systems
• Working knowledge of DHCP Server, DNS Server, Proxy Server on Linux and Windows
• Security administration port security on switch and IP security on Router via Access list
• Familiar with web technology HTML and CSS
• Experience in RSA administration
• Worked with Blue Coat Proxy servers to monitor web bound traffic
• Experience with Virtual Private network (VPN)
• Experience with pulse secure Juniper network devices
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configured / added new services as necessary.
• Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
• Maintained operational, configuration, or other procedures.
• Performed periodic performance reporting to support capacity planning.
• Performed ongoing performance tuning, hardware upgrades, and resource optimization as required. Configured CPU, memory, and disk partitions as required.
• Maintained data center environmental and monitoring equipment.

Confidential, Richardson, TX

NOC Operations Technician

• Performed upgrades, configuration, maintenance, and repairs of system hardware.
• Installed, configured, troubleshoot, administrated, and maintained servers and network equipment.
• Installation of new server racks
• Racked and stacked servers and other network hardware within a data center environment
• Installed support hardware for all devices to be installed into cabinets on raised floor
• Labeled all devices and cables per client standards
• Understood and helped ensure data center redundancy requirements
• Installed new patch cabling and cable management compliance
• Decommissioned redundant equipment and cabling.
• Worked trouble tickets effectively and efficiently; interacted with engineering, field technicians, and telecommunications carriers to facilitate resolving service issues in accordance with established processes and procedures.
• Troubleshot server hardware/connectivity
• Ran copper and fiber cabling
• Performed de-commissioning functions
• Monitored the network for stability and performance in order to maintain 24x7 operations and resolved service impacts as they occur.
• Documented problem descriptions and detailed problem diagnosis with accuracy and compliance with established practices. Reviewed and updated the tracking of problems in trouble-ticketing system.
• Participated in the transfer of information from one shift to the next.
• Racked new server / extended circuits’ delivery to customers demark including stacking, wiring, cable managing and labeling machines.
• Tapes changes on various tapes library including SL8500. HDS hot swaps. Performing weekly backups on AS/400 systems; building customers environments for colocations. Network cables terminations
• Management and tracking of assets.
• Management of third party vendors within a large data center to ensure compliance with change control, specifications and quality standards.
• Provided the services in compliance with client support services approved processes.
• Provided on-site and remote troubleshooting and diagnosis of various computer and networking systems.

Confidential, Dallas Metro-plex, TX

Field Service Technician (Contractor)

• Worked different contracts involving setup, maintenance and tear down of over 110 remote sites with T1 network connectivity and desktop support.
• Worked on multiple POS upgrade across Texas on the Ross Store POS upgrades both in the field and in the command center environment.
• Programed routers for T1 connections; worked directly with service providers for new solutions and repair of existing solutions.
• Updated IOS and program all new routers and switches for network use prior to deployment in a data center and implemented approved changes on production routers and switches IAW approved change control process.
• Part of a cross department team that migrated 250+ remote and on site personnel from different Operating Systems and different application versions to one single platform and version in fewer than 3 weeks. Migrations were done with and without user assistance in addition to all daily routines.
• Maintained RSA Secure Token database and served as primary contact for remote/home office VPN connectivity requests.
• Troubleshot all remote network connectivity problems for primary and secondary networks.
• Call Center Technician providing direct support to Call Center agents on call floor, assisted with upgrades and PC repairs, BlackBerry activations and problems, head set repair and other issues to help keep the agents working.
• Performed facilities functions relating to power, AC, badge and security access and general repairs of Call Center.

