SUMMARY:

IT Systems Administrator

Confidential - Glen Burnie, MD

• Maintain the local IT application landscape and architecture.
• Extensive work within Active Directory and Group Policy
• Windows Deployment Services and WSUS maintenance
• Guard the logic coherence by validating the applications to the installed base of the application landscape
• Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations are within standards.
• Operational management of the IT and telecom hardware, including continuous optimization
• Assist in transforming functional demands into well-defined plans, projects and enhancement proposals (together with IT colleagues from the Netherlands).
• Create documentation that effectively fits application landscapes.
• Create and manage standards and policies for the effective use of IT applications.
• Assist in providing computer/application support relating to software and hardware problems reported by users.
• Knowledgeable in data extraction and report writing capabilities with existing ERP system software to support internal users
• Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users.
• Manage and implement various IT projects.
• Create and Maintain IT Budget

Computer Network Supervisor

Confidential - Annapolis, MD

• Oversee and maintain Confidential of Health (DOH) network and server infrastructure; including, but not limited to, all server and server-related equipment, clustered virtualization infrastructure utilizing SAN technologies and software, all network and network-related equipment, and subsequent and related technologies.
• Active directory and group policy management.
• Automation: Written many PowerShell, Bash, and Batch scripts to significantly automate tasks ranging from active directory user processes, to monitoring services, backups, cleaning up directories, etc.
• Deployed vSphere 6.5 environment and successfully worked to significantly consolidate and reduce physical hardware footprint.
• Migrated entire Confidential of Health to Active Directory and DHCP account for over 700 users and nearly a thousand devices.
• Monitor the performance of the network software and hardware through network management and diagnostic programs and utilities such as Solarwinds and Lansweeper. Adjusts the network for maximum efficiency, maintains and analyzes records of network activity and recommends and implements network software and hardware upgrades.
• Work closely with County OIT to bridge network technologies and provide top-notch services to the DOH.
• Maintain, manage, and monitors all backups and ensures business continuity and disaster recovery operations. Assuring uptime and quotas are met for over 25-30+ servers and 20+ database systems throughout the Confidential of Health.
• Managed Computer Network Specialists and DOH Help Desk operations. Develop and maintain the best policy and procedures for help desk that specifically addresses the needs of users. Assured same day responses per industry standards.
• Established advanced user account provision and maintenance standards using policy, procedures, and software such as ManageEngine and PowerShell.
• Track and maintain all PC inventory including all other IT-related equipment (e.g. certain telecommunication devices such as iPads, other devices such as laptops, monitoring devices, etc.)
• Program and deploy shell scripting on Linux CentOS 6 platforms for various purposes such as alerting, backups, reporting, etc.
• Dell OpenManage and iDrac Management on all servers, including Linux Dell OpenManage and DSU management. Linux automated scripting and Dell alerting and reporting and scripting created and maintained and written by hand to work with Dell platform.
• Extensive Linux Administration and management and command line knowledge due to maintain a small cluster of CentOS 6 file servers and several Samba domain servers in a mixed environment
• Programming and deployment of PowerShell scripting for various requirements such as Group Policy Deployment
• Centralization of all print management. Print audit and monitoring deployment with real-world cost- saving benefits and results
• Deployment of Dell Data Protection with Advanced Threat allowing for Encryption of devices on an enterprise and managed level

