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Network Engineer Iii Resume

Woodlawn, MD

TECHNICAL SKILLS:

  • Excellent customer service skills
  • Web design
  • Experience with Windows Office 2010 - 2016.
  • Analytically inclined. Problem Solver. Self-Starter. Quick learner.
  • Excellent verbal and written communication skills.
  • Clean safety and driving record while driving CDL
  • Experience with: Windows Server 2008, 2010, and 2016, Windows 10, Windows 7 Enterprise
  • Remote/Network printer diagnostic and repair
  • Active Directory Experience
  • Some mainframe experience

PROFESSIONAL EXPERIENCE:

Network Engineer III

Confidential, Woodlawn, MD

Responsibilities:

Received inbound calls and follow up with customers and third party vendors Problem resolution and escalation to Level 3 support as needed Systems Administration for Window 7 Enterprise and Windows 10 Managing tickets through Confidential Service Manager ticketing system

Helpdesk Analyst and QA

Confidential, Hunt Valley, MD

Responsibilities:

Received phone calls and resolved/escalated client issues Tracked and created client interactions using Confidential Auditing of Phone calls and Email interactions between agents and customers. Developing new and veteran agents in solo and group environments. Writing of new quality policies and implementation.

Driver

Confidential, West Valley City, Utah

Responsibilities:

Ensured that all products were secured and delivered to customers nationwide. Assisted with rescuing loads from other drivers who could otherwise not complete theirs in time. Worked all hours in virtually every kind of weather throughout the Midwest.

Game Adviser

Confidential, Latrobe, PA

Responsibilities:

Assisted customers in the selection and purchase of video games and related accessories. Responded to questions regarding Confidential ratings Game and accessories trade - ins.

Web Designer

Confidential, Ligonier, PA

Responsibilities:

Translating a client's marketing or informational content into a functional website. Creating and editing images for website use.

Powder Coat Painter

Confidential, Paragould, AR

Responsibilities:

Powder distribution, application and curing. Met daily deadlines while adhering to confidential regulations regarding handling and disposal of waste. Worked closely with team to ensure compliance, schedule and productivity standards.

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