Lab Technician Resume Lafayette, IN - Hire IT People

TECHNICAL SKILLS:

Hardware: Cisco 2800, 2600, 2500, 1800, and 1700 series ISR and UC500 series routers, 3650XL, 3500XL, and 2900 series Catalyst switches, and 2611 IP dome cameras

Routing: EIGRP, OSPF, RIP, RIPv2

Switching: Ethernet, 802.1q VLANs, Etherchannel, DTP, VTP, Inter - VLAN routing, STP

Security: Implementation and administration of IOS based security technologies (Firewall, IPS, and VPN), AAA, ACLs, logging, and LAN/device hardening (Port Security, Login Security, etc.)

WAN: Frame Relay, PPP, HDLC, NAT/PAT

IP Services: DNS, DHCP

Unified Communications: CUCME

Operating Systems: Cisco IOS, Microsoft Server 2008 and 2008R2, Windows XP/Vista/7

Software: Cisco VSOM, Microsoft Office (Word, Excel, Access, PowerPoint, Visio), Citrix XenServer

PROFESSIONAL EXPERIENCE:

Lab Technician

Confidential Lafayette, IN

Responsibilities:

Built and managed Cisco Infrastructure including routing, switching, security, voice, and video for all Confidential (Computer Information Technology) labs (serving ~400 workstations)
Responsible for design, implementation, and administration of lab environments for Confidential program courses in accordance with course textbooks
Managed administration of Microsoft infrastructure including AD, DHCP, WDS, and DNS
Designed and implemented custom unattended image infrastructure
Served as escalation point for Confidential student network and desktop issues
Provided excellent customer service to Confidential students and faculty in resolving all issues
Served as unofficial tutor/mentor for Confidential students

Inventory Control Associate

Confidential. Lafayette, IN

Responsibilities:

Provided excellent customer service by always listening to the customer; ensuring full comprehension of issues needing to be addressed; addressing issues in the politest, quickest, and most efficient manner; stayed in constant contact with customer throughout entire process for quick communication of any new or changing issues to ensure customer satisfaction
Analyzed, organized, and completed given sets of tasks in the quickest and most efficient way possible both independently and as a member of a team

Workshop Supervisor

Confidential, Frankfort, IN

Responsibilities:

Ensured accurate and timely logs
Supervised 10 employees

Warehouse Manager

Confidential, Littleton, CO

Responsibilities:

Provided excellent customer service
Ensured quick and efficient completion of all daily backroom operations completely independently with little to no supervision/direction

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Lab Technician Resume

Lafayette, IN

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