Engineer

Confidential - Baltimore, MD

• Diagnose and repair various devices, including but not limited to, computers, cell phones, and cameras
• Collaborate and participate in network installations and or migrations, server installations, Active Directory/Domain and Exchange setups and upgrades
• Consult clients regarding technology upgrades, repairs, new installs
• Provide advanced repair to checked in computers, including diagnostics, system restorations, clean up and optimizations and new computer setups
• Run cabling (Cat5e and Cat6)
• Leveraged Active Directory and Group Policy Management to administer Windows servers in multiple locations
• Monitored log files and verified completion of scheduled jobs for Windows, Exchange, SQL Server, and Dynamics
• Virtualization implementation and management (VMware and Microsoft)
• Deploy security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).
• Reviewed and corrected OSD to include PXE issues for local admin in various Army Medical Treatment Facilities worldwide.
• Modified Task Sequence's for a more personalize build.
• Troubleshooting SMS Client connectivity and package installation issues by analyzing corresponding logs.
• Corrected failing package replication issues for local admins at various Army Medical Treatment Facilities.
• Assist with network configurations to allow the broadcast of the SCCM PXE request to be forwarded beyond the local subnet.
• Installation and configuration of IIS 7 to include modifying the Applicationhost.config file to allow certain file extension to be managed in package distribution.
• Define cloud network architecture using Azure virtual networks, VPN and express route to establish connectivity between on premise and cloud
• Assist leadership with the ongoing development of policies and procedures for the purpose of consistent product delivery
• Develop custom features in Visual Studio based on specifications and technical designs
• Develop PowerShell scripts and ARM templates to automate the provisioning and deployment process
• Participate in internal and customer meetings assisting with the ongoing evolution of technology offerings
• Provide technical guidance on building solutions using Azure PaaS and other services
• Troubleshoot and identify performance, connectivity and other issues for the applications hosted in Azure platform

Engineer

Confidential - Baltimore, MD

• Diagnose and repair various devices, including but not limited to, computers, cell phones, and cameras
• Collaborate and participate in network installations and or migrations, server installations, Active Directory/Domain and Exchange setups and upgrades
• Consult clients regarding technology upgrades, repairs, new installs
• Provide advanced repair to checked in computers, including diagnostics, system restorations, clean up and optimizations and new computer setups
• Run cabling (Cat5e and Cat6)
• Leveraged Active Directory and Group Policy Management to administer Windows servers in multiple locations
• Monitored log files and verified completion of scheduled jobs for Windows, Exchange, SQL Server, and Dynamics
• Virtualization implementation and management (VMware and Microsoft)
• Deploy security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).
• Reviewed and corrected OSD to include PXE issues for local admin in various Army Medical Treatment Facilities worldwide.
• Modified Task Sequence's for a more personalize build.
• Troubleshooting SMS Client connectivity and package installation issues by analyzing corresponding logs.
• Corrected failing package replication issues for local admins at various Army Medical Treatment Facilities.
• Assist with network configurations to allow the broadcast of the SCCM PXE request to be forwarded beyond the local subnet.
• Installation and configuration of IIS 7 to include modifying the Applicationhost.config file to allow certain file extension to be managed in package distribution.
• Define cloud network architecture using Azure virtual networks, VPN and express route to establish connectivity between on premise and cloud
• Assist leadership with the ongoing development of policies and procedures for the purpose of consistent product delivery
• Develop custom features in Visual Studio based on specifications and technical designs
• Develop PowerShell scripts and ARM templates to automate the provisioning and deployment process
• Participate in internal and customer meetings assisting with the ongoing evolution of technology offerings
• Provide technical guidance on building solutions using Azure PaaS and other services
• Troubleshoot and identify performance, connectivity and other issues for the applications hosted in Azure platform

TECHNICAL SKILLS

Technical Expertise: Hardware PC Desktops, PC Laptops, Servers, Network Storage, RAID, Backup Devices, Peripherals Networking TCP/IP, Ethernet, VPN, DHCP, Active Directory, Group Policy, DNS, Sharing & Permissions

Operating Systems: Windows 7, 8, and 10, Macintosh OS X, Linux (Redhat), VMware (ESX/I, vSphere) Enterprise Software Microsoft Exchange, Microsoft SQL Server, VMware vSphere / vMotion, Veritas, Dell, Symantec Endpoint Enterprise (Anti-virus), Tenable Security Center, Dell Data Protection Enterprise Security, SCCM, Microsoft Azure

Business Software: Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio, Publisher), Symantec BackupExec and Veritas NetBackup (7 and 8), Acronis, QuickBooks Pro, Adobe Acrobat