Confidential, Dallas, TX

Technical Support / Data Center Operator

• Windows 2000, 2003, 2008 administration.
• Installed and configured TCP/IP and troubleshoot network problems.
• Used Microsoft’s System Center Configuration Manager (SCCM) to deploy images to multiple systems used for annual forums.
• Oracle PL/SQL installed/backup/restored customer DBs
• Installed and administered Server, including Standard, Advanced and Enterprise editions.
• Heavy experience administering Active Directory.
• SAN administration and LAN/WAN support
• Racked new server / SAN hardware including stacking, wiring, cable managing and labeling machines, configure RAID sets for SAN or server disk arrays.
• Troubleshot failed computer hardware and supported Blackberry server
• Attached and configured Debug Units on the data center floor.
• Responded to tickets generated by the monitoring facility or customer request and provided assistance to other teams, monitor server availability or for failed components.
• Created and managed users’ profile for multiple accounts.
• Users’ accounts management included resetting password using Active Directory.
• Coordinated mainframe job run, check mainframe printer queue, reset mainframe printers etc.
• Installed server operating systems manually and from network based installation programs.
• Installed service packs to operating systems.
• Server firmware upgrades as required.
• Backup and server re-build services using Symantec Backup Exec and Iseries system, Q/C (verify) the installation integrity prior to release of systems to business units.
• Troubleshot and repaired tape backup hardware failures, responding to emergency tasks, answering general questions about equipment and visually inspecting all equipment and its surrounding area. This included: all cable connections, debris, airflow, access and anything else that will impede the standard operating environment of the equipment.
• Installed and configured workstations and servers.
• Hands-on experience with Dell servers, including 1750, 1850, 1950, 2850, 2950, 6850 Hands-on experience installing, configuring and administering SQL 2000.
• Experience with Symantec Netbackup, including backups and restores Proficiency with monitoring tools, including SolarWinds Orion Disaster recovery planning, implementation and testing.
• Strong documentation skills, including Visio diagramming Experience configuring and administering Terminal Server.

Confidential, Plano, TX

Level 2, Tenet Hospital Application Support

• Provided inbound customer support over the phone
• Supported Tenet Hospitals Clinical Applications (ViWeb and Ondemand) by responding to trouble tickets via phone using the BMC Remedy tracking tickets platform.
• Setup Tenet Hospitals Clinical Applications Security requests for by add, removing and deleting access to various facilities meeting specified SLAs.
• Extensive use of the AS/400 platform to reset end-users password, look up reports, vary on/off printers, and verify access levels, work directly with users Confidential multiple locations to troubleshoot and support problems regarding application, security and desktop issues.
• Followed-up with users/support staff as needed on requests/problems Working with various technical and business teams, and all levels of management of Confidential as well as client management.
• Worked with ticketing systems such as OPAS, Remedy and follow-up for service management, including incident management, problem management, and request management. for customers, vendors, operations and technical services.
• Provided customer assistance by attempting to resolve issues over the phone.
• Entered into call center tracking system for next level resolution any issue not able to resolve over the phone.
• Managed user accounts in Active Directory, resetting passwords, unlocking accounts and adding users to distribution groups and setting access levels.
• Created and managed users’ profile for multiple accounts.
• Users accounts management included resetting password for NT, Mainframe, SAP and unlocking user accounts and granting user rights
• Provided helpdesk and application support in a Windows XP/2000/ 98/95/NT and Novell environments.
• Provided support for network connectivity and mainframe issues for laptop and desktop clients.
• Coordinated and worked with assigned projects that supported organization initiatives.
• Coordinated mainframe job run, check mainframe printer queue, reset mainframe printers etc.
• Team-oriented approach to problem resolution.
• Use SMS to troubleshoot and resolve connectivity issues for laptop and desktop users in remote locations.
• Tracked problem tickets and resolution in Advanced Help Desk (AHD) system for reference.
• Performed desktop hardware and application installation services.
• Diagnosed, troubleshot, and provided solutions to the customer problem accordingly.
• Installed hardware components such as video cards, memory, and disk drives into desktops.
• Managed user accounts in Active Directory, resetting passwords, unlocking accounts and adding users to distribution groups and setting access levels.

Confidential

Armor Crewman

• Led, supervised and served as member of an Armor Unit in combat operations.
• Operated communication equipment, maintained target Sighting equipment, map reading, loaded and fired guns.
• Honors: NATO Medal, Confidential Achievement Medal, Armed Forces Expeditionary Medal, Federal Service Medal