SUMMARY:

Infrastructure Engineer offering over 6 years of experience deploying and supporting on - premise and cloud solutions to enable end-user productivity, mobility, and enhance security posture. Subject matter expert in Office 365 Intune, Azure, Sharepoint, Teams, Exchange & OneDrive. Consistently recognized for high client satisfaction, productivity, and profitability.

SKILLS:

Hardware/Systems: P C / S e r ve r, R ou t e r s, S wi t che s, I P T e l e p hon y, M a c, W i n dows, L i nux, Ubuntu, VMWare, Cisco Unified Communications, Meraki, Corraid, HP 3ParNetworking/Storage T C P / I P, VP N, SS H, D N S, D H C P, T e l n e t, H TT P, H TT P S, N F S, L AN, WAN, VLAN, Ethernet, Fiber Optics, Firewall, NAS, SAN, XSAN, SCSI, Fibre

Languages: Java, C++, Objective C, Swift, JavaScript, HTML, CSS, JSON, XML

Applications: Office 365, Intune, Active Directory, Skype. Teams, Sharepoint, OneDrive, SCCM, Citrix, Cisco Unified Communication, Adobe CS6 Suite, OpenWells, Splunk, Windows Deployment Services (WDS), PowerShell, ADMT, PXE boot, SCCM, RAdmin, DameWare, Symantec BackupExec, Data Armor, Symantec Endpoint Protection, Citrix, Cisco, AirWatch, Amtel, ServiceNow, SolarWinds, VMWare vSphere and Horizon, LANSweeper

WORK EXPERIENCE:

Confidential

Global Infrastructure Engineer

Responsibilities:

• As Sr. Infrastructure Engineer out of our Houston office, I am at front lines with our North America employee base and also serve as a local liaison for Global projects.
• I am primarily focused on building and supporting solutions that enhance employee productivity, improve platform reliability and enhance security while also supporting operations.
• Led cloud migration to Office Exchange Online, Azure AD, OneDrive, Sharepoint & Teams significantly improving productivity, reliability and accessibility.
• Eliminated dependency and reduced cost by retiring 10 legacy servers previously required to support these capabilities.
• Led deployment and migration of our End Points (Desktop, Workstation, Laptops, Mobile Devices, etc.) to Intune. Developed over 100 custom profiles and configuration baselines to ensure productivity and compliance. Also packaged and deployed various custom and third-party applications for various user segments. Retired Airwatch MDM by migrating all mobile devices to Intune
• Led migration from Televantage Phone System to Cisco Unified Communication. Ported all telephones/DDI numbers, set up UDP profiles, route plans. Setup presence server for Jabber IM. Configured Skype for Meetings and Video Conferencing
• Responsible for ISP provisioning, Cisco Meraki Switch/Firewall/Voice Gateway and establishing Network and VPN Connectivity
• Automated the new hire onboarding process using Sharepoint and Powershell scripts
• Co-manage 3 vSphere global cluster of 50 hosts hosting over 800 VMs. Also manage VMWare Horizon VDI cluster of 10 hosts, with 60 regional pools hosting over 400 concurrent VDI sessions

Confidential

Systems Administrator

Responsibilities:

• As a Systems Administrator, I was responsible for Daily maintenance of Windows 10 Imaging, Print Server, Exchange, AD, Server Migration & Backup.
• I also administered VMware virtual machines, hypervisors, and clusters.
• Responsible for Image revisions in MDT and SCCM as well as deploying the image to all workstations. also responsible for startup scripts and group policies to keep all workstations compliant and consistent
• Responsible for patching of 100 Server and 100 Computers to keep them up to date with the latest security and application patches
• Implemented and integrated third party software including OpenWell Operations Reporting, Configured modules, servers, hardware, network equipment
• Participated in hardware reduction cost projects by providing server virtualization technology.

Confidential

Support Analyst

Responsibilities:

• I was responsible for troubleshooting and resolving complex issues escalated from Level I and Level II while also handling system administration tasks and projects.

• Utilized SCCM to deploy packaged applications and images to new PCs, PC refreshes and PC Migrations
• As a result of an acquisition, migrated AD objects from the inter-forest environment including Computers, Users, Printers, Drive Mappings, Group Policies ad Login Scripts. Use of PowerShell/VBScript and ADMT tool. Decommissioned multiple domain controllers emoving all AD-related components.
• Led deployment of Microsoft Office 2013; analyze compatibility issues and deployed solutions remediate compatibility issues
• Resolved various Citrix issues escalated by level I & II including sessions getting stuck, sessions not launching, print server issues, any other end-user issues.

Confidential

Intern

Responsibilities:

• Provided technical support for over 750+ users and respond to user service requests and expediently resolve trouble tickets to maximize system uptime.
• Deploy new workstations and printers, installing operating systems, applications, drivers, configuring network properties and hardware.

Confidential

Business Consultant

Responsibilities:

• Engaged in briefings and presentations with executives from small to large businesses to present value-added solutions to reduce operation and maintenance costs, improve productivity and as well as prove post-sales support, and foster reputable relationship.
• Deployed Mac OS X Server to businesses and configure services such as Network, DNS, DHCP, Calendar, VPN, Email, Web, etc. Provided excellent customer service earning customer retention, positive feedback, and recognition
• Involved in many areas of business, from adhering sales, technical support, customer relations, and peer support.