We provide IT Staff Augmentation Services!

Sr. Servicenow Consultant Resume

3.00/5 (Submit Your Rating)

Virginia, VA

SUMMARY:

  • Over 8.5 Years of experience in all phases of Software Development Life Cycle
  • SDLC quality management systems and project life cycle processes
  • Over 3.5 years of experience in ServiceNow platform as both Developer and Administrator
  • Configured Applications using Service - Now tool used in ITIL Management. Strong understanding of ITIL V3.
  • Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
  • Experience in Installation and Configuration of different modules of Service-Now
  • In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, CMS, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
  • ServiceNow applications implemented: Incident, Problem, Change, Configuration, Asset Management, Software Asset Management, CMS,Contract Management and Procurement.
  • 3 years of hands-on expertise in the administration and development applications using BMC Remedy Action Request System 7.1/7.6 and ITSM 7.1/7.6
  • Experience in designing, developing administering ITSM suite of applications, AR System 7.x, Remedy MidTier7.x, Asset Management, SLM 7.X and WebServices.
  • Experience in Application Architecture, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management and Release/Build management in all stages of Full Software Development Life Cycle SDLC of software applications using J2EE technologies

PROFESSIONAL EXPERIENCE:

Confidential, Virginia, VA

Sr. ServiceNow Consultant

  • Lead the ServiceNow configuration and customization efforts including (but not limited to), form tailoring, workflow design, report setup, data imports, LDAP integration, custom scripting and third-party software integrations.
  • Implement ServiceNow according to best practices.
  • Effectively translate business requirements into technical requirements.
  • Provide analysis of problems and possible solutions.
  • Go-Live technical and application configuration support.
  • Continuously improve my implementation skills from client experiences within the ServiceNow methodology and service offerings.
  • Upgraded from Fuji to Geneva Release

Confidential

ServiceNow Developer/ Admin

  • Gathering requirements and converting BRD’s into technical requirements.
  • Created design patterns and implementation plans for ServiceNow enhancements.
  • Involved in Configuring and improving core and custom applications in ServiceNow as per the best practice standards.
  • Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, Update sets,CMS etc...
  • Experience working with email notifications, inbound actions, reports, gauges, and home pages.
  • Monitored usage and compliance of ServiceNow applications.
  • Worked on creation and customization of complex workflows and custom workflow activities.
  • Worked with transform maps, data sources and different transform scripts for data loads and management.
  • Developed system integration and process automation
  • Experience in working with schedule jobs, events and triggers to manage business needs and handle background work.
  • Created ServiceNow reports and dashboards

Confidential

ServiceNow Developer/ Admin

  • Gathering requirements and converting BRD’s into technical requirements.
  • Created design patterns & implementation plans for ServiceNow enhancements.
  • Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes
  • Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, Update sets,CMS etc...
  • Experience working with email notifications, inbound actions, reports, gauges, and home pages.
  • Experience in creation of catalog items, wizards, record producers, interceptors, user guide.
  • Worked on creation and customization of complex workflows and custom workflow activities.
  • Worked with transform maps, data sources and different transfer scripts for data loads and management.
  • Experience in working with schedule jobs, events and triggers to manage business needs and handle background work.

Confidential

Remedy Consultant

  • E nvironment Setup, Installation, Configuration, Development, functional process set up and support of Remedy ARS 8.1, ITSM 8.1, SLM 8.1, RKM
  • 8.1, MidTier, CMDB, Atrium Integration Engine, BMC Atrium Integrator Pentaho
  • Tool and JSSO.
  • Legacy Remedy ITSM Application data Migration to the Upgrade environment using Atrium Integrator, Remedy Migrator SRM Import.
  • Utilize in depth knowledge of functional and Technical experience in
  • Remedy ARS, ITSM and other leading edge products and technology in conjunction with industry and business skills to deliver solutions to customer.
  • Business requirements gathering, technical design, Test Plan Scripts, End user Training Process Documentation after GoLive for Projects.
  • Deliver new and complex high quality solutions to client in response to varying business requirements.
  • Configuration of Foundation data, Process data Transaction data of
  • Remedy ITSM System, CMDB Configuration Item updates.
  • Administration of Development, QA Production Server

Confidential

BMC Remedy Developer

  • Played the role of a Implementer of entire Remedy ARS ITSM suites
  • Worked on Multiple High Availability environments with multiple AR
  • Servers with shared database.
  • Integration with LDAP Active directory auto population of people data in Remedy
  • Integration of third party web application with remedy through inbuilt
  • Remedy web services. Used CREATE, SET and GET operations for automation of ticket in remedy. Web based application has invoked remedy web services for creating and updating of remedy tickets.
  • Installation of BMC Topology discovery tool and configured to integrate with BMC remedy ITSM CMDB Suite.
  • Integration with BMC Remedy and Netcool for inflow of alarms which created tickets in remedy.
  • Standard ITSM Configuration, SLA Configuration, Email Configuration
  • Involved in Developing the Forms, Workflows Building Applications.
  • Using the AR Migrator tool to deploy objects from the Development to UAT and UAT to Production

Confidential

Senior Developer

  • Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
  • Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
  • Performed feasibility, adaptability study and risk analysis to identify the business critical areas from the user perspective.
  • Technical Lead and Developer role in numerous Service Manager and ServiceCenter implementation projects.
  • Initiated, lead and documented numerous workshops for business process alignment and technical requirements gathering.
  • Designed and produced JavaScript programs used in one or more Service Manager modules, including Service, Incident, Configuration, Change and Request Management.
  • Designed and produced numerous Oracle PL/SQL views and Connect-It scenarios for data migration projects.

We'd love your feedback!