SUMMARY

• IT professional with over 8 years of professional and technical experience in deploying, maintaining, implementing and troubleshooting of various technologies which includes proficiency in switching, routing, security, firewalls, wireless and data center technologies.
• Proven background and experience in reviewing design documents and implementing/deploying technologies including provisioning, deploying, configuration, validation and documentation in a timely and proficient manner, based on following internal policies and procedures and mandated compliances.
• Strong proficiency in administration and support, including handling change requests, Tier 2 and 3 escalated tickets, based on service level agreements (SLA).
• Work well independently and in a Team - Environment, including verbal and written communications with technical and non-technical professionals, third party vendors/service providers and clients.
• Proven skills as subject matter expert (SME) to both technical and non-technical professionals including acting as advisor/mentor for various technical, professional and operational activities.

TECHNICAL SKILLS

Switching & Routing Technologies: Cisco Catalyst/Nexus, Cisco Routers ISRs/ASRs, Juniper, VSS, VPC, StackWise/StackPower, VLAN Trunking, RSTP/STP, Portfast, VXLANs, CDP, ACL, NAT, PAT, OSPF, EIGRP, BGP, MPLS, HSRP, VTP, LAN, WAN, TCP/IP, Cisco IOS, SNMP, SMTP, ARP, TCP, UDP, Static & Stub Routing, Multicast.

Security/Firewalls Technologies: Cisco ASA, Palo Alto (PAN) firewall, Juniper SRX series, Cisco IPS/IDS, AAA - TACACS+/RADIUS, Splunk, SSH, VPN, IPSec, Port Security, MAC Address Filtering.

Management & Monitoring/Data Center/Server: Cisco Prime, Bluecat DNS Infrastructure (IPAM), Wireshark, Cacti, Nagios, SolarWinds, Splunk, Remedy, ServiceNow, F5-Big-IP, AWS, VMWare, SNMP, DNS, DHCP, (S)FTP, HTTP(S), RDP, Linux (Fedora), Powershell

Wireless/Voice Technologies: Cisco WLC, CA Spectrum, IEEE 802.1x & 802.11, WLAN, WAP, AP, SSID, LWAPP, Aironet - Voice Over Internet Protocol (VoIP), VoIP/SIP, CUCM, UCCX, RSTP, STP, Quality of Service (QoS), PoE.

PROFESSIONAL EXPERIENCE

Confidential, Durham, North Carolina

Network Engineer

Responsibilities:

• Configure, Administer, and Maintain Confidential Medicine network infrastructure, including Routing, Switching, Firewall, Wireless, and Data Center technologies, based on the Confidential Medicine Network Roadmap. Specific Technologies handled includes Cisco ISRs/ASRs; Cisco Catalyst/Nexus switches; Cisco ASAs, Palo Alto (PAN) firewall, F5 Big-IP, Cisco WLC, Cisco Prime, Bluecat DNS Infrastructure (IPAM), CA Spectrum monitoring and management tool
• Investigate and resolv network and hardware matters of significance; research, analyze, isolate and resolve errors; update older network infrastructure and circuits as needed and in accordance with specified plans.
• Work with Production Support team to ensure availability and service delivery for all remote Confidential Medicine facilities.

Confidential, Anaheim, CA

Professional Network Engineer

Responsibilities:

• Member of a team of professionals responsible for administration/service requests, escalation support/ticket resolution and analysis in an enterprise LAN/WAN environment for datacenters, corporate, WAN links, and branch offices.
• Specific Technologies handled include but not limited to Cisco ISRs/ASRs; Cisco Catalyst/Nexus Switches Cisco ASAs; Juniper EXs; F5 Big-IP; Cisco Unified Communications Manager; Cisco Unity; Cisco Wireless LAN Controller; Cisco Aironet Access Points; Palo Alto (PAN) Firewalls, Nagios, Solar Winds Orion, Cacti, Wireshark, VMware, PBX, Hubs, Repeaters, Patch Panels and Patch Cord.

Confidential, Raleigh, NC

Senior Onsite Analyst

Responsibilities:

• Member of a team of professionals responsible for North Carolina’s Statewide Transportation enterprise LAN/WAN network responsible for need’s analysis, service requests, escalation support following strict SLA requirements.
• Key responsibilities including handling Escalation Support for Network infrastructure with focus on providing root cause analysis solutions to mission critical issues.
• Key Projects include statewide deployment and refresh/upgrade projects allowing the department to provide timely and critical state funded support and improvement projects the most critical business and residential infratructure.
• Technologies in the network environment include but not limited to routers, switches, security firewalls, voice, wireless and related hardware and technologies along with various server/applications.

Confidential, Raleigh, NC

Onsite Analyst

Responsibilities:

• Member of an enterprise team responsible for deployment, configuration, administration and support of mission critical technologies for the Department of Public Safety’s lifecycle refresh and migration project.
• General responsibilities included but not limited to analysis and implementation of all technologies, day to day administration, escalation support, proactive analysis and timely communications with relevant technical and non technical teams, management and third party vendors.

Confidential

Onsite Support

Responsibilities:

• Member of a regional enterprise team responsible for the design/project management, administration and support of mission critical technologies which supported the Health Services organizations staff and patients.
• Specific responsibilities including design, installation and configuration of devices including LAN and WAN connectivity to branch offices, shared and managed network resources along with ensuring all staff maintained remote resources.
• Additional responsibilities include conducting needs analysis, escalation support, troubleshooting and cross training staff.
• Specific technologies on the network including routers, switches, security/firewalls, VOIP and wireless.

Confidential

Onsite Technician

Responsibilities:

• Member of a team of professionals responsible for installations, configurations, ticket resolution, and troubleshooting for global clients in a multi-location WAN.
• Responsibilities include administration, upgrades, documentation, following policies and procedures and scheduling as needed reports to management and support staff.