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Noc Admin Resume

Richardson, TX

SUMMARY:

Multi - certified professional with extensive experience in IT and Telecom industries, information security, and cyber-crime. Proven motivator and team leader with excellent communication skills, and a positive and forward-thinking attitude focused on results.

SKILL:

Technical Skills: Solaris UNIX, Linux, Oracle, MySQL, UNIX/Linux System Administration, Project Management, Database Administration, Active Directory, RSA, Citrix, BASH, Python, Perl, Sendmail, Postfix

Network: LAN/WAN, TCP/IP, Routing Protocols (OSPF, BGP, IS-IS), MPLS, SAMBA, LDAP, IPSEC, SNMP, NAT, SSH, Cabling and rack management, Cisco IOS, Juniper OS (JUNOS), Fujitsu Netsmart Platform, TL1

Virtual/Cloud VMware, Microsoft Azure:

Certifications: CompTIA Security+, Silver Peak SD-WAN Professional (SPSP)

EMPLOYMENT:

Confidential, Richardson, TX

NOC Admin

Responsibilities:

  • Assisted in upgrading Citrix Servers and NetScalers while ensuring there was no downtime to the NOC/TAC customers.
  • Maintained Red Hat/CentOS servers that acted as a hosted EMS for external customers.
  • Managed an RSA two-factor authentication system responsible for allowing external and internal access to a Citrix environment
  • Administered an Active Directory environment that provided authentication into a Citrix environment

NMS TAC Engineer

Confidential

Responsibilities:

  • Installed and performed system administration tasks on Ret Hat/CentOS systems for customer purchased Element Management Systems.
  • Installed, maintained and administered servers in a VMware environment
  • Supported an NMS platform to include OS setup and optimization, installation, administration and configuration of the system.

Confidential, Salem, OR

Infrastructure Associate/Project Analyst

Responsibilities:

  • Designed, constructed, tested, implemented, and optimized portions of basic infrastructure systems that enable and support business and engineering/manufacturing functions. Worked with others to analyze collected requirements, translate into infrastructure solutions, and to ensure that identified solutions meet customer needs and expectations.
  • Monitored network for stability, security, and troubleshooting for both outside networks and VPNs.
  • Assisted with administration and application support of a network consisting of Solaris, Windows, and Red Hat servers.
  • Performed System Architect role for server virtualization project involving upgrade to Solaris 10 and consolidation of servers on virtual machines
  • Maintained secure environment for Payment Card Industry (PCI) and other security best practices
  • Created documentation and maintained version control for configuration management, site administration and test plan documents.

Confidential, Salem, OR

Infrastructure Associate/Project Analyst

Responsibilities:

  • Configured Cisco routers and switches to match existing network configuration to ensure seamless integration
  • Interfaced directly with on-site customers and personnel for access and verification of network connectivity
  • Complied with OSHA regulations regarding safety equipment and safety awareness

Confidential, Dallas, OR

IT Specialist

Responsibilities:

  • Created physical and IT policy for securing desktops, servers, and the network
  • Implemented an anti-virus/anti-spam solution that provided protection for systems and email with a centralized management server
  • Configured new users and new computers on a Microsoft Active Directory system.
  • Responsible for VPN management and firewall maintenance
  • Responsible for connectivity to outlying sites using a variety of technologies including Wireless WANs and T-1s

Confidential, Plano, TX

Network Operations Center Engineer

Responsibilities:

  • Communicated efficiently with team members to provide seamless coverage
  • Researched problems with other Engineers for timely solutions for customers
  • Managed phone bridges for optimal communication and maintained time lines for Root Cause Analysis and Incident Reports
  • Effectively used leadership abilities in coordinating tasks among team members

Confidential, Plano, TX

Technical Account Manager

Responsibilities:

  • Supported customers on Platinum Support level on varied products
  • Assisted in maintenance of test network for Technical Support team
  • Configured Windows 2000 Advanced Server, Red Hat 9, and Fedora Core 3 machine for team accessibility and testing of customer cases
  • Interfaced between customers, team members, and Tier III to achieve an overall customer satisfaction and resolution to problems

IT Consultant

Confidential, Dallas, TX

Responsibilities:

  • Maintained systems, installed applications and upgrades, and configured network cards and wireless LAN cards.
  • Performed software installation, problem diagnosis, and product evaluation.
  • Reviewed, corrected, and implemented PHP and HTML code for production websites.
  • Implemented and configured Linux server to share files and share printers between PCs and Macs.
  • Performed troubleshooting, security, and routine maintenance for wireless and wired networks.

Confidential

Police Detective/Intelligence Officer

Responsibilities:

  • Maintained chain of custody and improved evidence accountability for a fraud case involving over 130 pieces of evidence and totaling more than $300,000.
  • Provided logistical support in the form of criminal intelligence information for the U.T. Southwestern Medical Center Police Department and assisted the Criminal Investigation Division.
  • Assisted with crime scene investigation and conducted collection of computer related forensic evidence.
  • Interfaced with other U.T. System components and other local, state, and federal agencies to provide information, including counter-terrorism, and performed undercover investigations.
  • Spearheaded coordination between other U.T. intelligence officers via electronic means for securely sharing information.

Confidential, Richardson, TX

Technical Instructor

Responsibilities:

  • Maintained laboratory network for the Data Communications group improving classroom accessibility and equipment utilization.
  • Researched and implemented changes in courseware to keep classes up to date with latest releases.
  • Instructed both external and internal students on the maintenance, configuration, and operation of Juniper router systems.
  • Provided instruction on a VoIP platform for domestic and international customers.

Confidential, Plano, TX

Network Engineer

Responsibilities:

  • Performed software installation, user problem diagnosis and product evaluation.
  • Maintained systems to ensure maximum availability and performance, identified system hardware/software problems and developed solutions.
  • Configured Cisco Routers for international and domestic ISDN connectivity to customer sites for support purposes, which improved customer service.
  • Monitored ISDN connections for cost effectiveness.

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