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Information Technology Support Resume

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SUMMARY:

Seeking an IT position in a professional and diverse work setting that will allow me to grow in my knowledge of current technologies, while applying learned skills to develop innovative solutions for solving problems and providing continuous improvement.

TECHNICAL SKILLS:

  • Microsoft Excel/Access NotePad ++/HTML5 Processing 3.0 Eclipse/Java
  • VMware/Hyper - V (Virtualization)
  • Windows Server 2012 R2/ 2016 Knowledge of Data Security SQL Manager Unix/Linux based OS
  • Created own lab sandbox environment for learning purposes (with a R710 that is virtualized) Ability to set up patch panels and switches
  • Ability to troubleshoot network wiring and cabling using test equipment and ping commands Ability to troubleshoot PC hardware and software

PROFESSIONAL EXPERIENCE:

Confidential

Information Technology Support

Responsibilities:

  • A Integrate new systems a Provide basic server maintenance and troubleshooting (add group policies, new users, and repair defective equipment) a Provide maintenance on ready mix truck tablets and the modems that go with them. a Provide support for sales departments iPads and Surface Pros a Support cloud based server that uses RDP connection by accounting department a Support Exchange Server with Office 2013 for most end users. a Image Machines for dispatch team and maintenance team
  • Recommend, purchase, and perform the installation of new devices (faxes/scanners/printers/computers) a Work with plant operators to better optimize their workstation a Support database work through SQL and ODBC connections a Perform basic networking (file sharing/VPN’s for workers/cable management/giving Static IP’s) a Use Citrix XenApp for connection to application found in our main office
  • Oversee all VoIP phones (to change ring groups, user information, extensions, etc.) a Manage/improve website based on input from employer (WordPress)

Confidential

Contracted Support

Responsibilities:

  • Install network equipment racks Install cabling
  • Install WatchGuard based systems for VPN tunnels/firewalls Perform installation testing and troubleshooting Document as-built configuration and cabling Fresh install of Windows 7 PC’s and imaging Cable management with proper documentation

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