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Services Consulting Engineer Resume

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MD

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TECHNICAL SKILLS

  • Cisco 6500 series routers and 3500 series switches
  • Cisco Nexus 7018 chassis, QFX3500/5100 series, SRX5800/5400, MX960
  • Quanta LB8 and LB9
  • Accton AS7710
  • Cisco ONS M6
  • Brocade Ethernet Switch
  • Basic Juniper VPN troubleshooting/OS upgrades
  • Cisco IOS, IOS - XE, IOS-XR
  • ASR9k, ASR1k, ASR9kv
  • IXIA Traffic Generator
  • MPLS, L2vpn, L3vpn, QOS, COPP, RPL, BGP, IS-IS, OSPF, RSVP, MPLS-TE, NG-MVPN

PROFESSIONAL EXPERIENCE

Confidential, MD

Services Consulting Engineer

Responsibilities:

  • Provide onsite and remote support for problem resolution
  • Provide design recommendations based on client requirements
  • Perform configuration and design testing prior to customer delivery
  • Fulfill contract deliverables within the Scope of Work
  • Provide guidance and direction on non-scoped projects for authorized support
  • Provide Cisco PSIRT guidance and recommended course of action
  • Provide bug analysis for new code recommendations and feature support
  • Provided End of Life analysis and recommendations
  • Deliver Knowledge Transfers for new solutions
  • Troubleshoot and escalate interoperability issues as required

Confidential, OR

Network Scaling and Integrations Technician

Responsibilities:

  • Manage scaling projects inside the Data Center in collaboration with project managers
  • Troubleshoot layer 1/2 issues
  • Perform Rack/Space/Power/Cooling investigations in coordination with Field Engineers
  • Rack/stack hardware, apply power, perform OS upgrades
  • Run Fiber and copper for A-Z connections following engineer provided cut sheets
  • Manage Vendor fiber installation on large scale cabling and dark fibre installations
  • Perform hardware upgrades on live gear in coordination with Deployment Engineering
  • Assist in installation and scaling of DWDM systems

Confidential, Norfolk, VA

NOC Network Ops Specialist MID

Responsibilities:

  • Follow up with existing incidents for problem resolution
  • Troubleshoot L2/L3 issues with Cisco and Brocade platforms
  • Implement configuration changes as directed by Senior Engineers
  • Perform device maintenance utilizing remote field support
  • Troubleshoot WAN latency/outages with provider
  • Monitor network operations and SNMP Traps using HPOM/NNM/Tivoli Netview

Confidential, Norfolk, VA

Service Desk Support

Responsibilities:

  • Troubleshoot Active Directory accounts
  • Activate New User accounts
  • Reset account passwords/Common Access Card (CAC) enforce accounts
  • Troubleshoot approved applications
  • Windows XP troubleshooting
  • Physical Layer network connectivity troubleshooting
  • File Server account management
  • Blackberry Enterprise Server account management
  • Placement with VIP team (15 minute resolution/escalation times for premier users)
  • Remote Desktop Management (Tier 3) assistance
  • Assist customers with Service Request Issues
  • Use of Remedy action request system for ticket processing
  • Support customers with information on proper ticket submission
  • Investigate missing or incomplete information
  • User Administration Assistance
  • Handle incoming requests for account creations/changes in Active Directory
  • Microsoft Exchange mailbox creation/moves for new or existing accounts
  • Blackberry Enterprise Service Account creations/changes
  • Documentation of work completed for follow up and investigation
  • Monitor Ticket queue’s for high hour request for contract adherence

Confidential, SC

Network Technician

Responsibilities:

  • Provide initial communications deployment.
  • Establish Local Area Networks and provide Wide Area connectivity
  • Provide communications capabilities for NIPRnet and SIPRnet
  • Troubleshoot and repair communications errors

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