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Network Engineer Resume

Redmond, WA

SUMMARY:

  • 12+ years of experience in IT support and administration
  • Able to work with a team and independently, and have done so for over a decade
  • Very used to high - paced environments & prioritization
  • Have a very strong attention to detail & efficiency
  • Strong, working knowledge of the OSI model & TCP/IP model
  • Currently focused on earning the CCNA & Azure Administrator/SAP workloads AZ-103/AZ-120 s in January 2020 & December 2019
  • Earning the updated MCSA Core by March 2020

SKILL:

Operating Systems: Windows 95 - Windows 10, Mac OS X, Linux; Cisco IOS

Administration: Active Directory, Windows Server 2000, 20, Azure, LDAP

Software: O365, Office, Adobe Acrobat, Tableau, GateKeeper/FileVault

VoIP: Skype for Business, WebEx, Cisco Communication VoIP, Slack

Remote: VPN, Bomgar, RDP, PuTTy

Ticketing/ITIL: ServiceNow, Ivanti, JIRA, Solar Winds, Remedy

Virtualization Technologies: Hyper-V, VMware, Docker, VirtualBox Monitoring & Alerting Splunk, Wireshark, SysLog

Automation: SCCM, WSUS, fundamental PowerShell & Python scripting

Languages French: Intermediate, Greek Beginner, Russian Beginner

EXPERIENCE:

Confidential, Redmond, WA

Network Engineer

Responsibilities:

  • Network devices (routers, switches, access points, patch bays, PSUs); Enterprise service management, Inventory management, SLA severity response management.
  • Rack servers/switches/routers/PSUs; Network line-card additions, fiber optic and copper cable run & removal, hardware testing & verification.
  • Implementation, installation & testing of new equipment, space, rack structure, patch panels, PBX & IDF areas.

Confidential, Seattle, WA

Computer & Network Support Specialist

Responsibilities:

  • Used SCCM to deploy images to hundreds of new machines
  • Wrote & published setup documentation for each machine type
  • Established security guidelines as part of SOP
  • Exceeded image deployment rate from 7-10 to 18-20 per shift

Confidential, Redmond, WA

Lab/Network Support Engineer

Responsibilities:

  • Used Splunk to monitor builds for stability and created scripts for each tested platform
  • Supported error resolution with developers to resolve bugs via AzureDevOps
  • Maintained network stability by assigning switches with specific devices, organizing patch panels & installing hardware
  • Created spreadsheet metrics for lab stability, redundancy & team communication

Confidential, Bellevue, WA

IT Associate

Responsibilities:

  • Created custom SCCM build for remote employees
  • Secured a $1.2m contract with Microsoft along with the Engineering and Data Analysis teams
  • OS’s Supported: Mac OS X (to high sierra); Windows 7 - 10; Windows Server 2008, 2012R2, 2016; CentOS; Linux
  • Mobile platforms supported: Android, iOS
  • Routinely remoted into client machines via Bomgar and resolved user issues
  • Documented laptop & desktop machine deployment via SCCM in an SOP for the Americas region
  • Migrated 2,800 users to O365 and Azure
  • Managed & lead groups on-site and remotely, created user documentation & provided post-migration support
  • Remotely supported post-migration, non-local users
  • Organized Active Directory after acquisitions to keep its database clean
  • Created new OUs for our regions; Created GPOs for both new and outdated machines; Created scripts via PowerShell to create a survey table of machines, their location, last login, etc.
  • Managed queues for IT Support teams

Confidential, Redmond, WA

IT Support Technician

Responsibilities:

  • Monitored & recorded bugs with the Xbox One launch
  • Created a more efficient bug collection document for the developers
  • Collaborated with team members to resolve or RCA issues with games, streaming services & the Kinect

Confidential, Bellevue, WA

System Administrator & Network Engineer

Responsibilities:

  • Managed & administered the Microsoft Home of the Future space, the Ideation Lab and the VP conference room
  • Created NAS devices at each location for redundancy
  • Created batch scripts (eventually PowerShell scripts) to automate backups
  • Managed & installed new devices to the existing space including tablets, Surface devices
  • Documented two MS KB articles describing how to both collect and apply machine images remotely using WSUS and describing remotely capturing an image using WAIK, ImageX & SCM
  • Rebuilt the entire Home network when both primary and secondary servers failed
  • Used VMWare (eventually Hyper-V) to create virtual servers (DNS, DHCP, File & Application server) on top of the primary and secondary DCs.

Confidential, Redmond, WA

IT Support Specialist

Responsibilities:

  • VMWare was used as our issue testing environment
  • Ivanti/LANDESK was used to collect and monitor tickets
  • Active Directory administration: Forest organization, GPO creation & modification

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