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Telecom Technician Resume

Rockville, MD

SUMMARY:

Well versed professional in Avaya Aura S8800 PBX hardware and software.

TECHNICAL SKILLS:

  • Avaya Aura CM Software and Firmware 20 2017 Avaya Aura S8800 and S8720 Hardware 20 2017
  • Intuity Audix 16 2012
  • CMS r 16.3 15 2017
  • CMS Supervisor r 17.0 15 2017
  • VeraSMART Call Accounting r 10.6.1 15 2017
  • Avaya Aura System Manager r 6.3.17 2 2017
  • Avaya Definity G3 and G2 series PBXs 9 2000
  • 110 - patch panel and 66-block cross-connect 25 2017

WORK EXPERIENCE:

Telecom Technician

Confidential, Rockville, MD

Responsibilities:

  • Avaya phone installations to include digital and IP models (i.e., 84xx, 24xx, 9608, 4620)
  • Analog phone installations (i.e., fax, modem, POTS)
  • 110-patch panel and 66-block cross-connect

Telecom Technician

Confidential, Washington, DC

Responsibilities:

  • Maintenance and Administration of Avaya Aura S8800 CM 6.0 using Avaya Site Administration and System Management Interface
  • Administration of Avaya Aura Messaging 6.3.3
  • Administration of CMS r16.3 and CMS Supervisor r17.0
  • 110-patch panel and 66-block cross-connect

ISD Analyst

Confidential, Herndon, VA

Responsibilities:

  • Maintenance and Administration of Avaya Aura S8800 CM 6.3.14 using Avaya Site Administration, System Management Interface, and Putty
  • Responsible for review of latest Avaya Aura firmware releases to include scheduling and coordination of proposed firmware upgrades with Avaya Software Release Management team
  • Create, review, and edit Telecom Systems documentation
  • Administration of Avaya Aura Messaging 6.3.3, Intuity Audix v5.1, and Intuity LX
  • Administration of Avaya ARS/AAR route plans
  • Administration of CMS r16.3 and CMS Supervisor r17.0
  • Basic administration of Avaya Aura System Manager 6.3.17
  • Maintenance and administration of VeraSMART r10.6.1 call accounting application
  • Basic administration of VPI VPortal r5.4 real-time desktop tickers
  • Basic administration of Avaya Interaction Center v7.1
  • Basic administration of Witness Quality Management r7.6
  • 110-patch panel and 66-block cross-connect

Telecom Analyst

Confidential, Reston, VA

Responsibilities:

  • TF routing using MCI Network Manager Node Plan, ECR, and ICT Administration
  • Traffic analyses and Billing using MCI Worldcom Interact Reporting
  • Administration of Nortel Meridian 1 Opt 11
  • 110-patch panel and 66-block cross-connect
  • Corporate Cellphone Inventory Control

Senior Telecom Specialist

Confidential, Herndon, VA

Responsibilities:

  • Maintenance and Administration of Avaya Definity G3si v9
  • Maintenance and Administration of Intuity Audix and Message Manager
  • Maintain Help Desk using CMS r9, ACD, and Vector Administration
  • Administration of Veramark eCAS, CAS for Windows, and BCMS Vu
  • 110-patch panel and 66-block cross-connect
  • Installation and maintenance of Avaya SoftConsole and Definity PC Console
  • PC Imaging, desktop troubleshooting, and software installations
  • Corporate Cellphone Inventory Control

Senior Telecom Specialist

Confidential, Reston, VA

Responsibilities:

  • Administration of Avaya Definity G3R, G3I, G2, System 75, Intuity Audix, and Definity Audix
  • Administration of CMS
  • Administration of ISI Infortext call accounting application
  • 66-block cross-connect
  • Paradyne modem configurations

Telecom Coordinator

Confidential, Silver Spring, MD

Responsibilities:

  • Administration of Confidential & Confidential Dimension 2000 and Avaya Definity G3i
  • Call traffic routing using Crosstalk, RCS, and ADR
  • Call Center traffic analyses to include call volume forecasting
  • Confidential & Confidential Tariff 12 monthly billing review to include Megacom 800 and WATS rates prior to process

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