VALUE OFFERED: Providing business/technology vision and leadership to enhance organizational initiatives. Proactively identifying business problems and opportunities—and delivering solutions that add value. Passion for creating efficiencies that save time, reduce costs and streamline processes. Ensuring IT system compliance to HIPAA and other regulatory and accrediting agencies. Collaborating with business and technology teams, and senior management to ensure acquisition, implementation and maintenance of IT systems to support business objectives within health care.
PROFESSIONAL EXPERIENCE :
Confidential,Charlotte, N.C. March 2007-Present
/Information Security Management
Direct development and implementation of information security policies and procedures for a 15,000-user network to advance and support growth, including hardware procurement and implementation, deployment of new system applications, user education and training, security risk assessments, vendor relationships, maintenance of network infrastructures, special projects/process change initiatives, and internal support. Prepare and administer project expense budgets. Manage and train support team of 5. Serve as SME for senior management on technology solutions. Established a three-tier security management infrastructure, with manpower and cause/escalation resolution planning. Created an accountability matrix, providing designated response teams (i.e., security administrators, threat monitors and security architecture). Benefit: Initiative defined specific security policies, procedures and protocols to ensure regulatory compliance. Reshaped the customer service “vision” to focus on user support and patient security. Trained IS team to be more communicative, responsive and sensitive to user/patient needs. Benefit: Now, everyone acknowledges that IS performs above expectations, with HIPAA compliance ensured. Spearheaded implementation of Phone Factor, a remote authentication tool for documenting performance of production validation of critical systems for software/hardware integration. Created testing, QA documentation and implementation process. Designed training documents and videos for 15,000 users. Collaborated with support center, users and Windows server team. Benefit: Tool expedited the process, increasing speed and accuracy of validation—and saved $2.5 million annually. Managed $6 million desktop encryption project to ensure HIPAA regulatory compliance. Worked closely with vendors in pricing, acquisition and installation of system. Assembled testing and implementation team across multiple platforms (Windows 7, XP, Vista) and conducted pilot testing. Benefit: New system will improve PHI security and is undergoing rollout systemwide. Championed initiative to transform IT training/conferences from classroom to an e-learning environment and create economies of scale. Proposed plan to CIO. Benefit: Plan was adopted in March 2010, with virtual training becoming an increasingly popular option. Developed a training process for service desk support center. Assisted in creating troubleshooting documents for service-order agreements (SOAs) for group instruction (13+ users). Benefit: New training program became the “official” curriculum for the center—and provided directives on customer response and user-assistance techniques.
Confidential,Charlotte, N.C. May 2006-May 2007
Managed network operations, including design, configuration, installation, maintenance and monitoring of LAN/WAN to support migration strategy for Cinergy and Duke Energy merger. Designed and supported server systems and software, including Windows NT4.0 and Windows 2000 Server and Advanced Servers, WIN 2K Server and Pro, DHCP, and Exchange Server.
Confidential, Developed call process for escalation issues relating to infrastructure, assigning a dedicated call center technical representative based on expertise. Created guidelines with troubleshooting documentation. Benefit: Improved the resolution process (on first call) from 60% to 90%.
Confidential,Charlotte, N.C. June 2005-Jan. 2006
IT Director Consultant
Managed a 3-person support team, performing network and systems administration for clients, including configuration, monitoring and testing connectivity of Cisco IP phones, setting up active directory for user accounts, and identifying user access requirements for domains and directories. Worked with cross-functional teams to ensure security compliance.
Confidential,Charlotte, N.C. Jan. 2003-April 2005
Information Technology Manager
Managed daily operations of Windows active directory, backup, print and Hyperion servers to ensure operational efficiency and functionality for HQ office and 200+ branches. Managed 6-person desktop support team, primarily for local and remote access users. Analyzed, planned and implemented new security approaches for VPNs and public key infrastructure/digital signature. Planned and managed network life cycle project PC upgrades and additions. Directed the migration plan for the integration of new acquisitions (dealerships) into the Sonic network. Conducted hardware/software site surveys to identify assets. Oversaw technology upgrade: Defined user configuration requirements, created budget, selected and scheduled equipment replacement, coordinated installation and follow-up. Identified user access capabilities and security needs. Implemented audit compliance procedures. Benefit: Met Sarbanes-Oxley guidelines. Championed introduction of service-desk function enterprisewide. Selected vendor (EverDream). Created “knowledge base” for all SD personnel. Established procedures for the swap/exchange of equipment during maintenance/repair cycle to expedite repair. Benefit: Increased turnaround time for repair from an average of 3-4 days to 1 day—and saved $3 million annually in shipping and troubleshooting costs. Now, the vendor handled the process and absorbed these costs.
Confidential,Charlotte, N.C. Aug. 2001-Aug. 2002
Information Systems Manager
Assigned to Bank of America account and served as network administrator. Planned and coordinated network performance data; monitored configurations and resolved connectivity issues.
Confidential,Charlotte, N.C. July 1997-Mar. 2001
Information Systems Manager/Project Manager
Managed a series of 6-month projects at various customer sites involving network configuration and installation. Oversaw technical and project teams of 5-20 members. Directed projects for First Union, Harris Teeter and Winn-Dixie. Established funding source; defined technical requirements; assembled teams; and managed contracts’ complete cycle, from implementation, engineering, installation, testing to acceptance. Benefit: All projects completed within time and budget restraints. Customer satisfaction ensured.
Operating Systems: Unix, NT/2000/XP/Windows 7, Cisco IOS 12.4 and higher versions
Databases: MS Access, Oracle; Languages: Java, Visual Basic, HTML
Software: MS Visio, Project; HP, Openview, WhatsUp Gold, PS Project, Oracle, Microsoft Office, ISO27001, HIPAA, HITECH, PCI-DSS,FIMSA,HITECH
Networking: LAN/WAN design/architecture, TCP/IP, Fast Ethernet, T1/T3 components, IPX/SDPX, VPN
Network Platforms: Cisco, Symantec, VMWare, IDS/IPS,VTC, ISDN, ATM; Other: Epic, IronMail, Remedy, ITIL, Websense, Cisco
- Master of Information Systems