OBJECTIVE

Adaptable, skilled professional seeking a role in Information Technology allowing me to bring my experience to an organization striving to improve performance and reliability while adding to my experience and understanding by learning about and adapting to an established environment.

SUMMARY

• Over twenty years of experience in Windows based environments and Active Directory - troubleshooting, designing, patching, installing both operating systems and hardware.
• Increasing levels of responsibility most recently Confidential the level of Network Architect with responsibility for overall management of the Active Directory, DNS, PKI.
• Design and migration of systems between data centers while maintaining an uninterrupted user experience.

TECHNICAL SKILLS

Operating Systems: Windows Server NT, 2000, 2003, 2008, 2012; Windows 95, 98 2000, XP, 7, 8, 8.1, 10

Productivity: Microsoft Office 95, 97, 2000, 2003, 2007, 2010, 2013, 2016

Virtualization: VMware

CORE COMPETENCIES:

• Active Directory (2000, 2003, 2008, 2012)
• Windows Server (NT, 2000, 2003, 2008, 2012)
• VMWare (5.0, 5.5)
• Windows OS (NT, 2000, XP, Vista, 7, 8)
• PKI and Certificates
• SAN planning & design

• VB & PowerShell Scripting
• DHCP
• DNS
• Windows Clustering
• Office (95, 98, 2000, 2003, 2007, 2013)
• Load Balanced systems design
• Backup design & support
• Microsoft Operations Manager (MOM)
• SQL (backend server support)
• Hardware installation and support
• Windows Mobile
• Blackberry

PROFESSIONAL EXPERIENCE

Confidential, Seattle, WA

Network Architect

• Managed PKI infrastructure, published CRLs, updated group policy as needed to ensure certificates issued met security requirements.
• With team, designed and implemented new datacenter, reduced the complexity of the AD environment.
• Determined requirements for server builds, which to keep on physical hardware versus virtual.
• Build VM hosts on new blade servers, configure guests and new physical machines.
• In conjunction with primary data center migration, planning the redesign and upgrade of the DR Site.
• Day-to-day management and maintenance of our infrastructure to ensure fellow teams have the resources to keep the various Confidential environments and services running.
• Coordinated previous SAN migration process from old to new SAN per documented plan.
• Implemented servers and AD changes for People Soft rollout, assisted with various aspects of troubleshooting and ongoing maintenance process including LDAP integration to AD.
• Interact with management to drive direction, projects and implementation of various systems.
• Planned the new AD structure (2012 or newer), redesign of DNS and retirement of WINS.
• Managed Group Policy, oversee additions and changes. Approve and implement new OUs and coordinate changes to AD infrastructure.
• Wrote PowerShell scripts to generate reports, provide bulk updates environment wide.
• Assisted developers and other teams with troubleshooting issues related to Server OS, Workstations, applications or Network related issues and policy issues which might interfere with the application.
• Mentored others allowing them to respond more efficiently to customer needs.

Confidential, Redmond, WA

Service Engineer

Responsibilities:

• Worked with Office 365 Identity and Provisioning Team which focused on AD, Hyper-V and DNS.
• Collaborated with other teams to improve monitoring and data collection capabilities.
• Improved identification and correction of problems aiding RCA process improvement.
• Coordinated with other teams to ensure our service stability and optimal performance.
• Provided direction to vendors in process and procedure.
• Actively worked as part of the 24x7 on-call rotation.

Confidential, Redmond, WA

Systems Engineer

Responsibilities:

• Worked with a group managing Active Directory for nearly fifty clients in the Office 365 environment.
• Interfaced directly with customers and co-workers to provide solutions in a timely manner.
• Assisted customers directly to improve service performance, provided troubleshooting in their corporate environments as requested.
• Supported Microsoft’s internal messaging solutions and test environment.
• Required thorough and solid technical understanding and ability to work multiple issues simultaneously.

Confidential, Seattle, WA

Network Engineer

Responsibilities:

• Helped clients strengthen their networks and servers, improve security, reliability and performance.
• Architected, implemented, and supported Windows-based networks.
• Managed environments ranging in size from enterprise to small-medium sized businesses.
• Experienced manager with strong resource management, interpersonal, and team-building skills.

Confidential, Seattle, WA

Operations Functional Lead

Responsibilities:

• Managed the Active Directory & Messaging functional team.
• Directed day-to-day tasks and long-term projects.
• Worked with Resource Managers to ensure team members were not over committed and stayed on task.
• Managed outage situations.
• Worked with Engineering and the Operations group to document and review procedures.
• Designed and planned a distributed, highly redundant Exchange 2007 environment.

Systems Architecture Analyst

Responsibilities:

• Designed, documented and implemented messaging and related systems, including Exchange 2003, confidential(archiving solution), and Active Directory in the firm’s new data center.
• Collaborated with teams to determine the best methodology for disaster recovery.
• Provided third level support to end users when other teams required additional assistance.

Confidential, Bellevue, WA

Systems Analyst

Responsibilities:

• Managed, administered, all production installations of Active Directory for 65,000 plus users.
• Responsible for all testing and implementation of hot fixes and service packs to AD and Exchange.
• Interacted with senior management to provide insight and direction on numerous projects.