Network Engineer Resume Redmond, WA - Hire IT People

SUMMARY:

12+ years of experience in IT support and administration
Able to work with a team and independently, and have done so for over a decade
Very used to high - paced environments & prioritization
Have a very strong attention to detail & efficiency
Strong, working knowledge of the OSI model & TCP/IP model
Currently focused on earning the CCNA & Azure Administrator/SAP workloads AZ-103/AZ-120 s in January 2020 & December 2019
Earning the updated MCSA Core by March 2020

SKILL:

Operating Systems: Windows 95 - Windows 10, Mac OS X, Linux; Cisco IOS

Administration: Active Directory, Windows Server 2000, 20, Azure, LDAP

Software: O365, Office, Adobe Acrobat, Tableau, GateKeeper/FileVault

VoIP: Skype for Business, WebEx, Cisco Communication VoIP, Slack

Remote: VPN, Bomgar, RDP, PuTTy

Ticketing/ITIL: ServiceNow, Ivanti, JIRA, Solar Winds, Remedy

Virtualization Technologies: Hyper-V, VMware, Docker, VirtualBox Monitoring & Alerting Splunk, Wireshark, SysLog

Automation: SCCM, WSUS, fundamental PowerShell & Python scripting

Languages French: Intermediate, Greek Beginner, Russian Beginner

EXPERIENCE:

Confidential, Redmond, WA

Network Engineer

Responsibilities:

Network devices (routers, switches, access points, patch bays, PSUs); Enterprise service management, Inventory management, SLA severity response management.
Rack servers/switches/routers/PSUs; Network line-card additions, fiber optic and copper cable run & removal, hardware testing & verification.
Implementation, installation & testing of new equipment, space, rack structure, patch panels, PBX & IDF areas.

Confidential, Seattle, WA

Computer & Network Support Specialist

Responsibilities:

Used SCCM to deploy images to hundreds of new machines
Wrote & published setup documentation for each machine type
Established security guidelines as part of SOP
Exceeded image deployment rate from 7-10 to 18-20 per shift

Confidential, Redmond, WA

Lab/Network Support Engineer

Responsibilities:

Used Splunk to monitor builds for stability and created scripts for each tested platform
Supported error resolution with developers to resolve bugs via AzureDevOps
Maintained network stability by assigning switches with specific devices, organizing patch panels & installing hardware
Created spreadsheet metrics for lab stability, redundancy & team communication

Confidential, Bellevue, WA

IT Associate

Responsibilities:

Created custom SCCM build for remote employees
Secured a $1.2m contract with Microsoft along with the Engineering and Data Analysis teams
OS’s Supported: Mac OS X (to high sierra); Windows 7 - 10; Windows Server 2008, 2012R2, 2016; CentOS; Linux
Mobile platforms supported: Android, iOS
Routinely remoted into client machines via Bomgar and resolved user issues
Documented laptop & desktop machine deployment via SCCM in an SOP for the Americas region
Migrated 2,800 users to O365 and Azure
Managed & lead groups on-site and remotely, created user documentation & provided post-migration support
Remotely supported post-migration, non-local users
Organized Active Directory after acquisitions to keep its database clean
Created new OUs for our regions; Created GPOs for both new and outdated machines; Created scripts via PowerShell to create a survey table of machines, their location, last login, etc.
Managed queues for IT Support teams

Confidential, Redmond, WA

IT Support Technician

Responsibilities:

Monitored & recorded bugs with the Xbox One launch
Created a more efficient bug collection document for the developers
Collaborated with team members to resolve or RCA issues with games, streaming services & the Kinect

Confidential, Bellevue, WA

System Administrator & Network Engineer

Responsibilities:

Managed & administered the Microsoft Home of the Future space, the Ideation Lab and the VP conference room
Created NAS devices at each location for redundancy
Created batch scripts (eventually PowerShell scripts) to automate backups
Managed & installed new devices to the existing space including tablets, Surface devices
Documented two MS KB articles describing how to both collect and apply machine images remotely using WSUS and describing remotely capturing an image using WAIK, ImageX & SCM
Rebuilt the entire Home network when both primary and secondary servers failed
Used VMWare (eventually Hyper-V) to create virtual servers (DNS, DHCP, File & Application server) on top of the primary and secondary DCs.

Confidential, Redmond, WA

IT Support Specialist

Responsibilities:

VMWare was used as our issue testing environment
Ivanti/LANDESK was used to collect and monitor tickets
Active Directory administration: Forest organization, GPO creation & modification

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Network Engineer Resume

Redmond, WA

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