SUMMARY:

• Experienced and proficient in installation, configuration, and troubleshooting in simple and complex software, windows server, network connectivity and PC, LAN, WAN, Desktop computer system, and hardware peripheral issues, Establishing and Manage User Accounts in Windows Servers 2003/2008, Create/Maintain Users/Passwords, File Access Permissions, upgrading of systems software, backup.
• Understand Business and production processes and use problem solving skills to identify solutions to improve day to day operations, and to apply it for IT Projects. Self - motivated, readily adapt to learning new strategies and acquiring skills, willingness to develop professional expertise, Adept to new environments and responsibilities.
• Extensive experience in Installation, Configuration, management and maintenance of Windows server operating systems ranging from Windows Server .
• Expertise in WINS, DNS, DHCP and Active Directory services in Windows 2003/2008//2008 R2 & 2012/2012R2 servers.
• Designing and Implementing Active Directory Domains and Forests.
• Good knowledge of shell scripting, Chef, Puppet, Perl, Python, Bash, Apache, Ansible, Tomcat, JBoss, Netapp, Openstack, Openshift, Big Data, SAN, AWS, SSL, NAS, HTML, LDAP, SQL, EMC VNX, DNS.
• Expertise in ESX and ESXi servers - configuration, Installation, management and maintenance with High Availability, DRS, V motion, Storage V motion and Fault Tolerance.
• Comprehensive knowledge of multiple storage technologies, SAN-based arrays, and configuration tools
• Expertise on SANs installation, EMC Control Center, large storage arrays, and data center outsourcer
• Extensive experience with Active Directory, Domain Name System, Windows Internet Naming Service, and Microsoft Exchange.
• Experience with TCP, IP and IP routing, LAN, WAN, bridges and switches, OSI model and fiber optic technology.
• Experience with contract management and knowledge of technical task order creation and oversight.
• Installation, configuration and administration of multiple XenApp farms, XenApp datastore management, Utilization of XenApp and XenDesktop machine and user polices; including printer policy.
• Citrix Receiver client management and configuration for Windows and mobile devices.
• Experienced in Automation of Tasks Using PowerShell Scripts.
• Managed a Citrix 7.13 environment hosted on HP Simplicity hyper converged platform for 200+ VDI (persistent), published and PVS desktops and managed via vSphere 6.x with Cisco UCS C240 blade servers for ESXi hosts. Other managed Citrix components include: Storefront 3.9, PVS 7.13, NetScaler 11.1
• Worked in large complex directory environments with experience supporting Windows 2003/2008 Active Directory (AD).
• Involved in migrations to Windows 7, Windows XP SP3 for larger volume of users, migration from Windows 7 to Windows 8/10 using SCCM tool.

TECHNICAL SKILLS:

Windows tool: Configuration of DHCP and DNS, installation and configuration of VPN client, Windows Server 2003/2008 - installation and configuration, configuration and management of Active Directory. Patch management using SCCM.

Operating Systems: Windows Server 2012/2012 R2/2008/2008 R2/2003, Windows 8/7/XP, Unix & Linux

Methodologies: ITIL v3 framework

Cloud Technologies: AWS, Office 365, Microsoft Azure

Applications/Middleware: SharePoint 2010, Tivoli (TSM), Microsoft Office, PlateSpin

Networking: Firewall, proxy servers, DMZ servers, DNS, and DVS switching, Citrix NetScaler setup - HP iLO / Dell DRAC, TCP/IP, UDP - Cisco WebEx, DNS, DHCP, NLB & Failover clusters

File Servers: DFS, FTP, Windows SharePoint Services

Web Servers: Internet Information Services 6.0/7.0/7.5/8.0

Mail Servers: Microsoft Exchange 2003/2007/2010/2013 & MS Outlook

Active Directory: Design, Installation, Configuration & Troubleshooting. DC Migrations, Deploying & Troubleshooting GPOs. AD Certificate Services, Active Directory Federation Services, Active Directory Rights Management Services

Ticketing Tools: HP Service Manager 9, Connect wise and BMC Remedy 7.1/9.1

Scripting: PowerShell, VB Scripting

PROFESSIONAL EXPERIENCE:

