Sr. Servicenow Consultant Resume
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Virginia, VA
SUMMARY:
- Over 8.5 Years of experience in all phases of Software Development Life Cycle
- SDLC quality management systems and project life cycle processes
- Over 3.5 years of experience in ServiceNow platform as both Developer and Administrator
- Configured Applications using Service - Now tool used in ITIL Management. Strong understanding of ITIL V3.
- Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.
- Experience in Installation and Configuration of different modules of Service-Now
- In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, CMS, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
- ServiceNow applications implemented: Incident, Problem, Change, Configuration, Asset Management, Software Asset Management, CMS,Contract Management and Procurement.
- 3 years of hands-on expertise in the administration and development applications using BMC Remedy Action Request System 7.1/7.6 and ITSM 7.1/7.6
- Experience in designing, developing administering ITSM suite of applications, AR System 7.x, Remedy MidTier7.x, Asset Management, SLM 7.X and WebServices.
- Experience in Application Architecture, Analysis, Technical Design, Development, Implementation, Performance Tuning, Testing, Configuration Management and Release/Build management in all stages of Full Software Development Life Cycle SDLC of software applications using J2EE technologies
PROFESSIONAL EXPERIENCE:
Confidential, Virginia, VA
Sr. ServiceNow Consultant
- Lead the ServiceNow configuration and customization efforts including (but not limited to), form tailoring, workflow design, report setup, data imports, LDAP integration, custom scripting and third-party software integrations.
- Implement ServiceNow according to best practices.
- Effectively translate business requirements into technical requirements.
- Provide analysis of problems and possible solutions.
- Go-Live technical and application configuration support.
- Continuously improve my implementation skills from client experiences within the ServiceNow methodology and service offerings.
- Upgraded from Fuji to Geneva Release
Confidential
ServiceNow Developer/ Admin
- Gathering requirements and converting BRD’s into technical requirements.
- Created design patterns and implementation plans for ServiceNow enhancements.
- Involved in Configuring and improving core and custom applications in ServiceNow as per the best practice standards.
- Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, Update sets,CMS etc...
- Experience working with email notifications, inbound actions, reports, gauges, and home pages.
- Monitored usage and compliance of ServiceNow applications.
- Worked on creation and customization of complex workflows and custom workflow activities.
- Worked with transform maps, data sources and different transform scripts for data loads and management.
- Developed system integration and process automation
- Experience in working with schedule jobs, events and triggers to manage business needs and handle background work.
- Created ServiceNow reports and dashboards
Confidential
ServiceNow Developer/ Admin
- Gathering requirements and converting BRD’s into technical requirements.
- Created design patterns & implementation plans for ServiceNow enhancements.
- Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes
- Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, Update sets,CMS etc...
- Experience working with email notifications, inbound actions, reports, gauges, and home pages.
- Experience in creation of catalog items, wizards, record producers, interceptors, user guide.
- Worked on creation and customization of complex workflows and custom workflow activities.
- Worked with transform maps, data sources and different transfer scripts for data loads and management.
- Experience in working with schedule jobs, events and triggers to manage business needs and handle background work.
Confidential
Remedy Consultant
- E nvironment Setup, Installation, Configuration, Development, functional process set up and support of Remedy ARS 8.1, ITSM 8.1, SLM 8.1, RKM
- 8.1, MidTier, CMDB, Atrium Integration Engine, BMC Atrium Integrator Pentaho
- Tool and JSSO.
- Legacy Remedy ITSM Application data Migration to the Upgrade environment using Atrium Integrator, Remedy Migrator SRM Import.
- Utilize in depth knowledge of functional and Technical experience in
- Remedy ARS, ITSM and other leading edge products and technology in conjunction with industry and business skills to deliver solutions to customer.
- Business requirements gathering, technical design, Test Plan Scripts, End user Training Process Documentation after GoLive for Projects.
- Deliver new and complex high quality solutions to client in response to varying business requirements.
- Configuration of Foundation data, Process data Transaction data of
- Remedy ITSM System, CMDB Configuration Item updates.
- Administration of Development, QA Production Server
Confidential
BMC Remedy Developer
- Played the role of a Implementer of entire Remedy ARS ITSM suites
- Worked on Multiple High Availability environments with multiple AR
- Servers with shared database.
- Integration with LDAP Active directory auto population of people data in Remedy
- Integration of third party web application with remedy through inbuilt
- Remedy web services. Used CREATE, SET and GET operations for automation of ticket in remedy. Web based application has invoked remedy web services for creating and updating of remedy tickets.
- Installation of BMC Topology discovery tool and configured to integrate with BMC remedy ITSM CMDB Suite.
- Integration with BMC Remedy and Netcool for inflow of alarms which created tickets in remedy.
- Standard ITSM Configuration, SLA Configuration, Email Configuration
- Involved in Developing the Forms, Workflows Building Applications.
- Using the AR Migrator tool to deploy objects from the Development to UAT and UAT to Production
Confidential
Senior Developer
- Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
- Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
- Performed feasibility, adaptability study and risk analysis to identify the business critical areas from the user perspective.
- Technical Lead and Developer role in numerous Service Manager and ServiceCenter implementation projects.
- Initiated, lead and documented numerous workshops for business process alignment and technical requirements gathering.
- Designed and produced JavaScript programs used in one or more Service Manager modules, including Service, Incident, Configuration, Change and Request Management.
- Designed and produced numerous Oracle PL/SQL views and Connect-It scenarios for data migration projects.