IT Tech Level 3/System Admin Resume

SUMMARY:

Proven IT industry experience supporting Microsoft environments. Adapt very quickly and can juggle multiple tasks while remaining composed and productive. Worked closely with all levels of management and understands the importance of communication and timely follow through. Naturally organized and detail - oriented and strive for efficiency and precision.

TECHNICAL EXPERIENCE:

VMware - (Cert: VCA-DCV5.1)
Windows Server
Exchange
Cisco Routers
NAS/SAN Support
Mobile Device Support
Mobile Device Management
Symantec Backup Exec
Windows: 7 / 10
Active Directory
Axcient Disaster Recovery
Sonicwall Network Appliances
Group Policy
LANDesk/Ivanti
VPN Support (PPTP & iPSec)
Acronis
Electronic Medical Record Software
MS Office
Kaseya MSP Support Software
Outlook (RPC, Custom Config)
Wireless Support
Autotask.net
MXLogic/McAfee
Connectwise

PROFESSIONAL EXPERIENCE:

Confidential

IT Tech Level 3/System Admin

Responsibilities:

Support over 500 users (Onsite and Remote)
Team Lead - 3rd level escalation. Mentored Interns.
Collaborated with Networking team to deploy and maintain Blackbox Multicast Video Transmitters and receivers.
LANDesk/Ivanti EndPoint Manager: (SCCM Alternative)
Image Deployment
Patching - After testing
Software Deployment - core programs at imaging and updates
Anti Virus - exclusions and scanning
Asset Tracking
Charter to upgrade replacement.
Active Directory and One LogIn support.
Mac Deployment & Support.
VMWare Support
Syncplicity Backup Management. - including version control and restores.
Teleconferencing: Cisco WebEx and BlueJeans.
Provided New User Orientations and On Boarding.
Mobile Device Management: AirWatch.
C-Suite “Whiteglove” Service.

Confidential

Technical Support

Responsibilities:

Supported Doctor Practices (Approx. 400 users)
Windows 7 Deployment Project
Altiris Deployment Server
Remedy Helpdesk

Confidential

Network Admin/Technical Support

Responsibilities:

Created VMWare Images with P2V so older programs could continue to be used.
Supported VMWare - vSphere environment.
Managed AD users. Including system setup and deployment.
Customized selected systems for users with specialized applications.
Google Apps Support w/SSO (Gmail and Google docs).
Configured Apple systems for Parallels, Server Share and printer connections.
Supported Maas360 Mobile Device Management for IOS.
Worked with custom Enterprise support tools. Including custom Excel plug-ins.
Worked with HP Blade and Thin Client Environment. Utilizing RGS protocol.
Provided timely resolutions to issues for executives, HR, and other high profile users.
Serviced several departments and received broad exposure to procedures and security on an international level.
SCCM (System Center Configuration Manager) Imaging and Deployment.
Teleconferencing and AV Support (Polycom, Lync, Scopia).
HP Service Manager HelpDesk.
Performed Migrations of user systems from XP desktops to Windows 7 laptops.
Used Symantec Ghost to image systems for deployment.
Imaged and deployed HP Thin clients for Studios.
Managed Shoretel Phone system.

Confidential

Network Engineer/Support Specialist

Responsibilities:

Started with Confidential at its inception in 2003 and helped to market to and build its clientele as well as help to grow the company from 2 to over a dozen employees.
Worked with clients, assessing their needs and helping by providing them with IT solutions that worked best for their companies. Often responsible for carrying out large projects to varying degrees.
Relocated client company office, met directly with client and landlord, reviewed blueprints to identify locations of desks and number of drops.
Coordinated with a subcontractor and oversaw progress including; drilling cores in the concrete floor for cable runs as well as assembly and installation of a Server rack. Met with city inspector and received C.O. (Certificate of Occupancy).
Managed outsourced level 1 helpdesk to provide timely solutions, thus, maximizing client productivity.
Coordinated complete system build projects including Server setup and Group Policy configuration.
Organized and executed client relocation projects, ISP, and server relocations
Trained and managed seasonal interns while educating them on various systems and services.
Delegated responsibility to assist in the organization of escalated helpdesk tickets.
Configured Network Routers, Cisco and Sonicwall.
Managed Backups and Data Recovery.
Implemented Exchange migrations from 2003 and 2007 to 2010 as well as Hosted Exchange.
Imaged systems for disaster recovery and deployment.
Implemented and supported NAS and SAN technology as needed.
Managed client disasters, including flooding and hardware crashes.

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