Confidential - Irving TX

Windows and System Engineer

• Responsible for building & maintaining Windows 2000,2003,2008,2012, 2012R2 and VMware vCenter 5.5,6.0&6.5 and vROPS 6.4, 6.5, 6.6
• Worked on Decommission of ESXi Host, Windows, AIX and Linux servers as per request.
• Experience in configuration SSH, DNS, DHCP, NIS, NFS, & ftp.
• Experience in building Windows servers 2012, 2008, Installing and configuring windows servers, maintaining server security, debugging server related issues, managing servers end to end, and performing server administration tasks.
• Configured TCP/IP settings, DNS, WINS on windows 2008,2008R2 and 2012 servers
• Provided technical support to office employees.
• Maintaining Server information like environment, application, databases and Subservices in the CMDB environment
• Worked with change management system to make changes in process to update and fix issues in Windows Environment
• Testing, Documentation and verifying Test cases for Future implementations of Windows Server 2012 and VMware vCloud director
• Harding Windows OS by Security template and analysis, Created Security Groups, Auditing Objects, used Security Configuration Wizard, Security Policy, used Baseline Security Analyzer
• Oversee the daily performance of LAN, WAN.
• Automating SCCM Administration which has repetitive activities and reduces manual errors and efforts.
• Experience with Citrix XenApp that provides application virtualization and application delivery.
• Installation, administration, troubleshooting and Management pack development in MOM 2005, SCOM 2007 and SCOM2012.
• Hands on experience working on SCCM 2012 and SCCM 2016 for patch and application deployments.
• Responsible for Mac and Window systems including server and workstation upgrades
• Managed critical corporate data utilizing both on site and off site solutions
• Created and deployed custom images on Deploy Studios platform slashing imaging time by 60% and resulting in patch/software updates instead of whole image deployment
• Supported enterprise hardware/software installations and upgrades
• Configured and supported both Windows and Mac update servers that decreased upgrade time by 30%
• Installed and configured RAID array for site’s servers (Mac and Windows)
• Migrated systems from OSX 10.6 to OSX 10.9
• Created and deployed a virtual file server using VMware to help increase productivity and cut costs by 60%
• Administered and configured on site SAN environment, chat server, VOIP phones, Cisco switches, routers, a wireless network using Cloud technology, and Virtual machines
• Experience in installing and configuring Microsoft Windows 2008 Servers from ILO management tool on Rack servers and blades.
• Hands on experience with Office 365, created/deleted users, white listed email addresses, delegated permissions, configured email client with office 365 email address, configured mobile phones with email clients
• Experience Using SCCM 2012 to deploy the Packages both the Windows Installer Package and Virtual Package.
• Experience in Installation and Configuration of DNS, DHCP, IIS, WSUS Server.
• Resolving various connections of Citrix Printer issues for client printing over Citrix.
• VDI management and monitoring via Citrix Desktop Director for VDI Build
• Installation and scanning system on the Citrix VDI system.
• Microsoft Patch Management system design for monthly VDI deployment.
• Ability to solve problems quickly and automate processes. Coordinating patch deployments for VDI
• Web Interface 5.X configuration for VDI pilot.
• GPO Review with security team and adjustments for VDI performance
• Installed and configured networks, router, TCP/IP, and routing IP address in both LAN/WAN
• Providing Comprehensive documentation for system builds.
• End to end migration of applications from Solaris 10 to Linux CentOS 7 and Redhat 5.x and 6.x. using Chef deployments.
• Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime
• Install and upgrade of Microsoft Operating Products and its peripherals.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.

Confidential

Hospital System Support Engineer

• Installation, configuration and management of multiple server suites (Windows 2003/2008) on VMware ESX server
• Responsible for Backup/Disaster Recovery planning, implementation and testing
• Experience in working with Microsoft Identity technologies including Active Directory, Group Policies and Windows File Services
• Installed & configured Windows 2008 with Active Directory service, involved in the maintenance and up gradation of DNS and DHCP servers.
• Strong understanding of the SCCM infrastructure including Boundaries, Site Server Roles, and CAS/Primary relationships in order to troubleshoot SCCM related issues.
• Experience with x86 / x64 Intel, HP, IBM & Dell hardware like rack-mounted servers, tower servers, desktop, laptop and other peripherals.
• Troubleshooting Client Connectivity, package and OS deployment issues by analyzing SCCM logs.
• Troubleshooting windows update and performance issues.
• Defining group permissions and creating local and global groups with account policies using Enterprise Administrator.
• Troubleshooting server down and un-expected reboot of production servers.
• Installing, configuring and troubleshooting Network Load Balancing (NLB) issues on windows 2008 server.
• Installation and configuration of VPN server on windows 2008 platform to provide secure connection between branch networks.
• Responsible for using Power CLI and Power shell scripts for better management of VSphere and VDI environments.
• Provided technical assistance in daily system checks and performance including backups and event logs.
• Used built-in Templates and enabled the templates and granted permissions to those templates.
• Performed Certificate enrollment, Auto enrollment and Renewal.
• Maintain an existing (PKI) public key infrastructure system (windows), patch existing systems and deploy new components based on demand.
• Created User Accounts and Groups in Active Directory (AD)
• Responsible for Backup/Disaster Recovery planning, implementation and testing
• Involved in Installation, Configuration and Maintenance of Windows 2012/2008/2003/2000 on HP Proliant Servers.
• Created User Accounts and Groups in Active Directory (AD)
• Involved in troubleshooting the issues related to Servers, Local Services, Data Center and Server Configuration for Microsoft Windows Systems.
• Enter the equipment records (inCare Management System) internal software
• Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.

