Engagement Manager Resume
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New York, NY
SUMMARY:
- Solution - focused IT Professional managing network systems support, troubleshooting, installations, and monitoring, deftly managing escalated issues through both internal and third party vendors to ensure minimal operational interruptions and speedy recovery times. Sharply self-motivated, personally deepening understanding of overall business functions to ensure technical alignment with designated objectives. Quickly learned and utilized LAN/WAN networking design principles for internal use in specified and mixed Topology/Protocol environments.
- Helped establish key protocols, including for Disaster Recovery.
- Concisely relayed technical information in plain language easily understandable by broad audiences.
- Coordinated Change Management reviews for Confidential environment modifications.
PROFESSIONAL EXPERIENCE:
Engagement Manager
Confidential, New York, NY
- Served in both as a technical business analyst and project management functions within the Global Network Segmentation Project
- Assisted in driving, planning, design, communication, and execution of the Network Segmentation process, and relevant business-as-usual processes, to ensure that Network Segmentation controls are deployed across the Bank’s IT estate
- Facilitated the development and implementation of network security controls, procedures and guidelines for multiple platforms across the Bank’s diverse environment by authoring and implemented Global Deployment Processes for the required Network Segmentation infrastructure changes
- Worked closely with Global technology teams and project managers and perform analysis as needed to drive strategy related communications across the Network Segmentation program and the Bank.
- Responsible for the effective communications across multiple levels of technology and business leadership and management
- Articulated technical and business issues and solutions effectively to business or technical staff across organizational layers
Confidential, Jersey City, NJ
Director of Grant Resources - Grant Research and Writing
- Research and consultation for qualification of nonprofit 501(c)(3) tax-exempt grants to fund various social, education, veteran assistance, homelessness and health programs run or co-operated by UWHC.
- Write and submittal of Letters of Intent (LOI) to various organizations to request grant funds.
- Preparation and submittal of applications to Local, State, Federal and private foundations for grant funding
- Present progress reports and status updates on a weekly to UWHC Directors, and monthly to UWHC Board of Directors regarding in-progress, approved and rejected grant LOIs and applications.
- Assist in the budgeting of UWHC Operations and programs funding based on approved grant receipts.
- Assist in IT technical implementations, troubleshooting, repair/remedy of PC and network, including all peripheral devices.
Confidential, College Point, NY
Data Network Engineer
- Perform network router and switch installations, upgrades and deployment to various work sites in the Tri-state area.
- Assist in the recommendation, design and implementation of new and existing work site Confidential .
- Oversee and direct Level 1 technicians during implementations at data centers and several work sites.
- Maintenance and implement data center network equipment and replacement of defective systems.
- Make recommendations to process, procedures and standards for projects and troubleshooting business affecting issues. (Cont…)
Confidential, Weehawken, NJ
Senior Data Network Engineer
- Mentor & train Level 1 and 2 support staff responsible for the Regional Operations Center supporting multiple trading floors, 3 data centers, 7 campus and 400+ branch locations within the North and South American regions.
- Team Lead of eight member Level-3 team supporting data & VOIP network during peak & off-peak hours to ensure rapid response to issues and their resolution in a timely manner while adhering to established ITIL process and procedures while maintaining network operation stability
- Triage, troubleshot and escalated issues to both internal and 3rd party vendors to expedite network connectivity recovery and problem resolution, while arranging event and outage bridge calls to perform system checks and verify application and infrastructure operability and stability, including handling escalation to Senior Technical and Business Management.
- Leverage problem management efforts to support Continuous Service Improvement (CSI) to enhance system availability and stability for both technology and process.
- Lead the Root Cause Analysis (RCA) investigations to identify incident cause as well as continual service improvement opportunities; including documentation and escalate noncompliance issues and “lessons learned”.
- Liaised between Network Technology and Business Management groups while addressing outages and post-mortem reviews.
- Directed Regional Network Operations Center functions, from system monitoring and performance management to troubleshooting through second and third level support for LAN/WAN networking challenges. Contacted third-party vendors to assist with daily operations and issue escalation as warranted.
- Achieved workflow efficiency and the precise notation by administering and overseeing incident, problem and change management processes were in alignment with ITIL principles, standards and guidelines.
- Reviewed Project and Change Management requirements, skillfully leveraging broad technical knowledge and aligning proper resources and stakeholders.
IT Business Analyst / Incident Manager
Confidential, Weehawken, NJ
- Delegated escalated issues to both internal and third party vendors to expedite system recovery and problem resolution. Arranged event and technical outage bridge calls to perform system checks and verify application and infrastructure operability and stability.
- Liaised between Network Technology and Business Management groups while completing projects and addressing outages.
- Achieved workflow efficiency and the precise notation by administering change management processes in alignment with ITIL principles.
- Reviewed projects and change management requirements, skillfully leveraging broad technical knowledge.
- Generated various operational metrics and reports as weekly updates for senior leaders on projects and events.
- Outlined high and medium risk network and application changes impacting global operations in weekly alerts and web bulletins.