Hosted PBX Support Resume Springfield, MA - Hire IT People

TECHNICAL SKILLS

Highly experienced with Windows XP through 8.1 administration.
Experienced with MacOS, Ubuntu Linux and VOIP
Familiar with SQL, Asterisk, and telephony wiring.
Able to adapt quickly to challenges and situation.
Works well under high - pressure/high-demand situations.
Able to communicate effectively and establish rapport with users who have differing levels of technical knowledge.
Sat for Cisco Training in preparation for CCNA certification exam.

PROFESSIONAL EXPERIENCE

Confidential, Springfield, MA

Hosted PBX Support

Responsibilities:

Troubleshoot VOIP/SIP telephony service for national, chain, and independent Hotels via Asterisk, Adtran tools, and Oracle EOM.
Assist with installations, network cutovers and upgrades.
Work with remote technicians to repair and mitigate service issues.
Provision and Deploy Polycom phones to end users and sites.

Confidential, West Springfield, MA

Remote Support Technician

Responsibilities:

Monitor and troubleshoot network connectivity for 100+ remote offices.
Configuration and deployment of Cisco routers (Cisco IOS), Cisco VOIP phones (CCM), Confidential Wireless Access Points.
Initiate and organize internet service provider orders and service contracts.

Confidential, Southbridge MA

IT Support Technician

Responsibilities:

Install and upgrade hardware (printers, workstations, VOIP phones) and software (Windows OS, Microsoft office, financial institution software).
Manage users in Active Directory (Add/remove & manage permissions).
Image and deploy Windows 7 machines.

Confidential, West Warwick, RI

Business Customer Support Representative

Responsibilities:

Diagnose and troubleshoot issues with PC's, routers, modems, television, and telephone equipment.
Walk customers through configuration of equipment and email on client programs as well as mobile devices.
Provision equipment and services onto customer accounts (High speed internet, cable, POTs phone service)
Support hotel guest wireless internet service