Confidential

Windows System Admin

• Hands on experience working on SCCM 2012 and SCCM 2016 for patch and application deployments.
• Configuring Backup solutions on SAN/NAS storage and provided system support for RedHat Enterprise Linux 5.x/6.x, CentOS including routine maintenance, patching,
• Hands on experience with SCCM 2012 consoles to deploy patches, create collection & distribute the package.
• Created and administered programs, collections, and custom reports in SCCM (System Center Configuration Manager). Performed general SCCM administration and troubleshooting.
• Implemented SAMBA server with Windows AD authentication and support for the same.
• Deployed System Center Configuration Manager (SCCM) to push software, images, and general troubleshooting.
• Involved installation and managing different automation and monitoring tools on Redhat Linux like Nagios, bash and python scripts.
• Implemented PCoIP Network bandwidth optimization techniques over long distance WAN VDI using PCOIP ADM templates and applied PCoIP Optimization settings using Group Policies.
• Studied customer requirements and analyzed design solutions against the EMC guidelines
• The configuration of Backup and Restore of NSX Manager and Data.
• Administration of Cisco FlexPod Solution, which includes a Cisco UCS and a NetApp Unified Storage Solution.
• Determined root cause and recommended appropriate counter measures for product improvement
• Performed EMC design, analysis, and testing support
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Coordinate with various groups and perform troubleshoot on all production problems and provide resolution.
• Set up equipment for customer use, performing and ensuring proper installation of operating systems and software
• Install and perform minor and major repairs to hardware, software, and peripheral equipment, following design or installation specifications
• Created documentation for Server Builds, Application Installations, Mapping the drives and Issues which occur during software upgrades.
• Read technical manuals, confer with customers, and conduct computer diagnostics to investigate and resolve issues

Confidential, Atlanta, GA

System Engineer

• Installed & configured Windows 2008 with Active Directory service, involved in the maintenance and up gradation of DNS and DHCP servers.
• Implementation, Administration and Maintenance of Windows 2008/ 2012 Networks.
• Troubleshooting windows update and performance issues.
• Configuration of DHCP, DNS on Windows 2008/ 2012 platforms.
• Dealing with clients to solve networking problems.
• Windows 2000, 2003, 2008 administration and configuration in a distributed, Multi-user environment.
• Upgrade Windows 2003 to windows 2008.
• Configuring and Monitoring of group policies on sites, domains and OUs.
• Design and implement Active Directory service and systems policies.
• Administration and management of Network Printers and File Sharing.
• Trouble shooting systems, LAN, WAN and Firewall problems.
• Installation & Configuration of IIS with SSL, DNS, DHCP, FTP and Terminal servers.
• Backup &disaster recovery by Scheduling and Managing data backups on Windows Servers.
• Migration and P2V conversion Experience on many applications like SQL Server, Exchange running on Windows and some applications running on Linux Redhat and SUSE and VMkernel Linux appliances.
• Experience on Host Profiles, Distributed Switch, DRS, VMotion, SV-Motion, Resource pools, permissions, Patches, Snapshots, Tools Upgrade, disk expansions, Templates, and many more…
• Building Windows 2008 Servers and upgrading Windows 2003 on both physical and virtual machines.
• Used different Administration and support tools (Veeam Backup-FastSCP) to perform regular backup and restore of the virtual machines disks and data
• Coordinate testing, upgrade and configuration of system files.
• VMware ESX server Hardware setup in all sites with HA/DRS Clustering/VMotion.
• Installed and Configured WIN, TCP/IP, DNS, DHCP, IIS and Terminal Services.
• Involved in day to day support related to Data Center, documentation of run books, training, support, and coordination with off-shore team for moving/relocating Widows/VMware/Applications/Backup Support to offshore team
• Interacted, coordinated with different teams and participated in daily meetings and tracking the issues and new deployments to meet the deadlines.

Confidential

System Support Specialist/ Data Management

• Provided support to various levels of end users for Production, Applications, Office, Windows XP, 7, Commercial Laser Printers.
• User Administration/Provision Access in Microsoft Active Directory on Windows Server 2003/2008, File Access Permissions.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Installed and upgraded Microsoft Operating system and its peripherals.
• Troubleshot intermediate Server Issues and ensured the RCA for the problems are found so that the same incident doesn’t repeat.
• Resolving day-to-day Administration issues with the global teams simultaneously understating their culture.
• Making sure that no tickets or tasks gets escalated and they follow the affective process of change/problem/Incident management.
• Taking client calls for resetting the passwords and account lockout issues.
• Managing the VMware ESX Server 3.5 and Virtual Centre 2.5, based on requirement.
• Managing around 110 ESX servers and 1000 Virtual Machines.
• Regular BAU activities such as increasing disk size, adding additional drives, Cloning, Teaming Networking and Virtual Switches both Primary and Extended.
• Configured additional ESX server to the existing production cluster.
• Frequently checked ESX server logs for any problems and troubleshoot whenever necessary.
• Create Virtual Machines using existing templates in ESX servers.
• Used VMotion to Hot and Cold migrated VM’s from one ESX server to different ESX server.
• Provided disaster recovery and backup services using VMware consolidated backups (VCB)
• Installed VMware tool from command line with RPM installer and also Worked on migration concepts like Vmotion and cold migration.
• Created templates and deployed virtual machines through templates, cloning and managed virtual center permissions.
• Created resource pools and added VM’s into the pools providing and maintaining user access in VMware virtual center
• Installed and configured Windows 2008 AD DS
• Monitored onsite/remote Network/Hardware Status and investigated systems that were not responding.
• Oversee the daily performance of LAN, WAN.