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Voice Engineer Resume

Spartanburg, SC

SUMMARY:

  • Ability to work in a high pace environment
  • Highly customer service oriented
  • Realize organization and departmental impacts of technology downtime/uptime
  • Proven ability to work well with other departments to determine technology needs

PROFESSIONAL EXPERIENCE:

Voice Engineer

Confidential, Spartanburg, SC

  • Administer and troubleshoot issues related to Rolm 9005 PBX
  • Configure and support Cisco Unified Communications Manager 8.5
  • Work with the Voice Team to convert Rolm phones to Cisco Unified Communications Manager 8.5
  • Modify, create and troubleshoot Cisco Unified Contact Center Express 8.5 scripts, CSQs and Resources
  • Add, modify, and troubleshoot issues related to Cisco Unity Connection 8.6 subscribers and call handlers
  • Install and configure Voice Gateways such as VG224, VG202, VG204, 2911 and 2811 routers
  • Troubleshoot PRI and T1 issues, number porting, and forwarding problems with carriers
  • Manage and administer Vocera 4.1 deployment
  • Project manage renovations which include deployment of Cisco phones and new auto attendant
  • Train new users on phone features and current capabilities
  • Administer Xmedius 6.5.5 SIP trunk faxing solution
  • Provide Telecom suggestions and assist SRHS Analysts when necessary
  • Member of ITIL team to review policies and procedure related to Incident Management

LAN Administrator

Confidential , Spartanburg, SC

  • Troubleshoot issues related to Windows Server 2000, 2003 and 2008
  • Configure and monitor servers using SolarWinds Network Performance Monitor
  • Install and setup new physical and virtual servers for new applications
  • Configure and troubleshoot virtual machines for VMWare ESX 4
  • Assist in the migration of users from Exchange 2003 environment to Exchange 2010 environment
  • Member of Tier 2 support team providing support for applications such as Exchange, VMWare and Citrix
  • Monitor the Datacenter for issues such as cooling and hardware failures

Systems Administrator

Confidential, Warner Robins, GA

  • Backup administrator using Veritas Backup Exec 11d
  • Help support and maintain over 100 servers and 1100 PCs
  • Assist in converting physical servers to virtual
  • Manage Active Directory 2003
  • Troubleshoot issues related to network connectivity including PoE and non - PoE switches
  • Managed team that deployed Impravata application for Single sign-on
  • Worked with remote vendors on configuring new VPN tunnels

TECHNICAL SKILLS

  • Windows 2008 Server, Windows 2003 Server, Windows 7, XP Professional
  • Cisco Unified Communications Manager 7.1.2 and 8.6.2
  • Cisco Unity Connection 8.6
  • Cisco Unified Contact Center Express 8.5
  • Xmedius SendFax 6.5.5
  • Vocera 4.3 and Vocera 4.1
  • SolarWinds Network Performance Monitor
  • Rolm 9005
  • Configuring and troubleshooting VGs and Routers
  • Cisco 79XX series phones
  • Windows platform servers
  • VPN, TELNET, SSH, TFTP, TCP/IP

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